First, please make sure you’ve got an eligible Ignite bundle, wireless home internet package or wireless plan. You can check if any of your existing services are eligible by visiting the subscription management page in MyRogers.
Second, the Rogers account holder will receive an email with instructions on how to redeem Disney+ through MyRogers. If you’re the account holder and still don’t see an email with instructions within 24-48 hours after your service has been activated, please check your inbox’s spam folder.
If you’re redeeming the promotion through a wireless phone number, that number will also receive the instructions via text message. However, the account holder is still the only one that can redeem the subscription, so other people on the account will need to contact that person for assistance.