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Troubleshoot Issues Using the Amazon Music App

If you’re experiencing issues launching or using the Amazon Music app on Ignite TV or SmartStream, follow steps to get back to streaming music.

Close and Reopen the App

  1. You can close the Amazon Music app by selecting Exit on the app itself.
  2. If you’re still experiencing issue, try Rebooting your Ignite TV Box

If you’re still unable to launch or use the Amazon Music app after rebooting your Ignite TV box, please reach out to our Technical Support team and we’ll be happy to help!