What you need to know about getting Disney+ on us with your Rogers services

Disney+ is the ultimate video streaming service that gives you endless access to your favourite Disney, Pixar, Marvel, Star Wars, National Geographic and Star movies and TV shows.

And we’ve got great news: if you sign up for an eligible Rogers InfiniteTM plan, or any Rogers IgniteTM bundle you can get up to 6 months of access to Disney+ on us ($11.99/mo thereafter)!

Want to learn more about Disney+? We’ve got you covered. >

Which plans and packages are eligible for this Disney+ promotion, and who can take advantage of it?

Rogers customers with any of the following plans or packages are eligible for this promotion:

  • Check out Rogers Infinite plans for your province to see which ones are eligible. Only personal phone plans are eligible, not tablet, smartwatch, business or corporate plans. (You’ll get 6 months of Disney+ on us with eligible wireless plans.)
  • Any Ignite TV bundle . (You’ll get 6 months of Disney+ on us when you sign up for eligible Ignite TV bundles - $11.99/mo thereafter).
  • Any Ignite SmartStream bundle. (You’ll get 6 months of Disney+ on us when you sign up for eligible Ignite SmartStream bundles - $11.99/mo thereafter).

You may already be eligible based on your existing services. You can check by logging in to MyRogers and going to the Subscriptions section. Once you have an eligible service, you’ll have 90 days to sign up for Disney+ through Rogers, and you can start streaming movies and shows from Disney+ as soon as you finish signing up.

Can I sign up for a Disney+ promotion on each of my eligible services?

Yes. If you have multiple eligible services, you can redeem a promotion once for each eligible Ignite bundle or wireless line on your account.

However, each promotion is a separate Disney+ subscription and you will be billed for each one. Only one subscription through Rogers may be applied to each Disney+ account, which allows for up to 7 individual profiles that can be shared between family members across multiple devices.

You can redeem a promotion only once per eligible Ignite bundle or wireless line. This is true even if you switch to a different plan or package for each service.

How do I get Disney+ once I switch to an eligible plan or package?

Once you switch to an eligible plan or package, we’ll send you an email or text message with instructions about how to sign up for Disney+ through Rogers. You can do this through either your browser or the MyRogers app. Here’s how:

  1. Open the link in your email or text message and sign in to MyRogers. You’ll be taken automatically to the subscription management screen.
  2. Under the Eligible for promotion section, select the phone number or Ignite bundle you want to set up with Disney+, then select Sign up. (If you choose multiple services, each one will count as a separate account/subscription.)
  3. Review the terms and conditions on the following screen, then select Subscribe to Disney+.
  4. You will see a confirmation that you’ve redeemed your subscription. Select Continue to go to the next screen to activate it.
  5. On the subscription management screen, look for each service that’s currently subscribed, then select Activate. You will need to do this for each individual subscription.
  6. You’ll then be taken to the Disney+ website to either create a new Disney+ account or link an existing one to Rogers. Separate subscriptions require separate accounts.

Please note that if you’re switching to an eligible Ignite TV or SmartStream bundle, you’ll need to wait until your TV/internet installation is complete before using MyRogers to set things up with Disney+.

I’m having trouble signing up. What do I do?

First, please make sure you’ve got an eligible Ignite bundle or wireless plan. If your current plan or bundle isn’t currently eligible, you’ll need to switch to one that is. You can check if any of your services are eligible by visiting the subscription management page in MyRogers.

Second, the Rogers account holder will receive an email with instructions on how to redeem Disney+ through MyRogers. If you’re the account holder and still don’t see an email with instructions, please check your inbox’s spam folder.

If you’re redeeming the promotion through a wireless phone number, that number will also receive the instructions via text message. However, the account holder is still the only one that can redeem the subscription, so other people on the account will need to contact that person for assistance.

Can I still take advantage of this offer if I have an existing Disney+ subscription?

Don’t worry! You're still eligible for this promotion as long as you have an eligible Rogers service. When it’s time for you to link Disney+ to your Rogers account, just use the email address currently associated with your Disney+ account. Even better, all the TV shows and movies you’ve saved on your watchlist will automatically carry over.

If your existing Disney+ subscription is directly with Disney, it will be paused once you subscribe to Disney+ through Rogers. If you cancel your Rogers Disney+ subscription, your paused subscription will resume and you will be billed by Disney+ directly.

However, if you have an existing Disney+ subscription through a third party and you sign up for a Disney+ subscription through Rogers, you will be billed for each separate subscription. You will need to manage that third party subscription to avoid duplicate subscriptions and monthly fees.

How many people can use a Disney+ subscription?

Each Disney+ subscription can have up to 7 individual profiles, and can be shared between family members across multiple devices. Visit Disney+ support for more details about setting up and managing profiles.

How many devices can I use at the same time to stream Disney+?

You can use up to 4 devices at once to stream content from Disney+, including your Ignite TV set-top box, smartphones and tablets, desktop browsers, game consoles, and smart TVs. Visit Disney+ support for more details about which devices and platforms Disney+ supports.

How do I view the details about my subscription?

You can review the start and end dates of your promotion, as well as the cost of your subscription, by going to MyRogers.

If you’re using a browser to access MyRogers, go to the account overview page, scroll down to the “Subscriptions” heading, and then click “Manage” under Disney+.

If you’re using the MyRogers app, select More at the bottom of the screen then select Subscriptions.

How will I know when my Disney+ promotion ends, and what happens after it does?

We’ll email you before your promotion ends to let you know that your paid subscription will start soon. You can also log into MyRogers to confirm the end date of your promotional period.

Once your promotion ends, you’ll automatically be charged a monthly subscription fee for Disney+ (currently $11.99/month plus applicable taxes) unless you cancel your subscription before the promotion ends.

Your subscription fee will show up directly on your Rogers bill.

How will I be billed for my Disney+ subscription? Is my Disney+ billing cycle different from my Rogers billing cycle?

Your Disney+ subscription is listed in the Subscriptions section of your Rogers bill. Your Disney+ billing cycle is separate from your Rogers billing cycle. Your Disney+ billing cycle starts on the day you redeem your promotion, and renews each month on the same calendar day.

If I want to pay for Premier Access to watch new releases from Disney+, how will I be charged?

Disney+ will ask for your payment information directly. This charge will not show up on your Rogers bill.

I ordered Ignite TV or Ignite Internet + SmartStream services before April 18, 2022. Am I still eligible to get access to 12 months of Disney+ on you?

If you ordered your Ignite services before April 18, 2022, but installed the services after April 18th, you are still eligible to get 12 months of Disney+ on us. You should’ve received an email explaining that you’re eligible for 12 months. Your Disney+ subscription will continue to be discounted until month 12 ($11.99/mo thereafter).