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How to Check Your Voicemail Messages

The following steps outline how to check wireless voicemail (VM) messages.

From the Handset

  1. Press the Voicemail button on the phone or press and hold the number 1.
    • You will hear your greeting.
      • If calling from the US, you may be routed to the Common Access greeting, which prompts you to enter your own number (MSISDN).
  2. Enter the password.
  3. Follow the automated menu for reviewing messages.

From Landline

  1. Dial your wireless phone number.
    • If calling from the US, dial 1+10 digit wireless number.
    • If within International, dial the International Direct Dialing (IDD) number used in the country you are visiting, followed by 1 + the 10 digit wireless number.
      • The IDD number is the code you need to call to get a line outside the country you are currently in. The IDD in Canada and the USA is 011, in most of Western Europe it’s 00 and in Hong Kong it's 001.
    • You will hear your greeting.
  2. If calling from a landline, press # to interrupt the greeting.
  3. Enter your password.
  4. Follow the automated menu for checking messages.