In the event of a potentially life-threatening emergency, Ignite TV customers will receive warnings from the National Public Alerting System (NPAS) on their TV screens and other connected devices in their homes. These alerts are meant to help you decide if and when to take action to keep you and your family safe.
Read on to learn more about these alerts and how they will be delivered to you as an Ignite TV customer.
If you were watching live TV, your program will resume automatically.
If you were watching any other content than live TV (i.e. content on the Netflix or YouTube apps, or a Cloud PVR recording), you will need to select Resume or relaunch your program.
If this happens, try unplugging your Ignite TV Box power cord for 20 seconds, then plugging it back in.
If this doesn’t resolve the issue, you can contact our Technical Support team, who will be happy to assist.
These messages and their accompanying audio may be presented in English, French or both, depending on where you live. As the alerting authorities are responsible for determining the languages used for these alerts, Rogers passes on the alerts exactly as we receive them from the alerting authorities.
In most cases, alerts will be presented in a text and/or audio format for the benefit of visually or hearing impaired. You can also visit the Alert Ready website to access these alerts using assistive technology like screen readers.
You can visit alertready.ca for testing schedules and more.