Get answers to common questions about the Apple TV+ app on your Rogers Xfinity Entertainment Box and how to manage your subscription.
How Apple TV+ works
What is Apple TV+?
Apple TV+ is a streaming service featuring Apple Originals - award-winning series, compelling dramas, ground-breaking documentaries, kids’ entertainment and movies. New original programs and films are added every month and shows are ad-free and available on demand.
Are there commercials? And can I watch on demand?
Apple TV+ is always commercial-free. Some shows release all episodes at once. Other shows add new episodes every Friday. You can then watch them on demand anytime, anywhere.
Can I download to watch offline?
Absolutely. Download your favourite Apple Originals to your Apple device and watch them anywhere, anytime without a WiFi connection.
Visit this page to learn more about Apple services, including Apple TV+.
How billing for your Apple TV+ subscription works
How do I view the details about my subscription?
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top.
- Tap Subscriptions. You’ll see all the active and expired subscriptions tied to your Apple ID.
- Tap on any of these subscriptions to see more information, change or cancel.
For further inquiries, please contact AppleCare.
How will I know when my Apple TV+ offer ends, and what happens after it does?
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top.
- Tap Subscriptions. You’ll see all the active and expired subscriptions tied to your Apple ID.
- Tap your Apple TV+ subscription. You’ll see more information about the subscription, including when your offer ends.
How will I be billed for my Apple TV+ subscription? Is my Apple TV+ billing cycle different from my Rogers billing cycle?
Your Apple TV+ subscription will be billed directly through your Apple account and will be separate from your Rogers account. For any inquiries about your Apple TV+ subscription, please contact AppleCare.
Managing your Apple TV+ subscription and troubleshooting technical issues
How do I cancel my Apple TV+ subscription?
Any cancellations or modifications to your Apple TV+ subscription can be handled in the Apple TV app.
What happens to my Apple TV+ subscription if I cancel my Rogers services?
Your Apple TV+ subscription will remain the same. If you cancel your Rogers services, you can still manage your Apple TV+ subscription in the Apple TV app.
What happens to my Apple TV+ subscription if I switch my Rogers services to ones that aren’t eligible?
Your Apple TV+ subscription will remain the same.
I am having technical issues with Apple TV+. What do I do?
For any issues regarding your Apple TV+ app or subscription, please contact AppleCare.