First, please make sure you’ve got an eligible Ignite bundle or wireless plan. If your current plan or bundle isn’t currently eligible, you’ll need to switch to one that is. You can check if any of your services are eligible by visiting the subscription management page in MyRogers.
Second, the Rogers account holder will receive an email with instructions on how to redeem Disney+ through MyRogers. If you’re the account holder and still don’t see an email with instructions, please check your inbox’s spam folder.
If you’re redeeming the promotion through a wireless phone number, that number will also receive the instructions via text message. However, the account holder is still the only one that can redeem the subscription, so other people on the account will need to contact that person for assistance.