ROGERS SMALL BUSINESS TERMS OF SERVICE

1. Introductory Information

a. How do the Rogers Terms of Service apply to me?

These Rogers Terms of Service (“Terms”) govern your use of:

 i. the Rogers services that you subscribe to or purchase under a service agreement or receive from or through Rogers, including business wireless, Internet, phone, television and other business services (“Services”); and

 ii. any device or equipment used to access the Services or used with the Services (“Equipment”).

In these Terms, “Rogers”, “us”, “we” and “our” means the Rogers entity named in the service agreement for the specific Service you subscribe to. These Terms do not apply to services offered by Rogers Media Inc. or its subsidiaries.

b. How do the Rogers Terms of Service work with my service agreement and other materials made available to me?

These Terms work together with the following materials to form your complete agreement (“Agreement”) with us, and provide you with the important information you need to help you fully understand your Services:

 i. Your service agreement for the specific Service you subscribe to (such as a small business wireless service agreement).

 ii. Our Acceptable Use Policy, which sets out the rules, policies and limits you must abide by when using the Services. Our Acceptable Use Policy lists examples of prohibited activities and unlawful or inappropriate content and gives us the right to remove content and/or suspend or terminate your Services if you violate the policy.

 iii. Our Privacy Policy, which sets out our policies in relation to the collection, use and disclosure of your personal information. Our Privacy Policy details why we collect customer information, how we use it and how we share it, and specifies how to contact us if you would like more information on our personal information handling practices.

 iv. Any additional terms and conditions that may apply to a specific Service that you subscribe to or use (e.g., Rogers Unison_TM, Microsoft Office 365, G Suites and Shopify).

 v. Any Rogers brochure or material describing your Services or products you purchase.

Your Agreement, with any amendments, is the entire agreement between you and Rogers for the applicable Services. Each Service 

For wireless Services:

We may change any aspect of a Month-to-Month Service and the corresponding Agreement, as long as we give you at least 30 days’ prior written notice. We may also change aspects of a Term Service and the corresponding Agreement, other than a key term as defined in the Canadian Radio-television and Telecommunications Commission’s (CRTC) Wireless Code, if applicable, upon at least 30 days’ prior written notice to you. In either case, we will send you the written notice by bill message, text message, letter or email and will explain the change and when it will take effect.

For non-wireless Services:

We may change any aspect of a Month-to-Month Service or Term Service as well as any term or provision of an Agreement, upon prior written notice to you by bill message, text message, letter or email. If you do not accept the change, your remedy will be to cancel the affected Services or Agreement by providing us with notice of cancellation under Section 2(e) below within 30 days of receiving our notice of change (unless we specify a different notice period or different remedy).

For Pay-Per-Use Services: Pay-Per-Use Services are subject to availability and may be changed or cancelled by Rogers at any time without prior notice to you.

d. May I change my Services?

You may change your Services at any time by contacting us in any of the ways set out in Section 8(e) below. You may be subject to an administrative charge in accordance with Section 3(e) below. You may also be charged a fee to change your Service. Please note that if you wish to change a Service, you may only be able to change to a Service that is currently available in market. Also please note that any Service you remove may no longer be available for the price that you currently pay or at all. 

e. How can I cancel my Services and when does cancellation take effect?

You may cancel your Services as described below. If your final bill results in a credit balance on your account: most credit balances will be refunded to your credit card on file or a cheque will be mailed to the billing address associated with your account. However, for credit balances under or over a specified amount, you must contact us to process your refund. Visit rogers.com/refund for details on our current credit balance refund processes.

For business wireless, television, Internet and phone Services:

