Taylor Swift | The Eras Tour | FAQs

Rogers customers with eligible accounts in good standing will receive an email or text.  If you are subscribed to marketing  communications, you're already on the list and there's no action on your end. If you have previously unsubscribed, you'll need to resubscribe to get the email or text. You can do this by signing into your MyRogers account.

You may have unsubscribed to our marketing communications or we don’t have your latest email address. 

To make sure you’re on the list:

1. Go to Rogers.com and sign in to your MyRogers account
2. If you’re unsubscribed, you’ll see a banner on the home page (also under “My Offers” for MyRogers).
3. Click the banner to fill out the form and resubscribe.
4. Confirm your email and phone number using the link below the form.

After resubscribing or updating your contact info, you'll receive an invite in our next weekly email.

Yes! Keep an eye out for your entry details by email or text. 

Absolutely! The contest runs from August 6 to November 26, 2024, and we’ll send you contest details in our next weekly email.

If you didn’t open your email or click the link in your text message, we will follow up with you so you don’t miss your chance to enter. A final reminder will be sent closer to the contest end date.

Potential winners will be selected by random draw on Mondays each week and announced on Taylor Tuesdays. 

Rogers will contact you directly by phone.

Here are a few quick tips to verify if the email or text you received is phishing or fraudulent:

• Be wary of any requests that are urgent or require immediate action.
• Pay attention to slightly altered websites or email addresses and messages with spelling and grammatical errors.
• Rogers text messages/SMS will come from 410033 or 50500.
• Rogers and Shaw emails will come from rogers@e.rogers.com or RogersLovesTaylor@rci.rogers.com. 
• Rogers will never ask for your account number, credit card, or address via text, email, or phone. We may request your email, phone number, and full name through RogersLovesTaylor@rci.rogers.com only.

Each week, the first 5 winners randomly drawn who live more than 1,000KM away from a concert location will be that week’s grand prize winners. They will receive travel and accommodation courtesy of Rogers.

Yes! Rogers and Shaw are one combined company. If you still receive a bill from Shaw, you are eligible and will receive entry details. 

Email us directly at: RogersLovesTaylor@rci.rogers.com. 

Yes, you can send an entry to Rogers. Please read section 4. (b) of the contest rules [PDF] for details.