US 3G/HSPA networks are shutting down: FAQs (Pay as you Go)

Wireless providers in the United States, including T-Mobile and AT&T, began shutting down their 3G/HSPA networks in February 2022. During this change, Prepaid customers may notice significantly reduced service coverage while travelling and roaming in the U.S.

As of July 1, 2022, Prepaid customers will no longer be able to roam on the cellular network in the U.S., and you will not be able to make or receive wireless calls (including 911 calls), text messages, or use cellular data while in the U.S. (including Puerto Rico and the U.S. Virgin Islands).

Who’s affected by the shutdowns?

All Rogers Prepaid customers.

Will the shutdown affect my service in Canada?

No, you can still use your services as you normally do while in Canada.

What will I need if I want to roam in the U.S.?

To be able to roam in the U.S. after July 1, 2022, you will need two things:

  • A monthly Postpaid plan
  • A Voice over Long-Term Evolution (VoLTE) roaming device

You can contact us to switch from a Prepaid to Postpaid plan. If you need an updated phone, you can also check out our selection of phones before contacting us.

What if I don’t plan on using my phone in the U.S.? Do I need to do anything?

If you’re certain that you won’t be using your device in the U.S., no action is needed. However, if you change your mind, your Prepaid phone will not work for you in the U.S.

Can I still roam in other countries?

Yes! Only U.S. roaming will be affected. Visit Roam Like Home to find out all the details about roaming.