You may cancel any or all of your Services and any corresponding Agreement at any time by calling us at the telephone number set out in Section 8(e) below. Cancellation takes effect on the day that Rogers receives notice of the cancellation, or a future date specified in that notice (if applicable), whichever is later. Applicable charges continue until that date. However, if you only cancel a television Service add-on or an internet Service add-on, applicable charges continue to apply until your next billing date for that add-on

x. we need to install, maintain, inspect, test, repair, remove, replace, investigate, protect, modify, upgrade or improve the operation of the Services, the Equipment or our facilities or networks;

 xi. any account or service on which your Services depend is cancelled for any reason; or

 xii. we reasonably believe that there is an emergency or extreme circumstance that would warrant that action.If we restrict, suspend, block, disconnect or cancel your Services, Equipment, accounts or identifiers:

 i. you must pay any amounts owing;

 ii. we may also restrict, suspend, block, disconnect or cancel, without notice or liability, your Services under any other agreement or account that you may have with us or a related Rogers entity (including accounts that may be in good standing);

 iii. you may be charged for any costs incurred by us or any related Rogers entity in connection with your breach of these Terms, including costs incurred to enforce your compliance;

 iv. your access to emergency or accessibility services (e.g. 9-1-1) may also be restricted, suspended, blocked, disconnected or cancelled;

 v. your rates for services with related Rogers entities may change in accordance with the terms of those services; and/or

 vi. recurring service charges continue to apply during any suspension of Services.

j. Will these Terms still apply once my Services are cancelled?

Certain provisions of these Terms may still apply as they may still be relevant even after cancellation of all your Services. Specifically, Sections 1(b)-(d), 2(e)-(j), 4(b)-(c), 5(c), 6(d) and (f), 7, 8(b)-(d) and the arbitration provisions of Section 8(a) will continue to apply to you after cancellation of your Agreement.

3. Account, Charges and Billing Information

a. How does Rogers bill me for Services?

Service charges will start on the Activation Date and are billed in advance. Unless we both agree to a different arrangement, your billing period runs for one month, and ends on the bill date noted on the top of your bill. Your Activation Date and billing period won’t always start on the same day. When this happens, your Service charges and allotted usage are pro-rated for the period between your Activation Date and your bill date. Usage charges, such as additional data, airtime, long distance, movie or event purchases and roaming are billed after you use them. We may bill you for a charge up to 6 months from the date the charge was incurred.

f. What if I do not understand or disagree with a charge on my bill?

Any questions or discrepancies regarding charges must be reported to us within 90 days of the date of the applicable bill. Failure to notify us within this time period means that you have accepted those charges. If any of those discrepancies resulted in unauthorized or incorrect charges on your account, then we will reverse those charges within 30 days of receiving notice from you.If you have reported a billing discrepancy to us, then we will wait at least 10 days before cancelling your service in accordance with Section 2(h) or Section 2(i).

g. How do discounts and promotions work?

We will apply a discount, promotion or benefit to your account as long as you remain eligible for it. We may check your eligibility from time to time, and if you become ineligible to receive that discount, promotion or benefit for any reason, we may remove it, and/or transfer your Service to a comparable Service plan.

h. How is wireless local and long distance airtime charged?

Local and long distance airtime charges are rounded up to the next full minute. A one-minute minimum charge applies to every completed call (made or received). The airtime for the entire call is charged based on the applicable rate at the beginning of the call. Airtime charges (plus long distance, if applicable) apply to completed or answered calls from the moment you press SEND until you press END and includes the ring time. For international calls or while roaming, you may be charged regardless of whether the call is completed.

i. How does Rogers determine if I'm on a long distance wireless call?

Wireless local calling areas are the areas in which you can make or receive calls without incurring long distance charges. Wireless calls are defined as local or long distance based on local calling areas. Your location at the time of the call, your wireless phone number and the phone number called are all important factors in determining local calling areas and wireless long distance. Your “Incoming Local Calling Area” is based on the geographical location associated with your wireless number. All calls that you receive while you are in your Incoming Local Calling Area are local. All calls that you receive while you are outside your Incoming Local Calling Area are long distance. Your “Outgoing Local Calling Area” is determined by your physical location. If you dial a number that is local to your physical location, then it is a local call. If you dial a number that is long distance to your physical location, then it is a long distance call. When using Call Forwarding, long distance charges apply when the number to which you forward the call is outside the geographical location associated with your wireless number, regardless of your physical location. Visit rogers.com/voicemailbusiness for current long distance rates

on the basis of the actual number of days in a year, accruing on a monthly basis. Interest is earned starting from the date we collect a security deposit from you (but no earlier than required under applicable legislation or regulation) until the date we return it to you.

d. Will Rogers impose a credit limit on my account?

