What you need to know about Premium Device Protection plans

Premium Device ProtectionTM plans give you peace of mind by offering comprehensive protection for a low monthly fee in case your device is damaged, malfunctioning, or lost/stolen.* Plus, your first broken phone screen is repaired on us!

Here are all the details about how Premium Device Protection from Rogers works.

* Loss/theft protection is not available in Quebec or for Apple Watch.

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Can I get Premium Device Protection plans for a financed device?

Yes! You can get Premium Device Protection plans for our financed devices, including iPhones, iPads, the Apple Watch, and Android phones and tablets.

When can I add a Premium Device Protection plan to my account?

You can add Premium Device Protection plans to your account within 60 days of purchasing and activating a new device or upgrading to a new Rogers device.

What Premium Device Protection plans do you have, and how do they differ?

We offer two Premium Device Protection plans:

  1. Premium Device Protection for Apple featuring AppleCare Services, which is available only for iPhone 5 or later, Apple Watch and iPad.
  2. Premium Device Protection for Android, which is available for all Android phones and tablets.

Both plans offer comprehensive protection for accidental damage, device repair as soon as the same day, and replacement if your device is lost or stolen.* Plus, your first broken phone screen is repaired on us as long as there’s no other damage to your device!

* Loss/theft protection is not available in Quebec or for Apple Watch.

Are there any additional fees for my Premium Device Protection plan outside of the monthly fee?

Yes. We apply repair and replacement processing fees for the following services once your service request is approved. Please note that you can’t use prepaid credit cards to pay any processing fees:

Device/Plan Premium Device Protection for Apple featuring AppleCare Services Premium Device Protection for Android
Phones

Screen repair: $39*

Other repair: $129

Replacement for loss/theft: $150 – $400**

Screen repair: $39*

Other repairs: $129

Replacement for loss/theft: $150 – $400**

Tablets

Repair: $49

Replacements for loss/theft: $150 – $400**

Repair: $49*

Replacements for loss/theft: $150 – $400**

Wearables Repair: $89 Not currently available

For more details about our processing fees, please visit https://protect.likewize.com/rogers/.

* The processing fee is $0 on your first phone or Android tablet screen-break repair as long as there is no other damage to your phone.

** Replacement processing fees vary between $150 – $400 depending on your device cost. Loss/theft protection not available in Quebec or for Apple Watch.

If I sign up for a Premium Device Protection plan, am I “locked in” until the end of my wireless contract?

Not at all! Our Premium Device Protection plans are offered on a month-to-month basis, and you can cancel at any time without cancellation fees.

I enrolled in a Premium Device Protection or Device Protection Lite plan before May 5, 2021. Is anything changing for me?

If you signed up for Premium Device Protection or Device Protection Lite before May 5, 2021, there may be some changes to your protection. Please visit https://protect.likewize.com/rogers/notification-en-ca/ for further details.

How do I submit a service request? Is there a limit to the number of times I can my device repaired or replaced?

Submitting a service request online is easy with our how-to guide.

However, there are some limits on how many times you can get your device repaired or replaced:

  • For iPhone and iPad: You can get up to get up to 3 fulfilled service requests for your protected device in a rolling 12-month period, including up to 2 repairs for accidental damage from handling and 1 replacement for loss or theft.* Once you reach this limit, you can still submit service requests for malfunctions after this point.
  • For Apple Watch: You can get up to 2 fulfilled service requests for your protected device in a rolling 12-month period for repairs due to accidental damage from handling. Once you reach this limit, you can still submit service requests for malfunctions after this point.
  • For Android phones and tablets: You can get up to 3 fulfilled service requests for your protected device in a rolling 12-month period, including up to 2 repairs for accidental damage from handling and/or out-of-warranty malfunction and 1 replacement for loss or theft.* Once you reach this limit, your Premium Device Protection will be cancelled and you will no longer be charged.

* Loss/theft protection is not available in Quebec or for Apple Watch.

If my device is replaced or repaired, will Premium Device Protection still apply to my updated device?

Yes. Your replaced or repaired device* is still protected as long as you are enrolled in the Premium Device Protection plan.

* Loss/theft protection is not available in Quebec or for Apple Watch.

How long does it take to get a repair?

Repairs typically take 1-2 weeks.

If I need to get a replacement device, will it be the same make and model as my original? Will it be brand new or refurbished?

Your device will be replaced with one of like kind and quality with comparable features and functionality to your original device. Replacement devices are new or refurbished at the program’s discretion and depend on what we have available.

Our Android replacements come with a 1-year warranty and our Apple replacements come with an ongoing warranty for as long as you remain enrolled in a Premium Device Protection plan.

If my device malfunctions within the original warranty period, should I file a service request through Rogers or contact the manufacturer directly?

For Apple devices:

If your device malfunctions at any time during your enrollment in Premium Device Protection, or if your device is lost, stolen or damaged* while you have a Premium Device Protection plan, you should file a service request for your device at https://protect.likewize.com/rogers/ or call 1-855-877-3887.

For Android devices:

If your device malfunctions within a year of purchase, follow the Rogers in-warranty repair/replacement process https://protect.likewize.com/rogers/ or call 1-855-877-3887

* Loss/theft protection is not available in Quebec or for Apple Watch.

My device was lost, stolen, damaged, or has started malfunctioning outside of the manufacturer’s warranty period. When should I file my service request?

If you have a Premium Device Protection plan, you should file a service request as soon as something happens to your device so that you can get reconnected as soon as possible.*

*Loss/theft protection is not available in Quebec or for Apple Watch

If I have Premium Device Protection and upgrade my device, will the protection apply to my new device or my old one?

If you already have Premium Device Protection and get a new device or add a line through Rogers, confirm that you want your protection to continue and the new device will be protected.

However, if you switch devices in a different way (such as putting your SIM card into a new phone you bought from a third party), you will have to contact Rogers to cancel Premium Device Protection on your old device and enroll your new device.

If you replace a device through Premium Device Protection, your replaced device will be protected.

Are there any conditions surrounding getting the first broken phone screen repaired at no extra cost?

You’ll get your first broken phone screen repaired at no extra cost as long as there’s no other damage to your phone. After your first broken screen, all other broken phone screen repairs will incur a processing fee of $39. If your phone has any other damage in addition to a broken screen, the processing fee will be $129.

What repair options are available for my device?

Once you've started a service request, you can choose from the following options to repair your device:

  • Mail-in: You can mail your device in for repair.
  • Walk-in: All Rogers stores can help mail out your phone for repair. 
  • Mobile technician visit: You can schedule an appointment with a mobile technician to visit you at your location.*

* Mobile Technician visits are currently available only for Android devices. Your repair options are dependent on your device, your location and the type of damage. Your options will be presented to you when you submit your service request.