Outstanding account & payment questions

Recommended articles

Understanding your online billopens in a new window

How to Make a Paymentopens in a new window

Update Payment Methodopens in a new window

Report a payment recently madeopens in a new window

Set up a "Promise to Pay" arrangement onlineopens in a new window

How you can self-serve onlineopens in a new window

Chat with us

Mon-Fri: 5 a.m. - 8 p.m.
Sat: 5:30 a.m. - 7 p.m.
Sun: 8 a.m. - 4 p.m.

Call us

Outstanding account & payment questions

Mon-Fri: 5 a.m. - 8 p.m.
Sat: 5:30 a.m. - 7 p.m.
Sun: 7 a.m. - 6 p.m.

Outside of Canada

Pay As You Go (Prepaid)

Mon-Fri: 6 a.m. - 8 p.m.
Sat: 6 a.m. - 7 p.m.
Sun: 8 a.m. - 6 p.m.

Cantonese/Mandarin

Mon-Fri: 7 a.m. - 7 p.m.