Upon notice to you, we may assign or change a credit limit on your account at any time. Service may be suspended at any time to any and all of your accounts if your balance, including unbilled usage and pending charges, fees and adjustments, exceeds this limit. Recurring service charges continue to apply during any suspension of Services.

5. Your Use of the Services

a. Do I own my phone number?

You do not own any phone number, email address or other identifier assigned to you. We may change or remove an identifier at any time.

b. Does Rogers monitor the content that I transmit when I use the Services?

We have the right, but not the obligation, to monitor or investigate any content that is transmitted using the Services (other than voice Services) or the Equipment. We may also access or preserve content or information to comply with legal process in Canada or foreign jurisdictions, operate the Services, ensure compliance with an Agreement, or protect ourselves, our customers or the public.

c. What are my responsibilities relating to the Services, and Rogers or third party software or content?

All trademarks, copyright, brand concepts, names, logos and designs that we use are intellectual property assets, registered or otherwise, of or used under license by Rogers Communications Inc. or of one of its affiliates. All are recognized as valuable assets of their respective owners, and you may not display, copy or use them in any manner for any purpose.

The Services and any software or content that you receive or purchase through Rogers or our third party storefronts is for your lawful, own use. You agree that you will only use the Services and this software and content in accordance with your applicable Agreement and any applicable license agreements. 

Without limiting the previous paragraph, you may not:

 i. copy, distribute, transfer or sell any of the Services or this software or content;

 ii. modify, alter or tamper with any of the Services or this software or content;

 iii. reverse engineer, decompile or disassemble any of this software;

c. Is my Equipment restricted to the Rogers network or Services?

For wireless Services:

Your wireless device is not locked to the Rogers network. If your wireless device is or becomes locked to the Rogers network, please contact us and we will provide you with the means to unlock it at no charge. Please note that for the first 90 days following the Activation Date, if you are roaming off the Rogers network, your Service will be restricted from placing outgoing calls to destinations other than those that have a North American area code (including Canada and the USA) and the destination at which you are located while placing the call.

For non-wireless Services:

Purchased and rental Equipment are to be used only with Rogers Services at the service address identified on your account. If you attempt to tamper with any Equipment, it may become permanently unusable and may violate the software licence agreement for that Equipment.

d. Will Rogers ever need access to my property?

For business Services, you authorize us and our representatives to enter or have access to your premises as necessary upon reasonable notice from us to install, maintain, inspect, repair, remove, replace, investigate, protect, modify, upgrade or improve the operation of our services, the Equipment or our facilities or networks, whether for your benefit or the benefit of others. If any of your Services or accounts have been cancelled, then you authorize us and our representatives to enter or have access to your premises to disconnect the Services and remove our Equipment, as applicable.

e. Who is responsible for ensuring that my Equipment is compatible and up to date?

Equipment and related software may have to meet certain minimum requirements and be maintained in certain ways and in certain locations in order to access the Services or for the proper operation of the Services (e.g., 9-1-1 services). Those requirements may change from time to time without notice and you are responsible for updating or maintaining your Equipment and software as necessary to meet those requirements. We may provide software updates for the Equipment for the continued operation of the Services or the Equipment. Likewise, from time to time we may have to modify or remove previous software features in order to introduce new features to ensure that the Equipment remains compatible with technological advancements. If your Equipment or software is not up to date, we may not be able to provide you with applicable customer support.

If you use Equipment that you did not purchase or rent from Rogers, your access to and the proper operation of the Services (e.g. 9-1-1 service and public alerts) may be limited. We recommend that you use Equipment provided by Rogers.

b. Are there any warranties on the Services?

The Services that Rogers provides may be impacted by factors beyond Rogers’ reasonable control. For this reason, you acknowledge and understand that the Services or access to the Services, including 9-1-1, public alerts or accessibility services, may not function correctly or at all in the following circumstances:

 i. if your Equipment fails, is not configured correctly or does not meet Rogers’ requirements; 

 ii. if you install certain third party applications on your Equipment;

 iii. in the event of a network outage or power failure;

 iv. if you tamper with or, in some cases, move the Equipment; or

 v. following suspension or cancellation of your Services or account.

