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How Apple TV+ works

What is Apple TV+?

Apple TV+ is a streaming service featuring Apple Originals - award-winning series, compelling dramas, ground-breaking documentaries, kids’ entertainment and movies. New original programs and films are added every month and shows are ad-free and available on demand.

Are there commercials? And can I watch on demand?

Apple TV+ is always commercial-free. Some shows release all episodes at once. Other shows add new episodes every Friday. You can then watch them on demand anytime, anywhere.

Can I download to watch offline?

Absolutely. Download your favourite Apple Originals to your Apple device and watch them anywhere, anytime without a WiFi connection.

Visit this page to learn more about Apple services, including Apple TV+.

How the Apple TV+ offer works

Who can get this Apple TV+ offer?

Customers with an Ignite EntertainmentTM bundle (bundles with Ignite InternetTM + TV bundles or Ignite Internet + Streaming) are eligible for this offer. Offer is valid until January 8, 2024.

Already have an Ignite Entertainment bundle? You can easily find the offer by saying “Apple TV+ offer” into your Voice Remote.

Can I still take advantage of this offer if I have an existing Apple TV+ subscription?

No, this offer is only available to new and returning Apple TV+ subscribers.

How do I get Apple TV+ once I switch to, or have, an eligible package?

Once your new bundle is installed and your Ignite Entertainment Box is turned on, follow these instructions to redeem the Apple TV+ 3-month offer:

  1. Say “Apple TV+ offer” into your Voice Remote. The offer will display on your TV screen.
  2. Select the offer tile.
  3. Enter your mobile phone number when prompted and select “Send text.” You’ll receive a text on the mobile number you entered.
  4. Open the text and select the link provided to open the Apple TV+ app on your device.
    • Note: This link is unique to your mobile phone number and cannot be forwarded. The link is valid for 7 days.
  5. In the app, enter (or create) your Apple ID when prompted.
  6. Based on your Apple eligibility, you’ll finish the redemption process and can begin streaming all Apple Originals on your Ignite TV or Ignite Streaming service.

How billing for your Apple TV+ subscription works

How do I view the details about my subscription?

  1. On your iPhone or iPad, open the Settings app.
  2. Tap your name at the top.
  3. Tap Subscriptions. You’ll see all the active and expired subscriptions tied to your Apple ID.
  4. Tap on any of these subscriptions to see more information, change or cancel.

For further inquiries, please contact AppleCare.

How will I know when my Apple TV+ offer ends, and what happens after it does?

  1. On your iPhone or iPad, open the Settings app.
  2. Tap your name at the top.
  3. Tap Subscriptions. You’ll see all the active and expired subscriptions tied to your Apple ID.
  4. Tap your Apple TV+ subscription. You’ll see more information about the subscription, including when your offer ends.

How will I be billed for my Apple TV+ subscription? Is my Apple TV+ billing cycle different from my Rogers billing cycle?

Your Apple TV+ subscription will be billed directly through your Apple account and will be separate from your Rogers account. For any inquiries about your Apple TV+ subscription, please contact AppleCare.

Managing your Apple TV+ subscription and troubleshooting technical issues

How do I cancel my Apple TV+ subscription?

Any cancellations or modifications to your Apple TV+ subscription can be handled in the Apple TV app.

What happens to my Apple TV+ subscription if I cancel my Rogers services?

Your Apple TV+ subscription will remain the same. If you cancel your Rogers services, you can still manage your Apple TV+ subscription in the Apple TV app.

What happens to my Apple TV+ subscription if I switch my Rogers services to ones that aren’t eligible?

Your Apple TV+ subscription will remain the same.

I am having technical issues with Apple TV+. What do I do?

For any issues regarding your Apple TV+ app or subscription, please contact AppleCare.