If you’re experiencing issues launching or using the Amazon Music app on Rogers Xfinity TV or Rogers Streaming, follow steps to get back to streaming music.
Troubleshoot Issues Using the Amazon Music App
Close and Reopen the App
- You can close the Amazon Music app by selecting Exit on the app itself.
- If you’re still experiencing issue, try Rebooting your Rogers Xfinity Entertainment Box
If you’re still unable to launch or use the Amazon Music app after rebooting your Rogers Xfinity Entertainment box, please reach out to our Technical Support team and we’ll be happy to help!