To the maximum extent permitted by applicable law:

 i. the Rogers Parties do not guarantee or warrant the performance, availability, coverage, uninterrupted use, security, pricing or operation of the Services, the Equipment or any products, content, applications, software, services, facilities, connections or networks used or provided by us or third parties (collectively, the “Offering”);

ii. Rogers may limit the amount of an Offering that you may purchase;

iii. you bear the entire risk as to the use, access, transmission, availability, reliability, timeliness, quality, security and performance of the Offering;

 iv. the Rogers Parties do not make any express or implied representations, warranties or conditions, including warranties of title or non-infringement, or implied warranties of merchantable quality or fitness for a particular purpose, with regard to the Offering;

 v. all representations, warranties and conditions of any kind, express or implied, are excluded;

vi. no advice or information, whether oral or written, that you obtain from the Rogers Parties creates any term, condition, representation or warranty not expressly stated in an Agreement.

c. How does Rogers limit its liability?

Unless otherwise specifically set out in an Agreement, to the maximum extent permitted by applicable law, and except in respect of Québec small businesses for damages resulting from a Rogers Party's own act, the Rogers Parties will not be liable to you or to any third party for:

 i. Not applicable to Québec Small Businesses*: any direct, indirect, special, consequential, incidental, economic or punitive damages (including loss of profit or revenue; financial loss; loss 

intellectual property, industrial, contractual, privacy or other rights of a third party.

Not applicable to Québec Small Businesses*: These limits are in addition to any other limits on the Rogers Parties’ liability set out elsewhere in an Agreement and apply to any act or omission of the Rogers Parties, whether or not the act or omission would otherwise be a cause of action in contract, tort or pursuant to any statute or other doctrine of law.

d. Are there any additional limitations of liability that apply, including in relation to 9-1-1 emergency services?

For wireless Services:

We are not liable for:

 i. libel, slander, defamation or the infringement of copyright arising from material or messages transmitted over our network from your property or premises or recorded by your equipment or our equipment;

 ii. damages arising out of your act, default, neglect or omission in the use or operation of equipment that we provide;

 iii. damages arising out of the transmission of material or messages over our network on your behalf, which is in any way unlawful; or

 iv. any act, omission or negligence of other companies or telecommunications systems when their facilities are used in establishing connections to or from your facilities and equipment. Except in cases where negligence on our part results in physical injury, death or damage to your property or premises, our liability for negligence related to the provision of 9-1-1 emergency services on a mandatory basis is limited to the greater of $20and 3 times the amount, if any, you would otherwise be entitled to receive as a refund for the provision of defective Service under an Agreement. However, our liability is not limited by this Section in cases of deliberate fault, gross negligence or anticompetitive conduct on our part or in cases of breach of contract where the breach results from our gross negligence.

For business phone Services: In order for 9-1-1 emergency services to function properly with business phone Services, you must use the adapter which forms part of the Equipment we have provided you (“Adaptor”) and other Equipment at your service address. We will not be liable to you or to any third party for your failure to comply with this requirement. The business phone Services may not function correctly, or at all, in the following circumstances:

 i. if your Adaptor or other Equipment fails or is not configured correctly;

 ii. in the event of a cable network outage or power failure;

 iii. if you tamper with or move your Adaptor or other Equipment to a location other than your service address; or

b. What happens if part of an Agreement becomes unenforceable or doesn't apply

If any portion of an Agreement is unenforceable, the remaining provisions continue in full force. Our failure to enforce strict performance of any provision of an Agreement does not mean we have waived any provision or right. Neither the course of conduct between us nor trade practice modifies any provision of an Agreement.

c. Why did I receive these Terms in English?

Applicable uniquement aux résidents du Québec* : Les présentes modalités ont été rédigées en anglais à votre demande expresse, après avoir pris connaissance de la version française. Vous consentez à ce que les futurs documents liés à vos modalités, y compris les modifications, les confirmations de commande et les communications, puissent être fournies en anglais.

Applicable only to residents of Québec*: Your Agreement has been drawn up in English at your express request, after having examined a French version. You agree that all future documents related to your Agreement, including amendments, order confirmations, and communications, may be provided in English. 

d. What laws apply to these Terms and the rest of my Agreement?

