What types of emergencies trigger these on-screen alerts?

The NPAS will only broadcast alerts that pose a threat to public health and safety, such as extreme weather conditions, serious environmental or industrial accidents, natural disasters, Amber alerts and more. 

Who sends these emergency alerts?

Only authorized government agencies can decide when to send emergency alerts. We broadcast the message on behalf of the alerting authorities.

What do the alerts say?

These alerts will warn you of a potential threat to life and/or property affecting your area. They contain critical and potentially life-saving information related to emergencies like those listed above. 

What happens when NPAS issues an alert?

Depending on which Rogers Digital set-top box you have, the message will be presented to you in one of three ways:

  1. A pop-up message on your TV screen
  2. A crawl text across your TV screen
  3. Channel 911 (your TV will force-tune to that channel)

You will also hear a loud alert tone. There may or may not be accompanying audio, depending on which government agency created the warning.

Can I dismiss the alert?

Some digital set-top boxes allow you to exit these alerts. If you have one of the below set-top boxes at home, simply press the Exit button on your remote to dismiss the message.

  • NextBox with Navigatr guide
  • Select Scientific Atlanta digital set-top boxes (Ontario customers only)

If you have any other set-top box at home (i.e. Arris or Motorola or select Scientific Atlanta digital set-top boxes), the alert message may not disappear for a prolonged period, depending on the duration set by the alerting authority. You may be able to dismiss the message by rebooting your set-top box, but this may not work in all circumstances. It will disappear automatically and the programming you were watching will resume on its own.

Can I opt out of receiving these alerts?

No, since these alerts are for the safety of yourself and others, you cannot opt out of receiving them.

Will these alerts interrupt scheduled recordings, Pay Per View or On Demand programming?

If you are in Ontario, alerts will generally not interrupt scheduled recordings.

If you are in Atlantic Canada, alerts may cause a small interruption in recordings for approximately two minutes. As a result, the program recording will be split into two separate recordings, which will have a gap of two minutes when the program did not record.

If you are watching a Pay Per View or On Demand program, you will receive the alert message as you are watching.

What happens when the on-screen alert disappears?

If you were watching live TV, your program will resume automatically. If you were watching any other content than live TV (e.g. VOD, PPV, PVR recording), you will need to resume your program.

What happens if the program I was watching does not resume (or is impacted in another way, i.e. loss of audio) after the alert disappears?

If this happens, try unplugging your cable set-top box power cord for 20 seconds, then plugging it back in.

If this doesn’t resolve the issue, you can contact our Technical Support team, who will be happy to assist.

Are these alerts available in different languages?

These messages and their accompanying audio may be presented in English, French or both, depending on where you live. As the alerting authorities are responsible for determining the languages used for these alerts, Rogers passes on the alerts exactly as we receive them from the alerting authorities.

I am visually or hearing impaired. Are there alternate ways of receiving the alert?

In most cases, alerts will be presented in a text and/or audio format. You can also visit the Alert Ready website to access these alerts using assistive technology like screen readers.

Where can I find more information about these alerts?

You can visit the Alert Ready website for testing schedules and more.