Mobile Service Agreement

This is your service agreement with Rogers Communications Canada Inc. ("Rogers") for your Rogers mobile services.

1. Additional Fees

a. Will I be charged any fees in addition to the monthly fees listed in my service agreement?

Where applicable, the following monthly government 9-1-1 fee will be charged per line: $2.14 in Saskatchewan ($2.22 as of September 1, 2026), 54¢ in Québec (55¢ as of September 1, 2026), 43¢ in Nova Scotia ($1.13 as of October 1, 2026), 97¢ in New Brunswick ($2.59 as of September 1, 2026), 70¢ in Prince Edward Island, 95¢ in Alberta, and 75¢ in Newfoundland and Labrador.

Where applicable, additional airtime, data, long distance, roaming, pay-per-use charges and taxes are extra and billed monthly. For more information on the services, including services you have subscribed to, please see the Rogers materials describing your plan or add-on, or visit rogers.com.

If you have any lines subscribed to a plan initially activated before July 4, 2012, those lines may be subject to a Government Regulatory Recovery Fee or System Access Fee, as set out in the service agreement you received when you subscribed to that plan.

2.Plan Features and Pay-Per-Use Services

a. What type of calling features are included in my plan? If your plan includes Enhanced Calling Features, your plan includes call display, name display, voicemail (up to 35 messages), conference calling, call waiting and 2,500 monthly Canada-wide call forwarding minutes (additional minutes billed at $0.10/minute).

b. In addition to the plan and add-ons I have subscribed to, what pay-per-use services do I have access to and how will I be charged? Some of the following features may be included with your plan or add-on; if not included, they are pay-per-use services and a pay-per-use charge applies each time you use a pay-per-use service (as well as roaming and long distance charges, if applicable). Some features are only enabled on compatible devices.

Roaming. Roaming is mobile usage outside of the Rogers network (excluding Extended Coverage as described below). When roaming, your usage is routed through the mobile network of another carrier and may result in roaming charges. Roaming usage is intended for limited and occasional use and includes: talk; text, picture and video messaging; and data usage (such as apps, email, instant messaging, visual voicemail and web browsing). While roaming, certain services or features are not available or have limited functionality. Network technologies, availability and speed may vary by destination. Please visit rogers.com/roaming for roaming pay-per-use rates, plans and destinations.
Long Distance Calling. For information on how mobile long distance calling is charged, please refer to the Rogers Terms of Service. Please visit rogers.com/longdistance for current long distance rates
Text, Picture and Video Messaging. A pay-per-use charge applies for each message sent or received. Premium messages are charged at applicable rates.
Data Usage. A pay-per-use charge applies for any data usage not included in your plan, including any data top-ups and/or data overage rates.
Data Speed Pass. A pay-per-use charge applies for any high-speed data added to an eligible plan.
Video Calling. A pay-per-use charge for each minute of video calling placed and received applies in addition to airtime charges.
4-1-1 Directory Assistance. A service charge applies in addition to airtime charges, even if the number you have requested is unlisted.
Legacy Network Usage. A legacy network usage charge applies each month if your device exclusively uses our legacy networks for your mobile usage.

For more information, including rates, please visit rogers.com.

a. What happens if I’m on a share plan and one of the lines is cancelled? If the main line on your share plan is cancelled, one of the additional lines will be automatically assigned as the main line and continue on the same plan as, or a plan similar in value to, the plan that the original main line was subscribed to. Also, if the number of lines activated on your share plan falls below the required minimum, Rogers may migrate your remaining line(s) to another plan similar in value to your current plan.

b. If I get a discount for having multiple lines on my account, what happens if one or more of the lines are cancelled or changed? The amount and duration of any discount is set out in the service agreement for each line. You must keep at least the same number of eligible lines on your account to maintain the discount. If any of the lines are cancelled, transferred or changed to an ineligible plan, the discount for each line will be adjusted and/or removed.

4. Returning Your Device

What is the Rogers device return policy? You may return or exchange your device within 15 days from the Activation Date (or 30 days if you self-identify with a disability) as long as you return it to where it was purchased and we confirm it has been received in complete and original condition. If you return your device and cancel your services, you will be billed for mobile service charges incurred up to the cancellation date.

5. Mobile Coverage

a. Where can I find information about Rogers wireless service coverage? For information on service coverage area, including complete service coverage maps, please visit rogers.com/coverage.

b. What network technologies and features do I have access to? Your plan includes access to the network technologies and features set out in your plan details (unless changed or cancelled in accordance with this service agreement). If we introduce new network technologies and/or features, you may have temporary access while they are being introduced. This temporary access may end at any time and we may begin offering access for purchase, or you may be required to change your plan to get access to new network technologies and/or features. For example, if your current plan includes access to the 5G network, it may not include access to any future network technologies and/or features.