Each Agreement is governed by any applicable laws of Canada and by the laws of the province in which your billing address is located and you submit to the jurisdiction of the courts of that province. However, if your billing address is outside of Canada, that Agreement is governed by the laws of the province of Ontario and you submit to the jurisdiction of the courts of Ontario. Rights and remedies may vary by province.

e. How can I contact Rogers?

To contact us:

 i. visit a Rogers store;

 ii. call 1-866-727-2141 or, from your Rogers wireless phone, call *611 (it’s a free call);

 iii. go online at rogers.com/small-business/contact-us to use our live chat or for more options; or

 iv. write to Rogers Business Care e-Service, 8200 Dixie Road, Brampton, ON L6T 0C1. Any notice of a claim must be given to the Rogers Legal Department, 333 Bloor Street East, Toronto, ON M4W 1G9 and will be deemed to have been given on the date on which it was sent by the party giving the notice.

* “Québec Small Businesses” means small businesses with a head office in Québec.

copyright-protected or patent-protected material of any other person, without the knowledge and consent of that person, or use any tools designed to facilitate access, such as packet sniffers;

 viii. upload, post, publish, deface, modify, transmit, reproduce, distribute in any way or otherwise make available information, software or other material protected by copyright or other proprietary or contractual right (such as a non-disclosure agreement) or related derivative works, without obtaining permission of the copyright owner or right holder;

 ix. copy, distribute, sub-license or otherwise make available any software or content we provide or make available to you or which you obtain through the Services, except as authorized by us;

 x. alter, reproduce, or tamper with the Services or any function, component or identifier of your Equipment, such as the Electronic Serial Number (ESN) or the International Mobile Equipment Identity (IMEI) that is not meant to be altered, reproduced or tampered with;

 xi. restrict, inhibit or interfere with the ability of any person to access, use or enjoy the Internet, the Services or any Equipment used to connect to the Services, or create an unusually large burden on our networks, including, without limitation, posting, uploading, transmitting or otherwise making available information or software containing a virus, lock, key, bomb, worm, Trojan horse or other harmful, limiting, destructive or debilitating feature, distributing mass or unsolicited e-mail (spam) or other messages, or otherwise generating levels of traffic sufficient to impede others ability to send or retrieve information, or to use the Services in an abusive manner in connection with any unlimited packages, options or promotions;

 xii. disrupt any backbone network nodes or network service, or otherwise restrict, inhibit, disrupt or impede our ability to monitor or deliver the Services, any transmissions or data;

 xiii. interfere with computer networking or telecommunications service to or from any Internet user, host, provider or network, including, without limitation, denying service attacks, overloading a service, improperly seizing or abusing operator privileges (hacking), or attempting to crash a host;

 xiv. impersonate any person or entity, including, without limitation, a Rogers official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;

 xv. forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Services;

 xvi. port scan a person’s computer or wireless device without that persons consent, or use any tools designed to facilitate these scans;

any means, including, without limitation, wireless networking and wired networking. The Services may not be used to breach the security of another user or to attempt to gain access to any other person’s equipment, software or data, without the knowledge and consent of such person. Additionally, the Services may not be used in any attempt to circumvent the user authentication or security of any host, network, or account, including, without limitation, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security, such as password guessing programs, cracking tools, packet sniffers or network probing tools, is prohibited. You may not disrupt the Services. The Services also may not be used to interfere with computer networking or telecommunications services to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abuse of operator privileges and attempts to crash a host. 

The transmission or dissemination of any information or software that contains a virus or other harmful feature is also prohibited. You are solely responsible for the security of any device you choose to connect to the Services, including any data stored on that device. In particular, Rogers recommends against enabling file or printer sharing of any sort. Rogers recommends that any files or services you do choose to make available for remote access be protected with a strong password or as otherwise appropriate. You agree to treat as confidential all access codes, personal identification numbers and/or other passwords that we may provide to you for use with the Services.

