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About 5G Home Internet and 5G Backup Home Internet

Rogers 5G Home Internet gives you fast, reliable internet over the Rogers mobile network using the included gateway. 5G Backup Home Internet works alongside it and uses the same network to keep you connected if your primary home internet provider has an outage.

Getting started

Setup and placement

  • Go to our install and setup page, select your modem and follow the steps.
  • Place the modem on a high, central spot near a window for the strongest signal.
  • An upper floor works best, with a clear, unobstructed view outdoors (line of sight to a Rogers 5G tower).
  • Keep the modem in the open on a table or shelf.
  • Avoid cabinets, metal surfaces and concrete walls.
  • Make sure the 5G gateway is unplugged before you move or reposition it.

Using the service

The 5G Home Internet device is data‑only and doesn’t support voice calls or text messaging.

Streaming with Rogers Xfinity App TV

  • Video streams are optimized up to 10 Mbps each for smooth 1080p HD playback.
  • Streaming capability depends on your plan:
    • HD Video Streaming: Up to 3 Mbps per stream (typically supports 720p)
    • Full HD Video Streaming: Up to 10 Mbps per stream (typically supports 1080p)
  • Actual speeds vary based on modem placement, signal strength, home layout, connected devices and network conditions.

5G Backup Home Internet

How 5G Backup Home Internet works during an outage

  • Once your gateway is set up and plugged in, it stays ready in the background.
  • If your primary provider goes down, your devices switch to 5G Backup Home Internet.
  • When your main connection returns, your devices switch back.

Keeping the gateway powered on

You can use your 5G Backup Home Internet gateway in two ways:

  1. Keep it powered on all the time
    • Set a different WiFi name and password from your primary internet to prevent devices from connecting automatically.
    • If your primary internet goes out, connect your devices to the backup WiFi network.
    • When your primary service returns, most devices will switch back automatically. Check your connection to avoid using backup data unnecessarily.
  2. Turn it on only during an outage
    • You can leave the gateway unplugged until you need it.
    • If your primary internet goes down, plug in the gateway and complete setup using your device’s app. It may take 15–20 minutes to activate and connect to the Rogers network.
    • After your main connection is restored, keep the gateway connected or unplug and store it for next time.

Managing your account

View your usage anytime in MyRogers or MyRogers (Shaw).

If you need more data than what’s included with your 5G Backup Home Internet plan, consider upgrading to a higher 5G Home Internet tier. You can compare plans and choose the option that fits your needs.

If you want a full‑time home internet solution instead of your current provider, you can switch to Rogers Xfinity Internet, fast. reliable service every day.