Resolve your concern

We’re committed to resolving any concerns or issues you may be facing with our services. If you have an ongoing concern that is still unresolved, you’ve come to the right place for us to make things right.

Bring your concern to our management team

We’re committed to delivering the service you should expect from us. Please share all the details related to your concern and our management team will respond to you within the next 24 hours to resolve your concern.


Additional support

Chat with an agent

Connect directly with a live agent who will help solve your concerns as quickly as possible with step-by-step support.

Tech support
Available 24/7

General concerns
Mon-Sat: 5am to 8pm ET
Sun: 7am to 6pm ET

Call an agent

Get on the phone with one of our agents to resolve your concern. Choose the number specific to the product or service you need support with.

Available
Mon-Sat: 7am to 10pm ET
Sun: 9am to 8pm ET

Mail us

You can email us your concern at: resolveaconcern@rci.rogers.com

Alternatively, if you’d like to mail your concern, please send your letter to:

Rogers Communications
Share a concern
333 Bloor St. E
Toronto, ON M4W 1G9