US 3G/HSPA networks are shutting down: FAQs (Pay as you Go)

Planning on travelling to the U.S.? Read this important message BEFORE travelling to the US to learn how this will affect your Rogers Pay As You Go™ Service.

In February 2022, mobile providers in the United States, including AT&T and T-Mobile, began permanently shutting down their 3G/HSPA networks.

Can I continue to use my Pay As You Go plan in the US

No. The US 3G/HSPA network shutdowns beginning in February 2022 affects all Rogers customers with Pay As You Go wireless service travelling to the United States (including Puerto Rico and the US Virgin Islands). 

What should I do if my phone no longer works after the shutdowns?

If your device is affected by the US 3G/HSPA network shutdowns and you’d still like to use talk, text and data services while travelling in the US, you’ll need to switch to one of our monthly postpaid plans.  

To switch plans visit our Wireless page > and select ‘Plans and add-ons’. Or, contact us so we can help you find the best plan for your needs.

Can I continue to use my Pay As You Go service in Canada and outside the US

Absolutely. The US 3G/HSPA network shutdowns will not impact Pay As You Go service in Canada or while travelling to non-US destinations.

What Pay As You Go services are affected? 

Beginning February 2022, anyone with Pay As You Go service will no longer be able to make or receive calls (including 911 calls), send or receive text messages, or use cellular data while in the US.

Can I use Voice over Long-Term Evolution (VoLTE) roaming calling in the US?

Unfortunately, no. Pay As You Go service is not VoLTE roaming capable. 

If I purchase or use a new device, will my Pay As You Go service work in the US?

Unfortunately, no

What if I don’t plan on using my phone in the U.S? Do I need to do anything?

If you’re certain that you won’t be using your device in the US, no action is needed.

However, it’s important to remember that you won’t be able to make or receive calls (including 911 calls), send or receive text messages, or use cellular data on your device in the US when carriers begin shutting down US 3G/HSPA networks starting February 2022.