FAQs about the Ignite TV app

Here are the per account streaming limits through the Ignite TV app and ignitetv.rogers.com portal:

• In-home streams only - up to 5 at once.
• Out of home streams only - up to 2 at once.
• Combined in and out of home streams - up to 5 at once.

For example, if there are 2 out of home streams happening at once, then only 3 in-home streams will be allowed at the same time. 

Note: These limits do not apply to your Ignite Entertainment_TM Box.

Yes, any programs that are available for Download & Go are clearly marked, so there’s no confusion.

Yes, the Restart function is available on the Ignite TV app for content that Rogers has rights to and if you’re watching from home.

No, external apps are not available as part of the Ignite TV app.

No purchasing capabilities exit on the Ignite TV app or portal.

Up to 5 devices can Download & Go PVR recordings at once, and up to 3 devices can Download & Go Rogers On Demand content.

Yes, you control the Download & Go capabilities of each connected device via the Ignite TV app.

Yes, PVR recordings are only available to watch on the go once the program recording is complete.

Downloads are available for 30 days, after which time they expire.

Using the Ignite TV app >