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FAQs about Rogers 5G Home Internet

Harness the power of Canada's largest 5G network at home with Rogers 5G Home Internet.

What is Rogers 5G Home Internet and who can get it?

Rogers 5G Home Internet delivers internet service over the Rogers mobile network. The Rogers 5G Home Internet device then converts the wireless signal into a WiFi signal that’s accessible by the devices in your home. 

You can get this service as long as you’re using the device at a location with Rogers 5G coverage. If 5G isn’t available, your Rogers 5G Home Internet device connects to the Rogers 4G / LTE network where available.

What equipment do I need to use this service?

You can choose between the Nokia FastMile 5G Gateway and the Inseego MiFi X Pro 5G for use with this service. If you cancel the service and return the Rogers 5G Home Internet device in good working condition, there is no charge. If you wish to keep the device or fail to return it, the outstanding balance will be due.

Which device is right for me?

If you’re looking to use your 5G Internet for use at home, the Nokia FastMile 5G Gateway might be right for you:

  • Supports multiple connections
  • Easy setup, just plug and play

If you’re looking for 5G Internet on the go, Inseego MiFi X Pro 5G might better suit your needs:

  • Compact device that you can take with you. 
  • Stay connected on the go with a high capacity battery

How can I set up Rogers 5G Home Internet?

For an easy setup, refer to our support page or the Quick Start Guide included with the device.

Setup is as easy as turning on your Rogers 5G Home Internet device and inserting the SIM card. The Rogers 5G Home Internet device will then automatically connect to Rogers mobile network. Next, place the device at a good location to make sure you get the best service available. You can then connect your laptop, tablet, or other device to the 5G Home Internet device via WiFi using the WiFi name and password located on the sticker underneath the device. 

Keep in mind that your 5G Home Internet device will work best when you keep it visible, upright and elevated on a shelf or table close to a window. Don’t place your device in a closet. WiFi coverage and speeds throughout the home will vary based on size, material, and layout of the residence.

Can I use the 5G Home Internet device to make voice calls or receive text messages?

The 5G Home Internet device is a data-only device. You can’t use it to make voice calls or send or receive text messages.

How does the return anytime guarantee work?

If you no longer require your Rogers 5G Home Internet, you can cancel the service and return the device back to us in good working condition. The following options are available to you:

  1. Our 30-Day Return Policy is available once to new Rogers 5G Home Internet customers who cancel within the first 30 days and return the Rogers 5G Home Internet device in complete and original condition. Rogers will refund you your monthly service fee.
  2. After 30 days, you may cancel your service and return the Rogers 5G Home Internet device in good working condition, and your outstanding balance will be waived. If you wish to keep the device or fail to return it a charge of up to $400 for the Nokia FastMile 5G Home Internet device and $450 for the the Inseego Mifi X Pro 5G Home Internet device will be due.