Are other iOS users you send iMessages to saying they don’t see your expected outgoing display number? This can happen when iMessage has stored a different number for your Apple ID because:
- Your telephone number was ported from a different carrier and your iPhone number changed from a temporary number.
- A recent number change
- Your Apple ID is linked to more than one device/phone number.
Run through the following steps to solve the issue.
- Turn iMessage off.
- Tap Settings.
- Select Messages.
- Toggle iMessages to Off.
- Turn FaceTime off.
- Tap Settings.
- Select FaceTime.
- Toggle FaceTime to Off.
- Restart the device.
- Toggle both iMessage and FaceTime On.
- Send someone a text message to confirm if issue has been resolved.
- If issue persists, continue to next step.
- Sign out from iMessage / FaceTime.
- Tap Settings
- Tap Messages then select Send & Receive. If there are multiple phone numbers on this screen, make sure that the one you want to display is selected. Continue only if necessary.
- Tap your Apple ID, then select Sign Out.
- Tap FaceTime.
- Tap your Apple ID, then select Sign Out.
- Repeat step 1 and 2.
- Repeat step 4.
- Sign-in to iMessage / FaceTime
- Tap Settings
- Tap Messages then select Send & Receive.
- Tap your Use your Apple ID for iMessage, then select Sign In
- Tap FaceTime
- Tap your Use your Apple ID for FaceTime, then select Sign In
- Send someone a text message to confirm if issue has been resolved.
If the issue persists, please contact Apple Support for assistance with iMessage. They will be able to further If the issue persists, please contact Apple Support for assistance with iMessage. They will be able to further assist you with determining which number is connected to your Apple ID.