Unsolicited Communications

As set out above, the Services may not be used to send unsolicited, bulk or commercial messages or for any other unsolicited communications. This includes, without limitation, using automatic dialing and announcing devices to or otherwise make unsolicited voice or facsimile calls and bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures and political or religious messages. Such communications may only be directed to those who have explicitly requested it. The Services may not be used to send messages to any individual who has indicated that he/she does not wish to receive messages from you. The Services may not be used to collect responses from unsolicited e-mail messages sent from accounts on other Internet hosts or e-mail services that violate this AUP or the acceptable use policy of any other Internet service provider. Moreover, unsolicited e-mail messages may not direct the recipient to any web site or other resource that uses the Services. Forging, altering or removing e-mail headers is prohibited. You may not reference any Rogers network (for example, by including Organization: Rogers in the header or by listing an IP address that belongs to a Rogers network) in any unsolicited e-mail even if that e-mail is not sent through a Rogers network. Mail bombing is prohibited. That is, you may not send numerous copies of the same or substantially similar messages, nor may you send very large messages or files to a recipient with the intent to disrupt a server or account. The propagation of chain letters is

Bandwidth, Data Storage and Other Limitations

You must comply with the then current bandwidth, data storage and other limitations on your applicable Services. You must also ensure that your activity does not improperly restrict, inhibit, or degrade any other subscribers’ use of the Services, nor represent (in the sole judgment of Rogers) an unusually large burden on our networks. In addition, you must ensure that your activity does not improperly restrict, inhibit, disrupt, degrade or impede Rogers’ ability to deliver the Services, and monitor and investigate the Services, backbone, network nodes, and/ or other network services or components. You may not resell, share, or otherwise distribute the Services or any portion thereof to any third party without the written consent of Rogers. For example, you cannot provide Internet access to others through a dial up connection, host shell accounts over the Internet, provide e-mail or news service, or send a news feed.

Your use of the Services may be subject to a usage limit, as set out in your Service Agreement. If you exceed that limit, you may be subject to additional usage charges. 

Not applicable to Small Business Customers: The Services are consumer products designed for personal access to and use of the Internet. For example, the Services do not provide the type of security, upstream performance and total downstream throughput capability typically associated with commercial use. You may not run a server in connection with the Services. You may not provide network services to others via the Services. In addition, you are prohibited from running servers for mail, http, ftp, irc, and dhcp, and multi-user interactive forums.

Network Management

We reserve the right to manage our networks in order to optimize their efficiency for the benefit of our subscribers, including, without limitation, by way of the following: rate limiting (speed), rejection or removal of spam or otherwise unsolicited bulk e-mail, anti-virus mechanisms, and protocol filtering. We may take any other action we deem appropriate in order to help ensure the integrity of the network experience for all subscribers. For details on our network management practices, visit rogers.com/networkpolicy.

Violation of this Acceptable Use Policy

As set out in the Terms, we have the right, but not the obligation, to monitor or investigate any content that is transmitted using the Services (other than voice Services) or the Equipment; and to access or preserve content or information in accordance with the Terms. We prefer to advise subscribers of inappropriate behavior and any necessary corrective action. However, if the Services are used in a way that we, in our sole discretion, believe violates this AUP, any of the Rogers Parties may take any responsive actions they deem appropriate. Such actions may include, without limitation, temporary or permanent removal of content, cancellation of news group posts, filtering of Internet transmissions, and/or the immediate suspension or termination of all or any portion of the Services or your account. The Rogers Parties will have 

Who does this policy not apply to? This policy does not apply to those who are interacting with the Toronto Blue Jays or customers of Rogers Bank.

What information does this Privacy Policy apply to? This policy applies to all personal information that we collect, use, or disclose about our customers and users of our digital platforms.

This includes your name, address, email, how you pay for your services, how you use our products including our websites, network use, and information gathered from third parties, such as credit bureaus. It also includes IP addresses, URLs, data transmission information, as well as the time you spend on websites, what advertisements you follow, and your time on and use of our apps.

What information does this policy not apply to? Any information that we de-identify, aggregate or anonymize to identify trends, manage our business, develop statistical information, understand how we are performing, or develop relevant products, services or offers.Such information may also be shared with third parties for other analytical purposes but will not personally identify any individual.

Consent

How does Rogers obtain consent? 

Your consent to the collection, use, or disclosure of personal information may be implied or express, through written, oral, electronic or any other method.

For example, when you provide us your address, it is implied that it is used for billing purposes and service provisioning. However, if we are dealing with more sensitive information, such a performing a credit check, we will seek your express consent. We will also obtain your express consent for marketing purposes.

