Troubleshooting guides for Rogers TV apps and services

Looking for help with your device? Browse our interactive Device guides.

Network

Check network statusopens in a new window

Rogers Xfinity TV or Rogers Streaming

Troubleshooting on-screen error codesopens in a new window

Troubleshooting poor picture qualityopens in a new window

Troubleshooting a poor WiFi connection to your Rogers Xfinity Entertainment Boxopens in a new window

Troubleshooting a black screen on Rogers Xfinity TV opens in a new window

Troubleshooting Rogers Xfinity TV streaming issuesopens in a new window

Troubleshooting sound or audio issuesopens in a new window

Troubleshooting recording issuesopens in a new window

Apps

Troubleshooting Rogers Xfinity TV or Rogers Streaming appsopens in a new window

Netflix opens in a new window

Apple TV+opens in a new window

Disney+opens in a new window

Amazon Prime Video opens in a new window

Amazon Music Appopens in a new window

FilmRiseopens in a new window

Hayuopens in a new window

Fun at Home Appopens in a new window

Rogers Xfinity Health at Homeopens in a new window

Tubiopens in a new window

XITEopens in a new window

Zone-ifyopens in a new window