Troubleshooting the Netflix app

If the Netflix app on your Ignite TVTM suddenly stopped working, here are some ways to help resolve this problem.

Reset Netflix

  1. Press the A button on your Voice Remote to open the Help menu.
  2. Under Troubleshooting, scroll to the right and select Reset Netflix.support-tv-troubleshooting-netflix-app-rogers
  3. Select Reset Netflix to confirm.
  4. Wait a few moments for the app to reset.
  5. Once the reset is complete, simply sign back into Netflix on your TV.

Reboot the Modem and Ignite TV Box

If you’re still experiencing a problem with the Netflix app:

Complete a System Refresh

As a last resort, you can also try a System Refresh of the set top box:

  • Press the A button on your Voice Remote.
  • Under Troubleshooting, select System Refresh.

Keep in mind: Doing a System Refresh will reboot all Ignite TV boxes automatically and your service and recordings will be interrupted for up to 10 minutes. Make sure that you do not unplug the set top boxes while the System Refresh is in progress.