Withdrawing Consent

The choice to provide Rogers with your consent is always yours, however, your decision to withhold such consent may limit our ability to provide you with certain products, services, or offers.

How & Why We Collect Personal Information

How does Rogers collect my personal information?

We primarily collect information about you, from you. We do this when you sign-up for new products or services, when you make changes to your account, when you get in touch with us by phone, email or chat, when you visit one of our stores, websites or apps, when you fill out a survey or enter a competition, when you participate in our online forums, or when using our networks. Your information may be collected in the following ways:

• Automatically: When you use a product or service that we supply to you.

From time-to-time, information may also be collected for other purposes, or as permitted or required by law. We will always identify any additional purpose prior to, or at the time, of collection.

Disclosure

When is my personal information disclosed?

Unless we have your express consent or pursuant to a legal power, we will only disclose your personal information to organizations outside Rogers without your consent in the following limited circumstances:

• To a person who, in our reasonable judgement, is seeking the information as your agent.

• To another telephone company, when the information is required for the provision of home phone service and disclosure is made confidentially.

• To a service provider or other agent retained by us, such as a credit reporting agency, for account management, the collection of past due bills on your account, or to evaluate your creditworthiness.

• To a service provider or third party that is performing administrative functions for us to manage our customer accounts.

• To another organization for fraud prevention, detection or investigation if seeking consent from you would compromise the investigation.

• To a law enforcement agency whenever we have reasonable grounds to believe that you have knowingly supplied us with false or misleading information or are otherwise involved in unlawful activities.

• To a public authority or agent of a public authority if it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information.

• To a public authority or agent of a public authority, for emergency public alerting purposes, if a public authority has determined that there is an imminent or unfolding danger that threatens the life, health or security of an individual and that the danger could be avoided or minimized by disclosure of the information.

• To a third party who may be interested in buying Rogers assets and personal customer information must be shared to assess the business transaction.

• We will disclose information about your credit behaviour to credit reporting agencies or parties collecting outstanding debt.

• Your personal information may also be shared with members or affiliates of the Rogers Communications Inc. organization, such as Rogers Bank.

Storage, Security & Retention

Where will my personal information be stored?

Personal information about our customers or users of our digital properties may be stored or processed in or outside Canada. The

emergency operator does not necessarily know your exact location until you provide this information. Stay on the line for as long as the 9-1-1 operator requires. Calls to 9-1-1 are free so take all the time that you need. Leave your handset turned on after hanging up in case the 9-1-1 operator needs to call you back. Please do not program 9-1-1 into your speed dial. This can lead to accidental calls that take up valuable emergency resources.

Calls to 9-1-1 from your wireless phone are subject to the same limitations as regular wireless calls. For example, if you are underground or too far from a wireless network antenna, the quality of your call may be affected, or you may not be able to connect to the network.

Phase One of Enhanced 9-1-1

Phase One of Enhanced 9-1-1 or E9-1-1 is designed to help 9-1-1 operators react more quickly and accurately in emergency situations. E9-1-1 provides emergency operators with the phone number of the caller and the location of the wireless network antenna receiving the call but not the caller’s exact location. The caller must still provide this information. The caller’s phone number allows the emergency operator to re-establish contact with the caller if the connection is lost. The wireless network antenna location helps emergency operators identify the most appropriate emergency services to dispatch.

Phase Two of Enhanced 9-1-1

Phase Two of Enhanced 9-1-1 is designed to provide more accurate location information than Phase One. E9-1-1 emergency operators that have the necessary systems deployed will not only receive the caller’s phone number, but will also receive geographic coordinates associated with the caller’s approximate location. 

A caller’s location will be automatically determined using special technology enabled in the Rogers network and in certain handsets and will help ensure that callers get the proper help as quickly as possible.Any customer registered on the Rogers wireless network in an area served by E9-1-1 that has the necessary systems deployed will have access to Phase One and Two. This includes Rogers wireless customers in their local area and Rogers wireless customers visiting an area in Canada served by E9-1-1. For more information about E9-1-1 and to verify if Phase Two is deployed in your area, please visit rogers.com/911.