Use Canada's most reliable 5G network at home at home with Rogers 5G Home Internet.
FAQs about Rogers 5G Home Internet
What is Rogers 5G Home Internet and who can get it?
Rogers 5G Home Internet delivers internet service over the Rogers mobile network. The Rogers 5G Home Internet device then converts the wireless signal into a WiFi signal that’s accessible by the devices in your home.
You can get this service as long as you’re using the device at a location with Rogers 5G coverage. If 5G isn’t available, your Rogers 5G Home Internet device connects to the Rogers 4G / LTE network where available.
What equipment do I need to use this service?
You’ll need the 5G Home Internet Gateway, which is included with your 5G Home Internet plan.
What’s the difference between WiFi 6 and WiFi 7?
WiFi 6 and WiFi 7 are next-generation wireless standards that deliver faster speeds, lower latency, and improved performance compared to earlier versions. WiFi 7 builds on the foundation of WiFi 6 with even greater bandwidth, enhanced multi-device support, and better performance in congested environments.
To learn more about how they compare. visit our WiFi Explained.
How can I set up Rogers 5G Home Internet?
For an easy setup, refer to our support page or the Quick Start Guide included with the device.
Setup is as easy as turning on your Rogers 5G Home Internet device and inserting the SIM card. The Rogers 5G Home Internet device will then automatically connect to Rogers mobile network. Next, place the device at a good location to make sure you get the best service available. You can then connect your laptop, tablet, or other device to the 5G Home Internet device directly or via WiFi using the WiFi name and password located on the sticker underneath the device.
When choosing your device location, keep in mind that your 5G Home Internet device will work best when you keep it visible, upright and elevated on a shelf or table close to a window. Don’t place your device in a closet. WiFi coverage and speeds throughout the home will vary based on size, material, and layout of the residence.
I live in a remote area. Will I have good coverage for 5G Home Internet?
If your Rogers mobile 5G services have a good signal, it’s a likely indicator that you’ll also have good 5G Home Internet coverage. You can also refer to our coverage map for more details. Plus, we also offer a 30-day money back guarantee so you can try 5G Home Internet risk free.
Can I use the 5G Home Internet device to make voice calls or receive text messages?
The 5G Home Internet devices are data-only devices. You can’t use them to make voice calls or send text messages.
Can I connect to the 5G Home Internet device without the app?
Yes, you don't need to download and install an app to start using their 5G Home Internet service. Depending on the device, please go the support page & refer to the easy setup guide for your device.
Where do I find tips for a smooth streaming experience with Rogers Xfinity App TV on 5G Home Internet?
Check out our Getting Started with 5G Home Internet and Internet Troubleshooting pages for helpful tips and step-by-step guidance.
If you’re using Rogers 5G Home Internet and add the Rogers Xfinity App TV, video streams will be optimized to a maximum of 10 Mbps each. This helps manage your network performance while still delivering great quality—typically enough for smooth 1080p HD streaming.
What is HD and Full HD Video Streaming Capability on Rogers 5G Home Internet?
With Rogers 5G Home Internet, video streaming quality depends on the level of streaming capability included with your plan:
- HD Video Streaming Capability allows streaming at speeds up to 3 Mbps per stream, which is typically sufficient for 720p video.
- Full HD Video Streaming Capability allows streaming at speeds up to 10 Mbps per stream, which is typically sufficient for 1080p video.
Actual speeds may vary based on several factors, including the placement of your Rogers 5G Home Internet device, network coverage, signal strength, home construction materials, your connected devices, surrounding landscape, environmental conditions, internet traffic, and network management practices. For more information, refer to the Rogers Network Management Policy and Wireless Home Internet Policy and check the coverage map. HD-compatible hardware is required to view HD content.
Can I cancel my 5G Home Internet service?
You can cancel your 5G Home Internet service anytime and return the Home Internet device without any further commitment.
If you cancel the service, you must return the device within 30 days, or be subject to a $200 charge.
If you cancel the service within the first 30 days, Rogers will refund the monthly service fee and there will be no further commitment.