As network technologies and features evolve, older technologies may become outdated and need to be retired. As legacy networks are retired, please ensure your device is kept up to date to avoid monthly legacy network usage charges. For example, if your plan includes access to the 4G and 5G networks, but you are using an older device that exclusively relies on 2G network technology, you will incur a legacy network usage charge each month until you update your device.

c. What is Extended Coverage and how does it work? Extended Coverage provides mobile connectivity in specific areas within Canada outside of the Rogers network. If you have access to Extended Coverage, it is intended for occasional use only. If the majority of your monthly usage (talk, messaging and/or data) occurs within Extended Coverage areas, we may restrict or limit your access to Extended Coverage. While using Extended Coverage, certain services or features are not available or have limited or reduced functionality. For details, please visit rogers.com/extendedcoverage.

6. Additional Information

a. Where can I find tools to help me manage my wireless bill? For information on tools to help you manage your bill, including notifications on data usage and roaming, data caps and usage monitoring tools, please visit rogers.com or log into your MyRogers account to view details on your actual usage.

b. Are there any warranties on my mobile device? Your mobile device may be covered by a manufacturer’s or other warranty. Please see the materials accompanying your device for warranty information and details, including coverage, duration and how you may make a claim under the warranty. There may also be optional protection programs made available to you from time to time.

c. Where can I find information about the Wireless Code? For information on the Canadian Radio-television and Telecommunications Commission (CRTC)’s Wireless Code, please visit the CRTC website at crtc.gc.ca/wirelesscode.

d. How can I contact Rogers and the CCTS? To contact Rogers about your mobile service, reach out to us in any of the ways listed at rogers.com/contact or call us at 1 888 ROGERS1 (764-3771).

If you have a concern that isn’t resolved to your satisfaction after contacting us through the above options, we invite you to share your concern in detail by submitting it to us at rogers.com/concern or writing to us at Office of the President, 333 Bloor St. East, Toronto ON M4W 1G9.

Finally, you can also write to the Commission for Complaints for Telecom-television Services (CCTS) at www.ccts-cprst.ca or call them at 1 888 221-1687.

7. Important Things You Need to Know about Your Service Agreement

This service agreement must be read with:

Any applicable wireless service agreement you previously entered into with Rogers;
The Rogers Terms of Service, Acceptable Use Policy and Privacy Policy provided to you and posted at rogers.com/terms;
Any additional terms and conditions that apply to a specific service you subscribe to or use; and
Any material describing your services or products you purchase. These materials, together with this service agreement, are referred to collectively as your “Agreement”.

By entering into this service agreement, you acknowledge that you have read, understood and agree to all the details in your Agreement; and in addition you expressly:

Credit bureau consent

Consent to Rogers and its affiliates (collectively, “the Rogers Group”) running a credit check to establish your account and exchange your information with a credit bureau on an ongoing basis. This information will be used and shared within the Rogers Group to assess your creditworthiness, qualify you for Rogers Group products and services (including Rogers Bank), protect against fraud, verify your identity, collect debts, and manage our risks. Your consent will continue during our relationship and for a reasonable time afterwards.
Acknowledge that credit bureaus may use and disclose your information to maintain their consumer reporting database. You may access and correct information in your credit file by contacting the credit bureaus directly at consumer.equifax.ca or transunion.ca.

Privacy and Rogers Group marketing

Consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy, available in the Agreement and online at rogers.com/privacy. Our Privacy Policy also tells you more about your privacy rights and choices. We may update our Privacy Policy from time-to-time. hhThe latest version is posted on our website.
Agree that: Rogers may use your current and past device location information for any device you use under this service agreement to provide geo-location-based offers for products or services to you; Your personal information may be shared within the Rogers Group and with its authorized dealers and distributors, to service your account, telemarket (including by way of automatic dialing and announcing devices), and promote additional products and services offered by the Rogers Group; and Your information may be disclosed to third parties offering additional value-added products in connection with your services, such as content and streaming services, to provide and communicate with you about these value-added products.
Acknowledge that you can opt out of receiving the offers described above by contacting us at 70 Assomption Blvd., Moncton, NB E1C 1A1 or call 1-888-ROGERS1 (1-888-764-3771).

Other important terms

Confirm that, if you request that any phone number be transferred from another service provider, you are the account holder of the number or his/her authorized agent. You authorize Rogers to act as an agent on your behalf to contact your current service provider and submit any cancellation or transfer requests.
Agree to receive your Agreement (if you choose electronic delivery), bill and other materials from us in electronic format, including in your My Rogers account inbox, available at rogers.com.
Acknowledge that if you are making a change to your account: (A) any new changes to your account are set out in this service agreement; (B) all other aspects of your service agreement remain the same; and (C) any services you have removed may no longer be available.