How to use the Amazon Luna gaming app

Luna is available to Rogers Xfinity TV and Streaming customers. You need to sign up for an Amazon account and have one of the subscriptions to play games.

• Amazon Prime: Get a new list of games for free.
• Luna Premium: Get more games for a monthly fee. Play over 100 games on devices you already own.

For Rogers together with Shaw customers, Luna will only work with Xi6 and XiOne Rogers Xfinity set-top box models. It won’t with XG1v3, XG1v4 or XiD.

• Play on a wide range of devices, including your Rogers Xfinity set-top box.
• Play using your smartphone, Luna Controller or a Bluetooth controller like Xbox or PlayStation.
• GameNight has over 25 games you can play with your phone. You can use your phone as a controller, no extra equipment needed.
• Luna Couch lets you invite friends to play online, even if they don't have a Luna subscription.
• Stream your gameplay directly to Twitch.
• Browse and discover games by genre, popularity and more using Alexa and voice search on supported platforms — or launch titles directly with a voice command, like "Play Fortnite on Luna".

To access the app, use your voice remote and say “Luna app” or find it in the apps menu using your remote.

1. Open the Luna app.
2. Go into your menu and select My Stuff. You’ll be prompted to sign in. Scan the QR code with your phone or navigate to amazon.ca/code.
3. Enter your Amazon email address or phone number and password.
   • If you have an existing Amazon Prime subscription, sign in to Luna using your Amazon Prime credentials to manage subscriptions, and sync preferences.
4. Enter the code displayed on the Luna app screen and select Continue. Make sure your account is connected to the right device and click Connect.
5. Return to the Luna app. Your content will load shortly and you’re ready to start playing.

You’ve successfully signed in to the Luna app.

The Luna app works with many controllers, including Xbox Gen 3, PlayStation DualSense 5, Nintendo Switch Pro (Joy Cons aren't compatible), as well as the official Luna controller and the Luna controller mobile app. Headsets aren't compatible.

If you have a Rogers Xfinity Entertainment Box:

1. Press the Rogers, SHAW or Menu button on your remote and select Settings  on your screen.
2. Select Device settings.
3. Select Bluetooth Devices or say "Bluetooth devices" using your voice remote.
4. Put your controller in pairing mode, then locate it on the screen and select Connect.
5. Your controllers will now be paired and stored for future gaming sessions.

If you have a Rogers Xfinity Stream Box:

1. Select Settings on your Rogers Xfinity Stream home page or use your voice remote and say “Settings”.
2. Select Connected Devices.
3. Next to Bluetooth devices, select Manage devices, and then select Add new device.
4. Put your controller in pairing mode, then locate it on the screen and select Connect.
5. Select Add new device.
6. Your controllers will now be paired and stored for future gaming sessions.

If your controller isn’t connecting, you might need to update it. If your Luna controller is paired to the Luna Controller app on mobile, it will automatically update.

You can manage access to select gaming content within the Settings menu of the Amazon Luna app. Parental Controls of your Rogers Xfinity set-top box can be managed from the Settings menu on your device.

To improve your connection and reduce lag or buffering on your Rogers Xfinity set-top box, try the following tips:

• Place your gateway or router in an open area, not hidden behind furniture or walls.
• Move your router or hub closer to your TV or connect it directly to your TV. Keep your TV away from other devices.
• Avoid placing your gateway or router near other WiFi-enabled devices to reduce interference.
• Use a wired Ethernet connection or consider using WiFi boosters for a stronger signal.
• Press the back button (the left arrow) on your remote to go back to the previous screen.

If your controller isn’t connecting, make sure it’s turned on and that it’s compatible to Luna, and check that your Bluetooth is turned on. Review How to pair your controller to Amazon Luna.

1. Press the Rogers, Shaw, or Menu button on your remote to open the main menu.
2. Go to Settings.
3. Select Device Settings.
4. Select Power Preferences.
5. Select Restart, then confirm. The welcome screen will appear as it restarts.

For any issues regarding Luna, contact Luna support.

• How to fix issues with streaming apps and Rogers Xfinity services >
• Set up and install your Rogers Xfinity set-top box >
• Set up and install your Rogers Xfinity Stream Box >