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Vision Solutions

Accessible Devices

FeatureDescription
Siri:

Siri is a built-in “intelligent assistant” that will help you send messages, place phone calls, set reminders and do other tasks through voice commands.

FaceTime:

This allows video calling.

VoiceOver:

This is a screen reader that helps you to know what is happening and find things on the Multi-Touch Screen. You can hear what’s under your finger with audible key feedback and use gestures to control the device.

Speak Selection:

Get email and iMessages read aloud. Just highlight the text in an application and tap "Speak".

Braille Display:

Over 40 Bluetooth® wireless braille displays are supported. These displays can work with VoiceOver, Apple’s built-in screen reader.

Zoom and Magnify:

This features enlarges the screen.

Inverted Colour Display:

View a white-on-black display for higher contrast.

Learn more about accessibility features for Apple devices.

FeatureDescription
TalkBack:

This preloaded feature gives spoken, audible and vibrating feedback so that you know when you press a key. You can also get audio cues for battery levels, turning the device on or off, menu options, volume level adjustments and more.

Explore by Touch:

This feature works with TalkBack — touch the phone’s screen and hear what is underneath your finger read out loud. You can use several simple gestures with this feature.

Voice Outputs:

You can listen to text messages and the caller’s name if they are stored in your contact list when you receive calls or texts.

Voice Recognition:

Activate various features through voice commands and reduce your need to use the keypad.

Screen Display:

You can change the device’s display settings; multiple customizations are available like increasing the text size if you have partial vision.

Learn more about accessibility features for Android devices.

Many smartphones are also compatible with third-party applications and hardware that facilitate access to your device and improve overall accessibility.

Alternative Monthly Bill Format

You can receive your monthly bill in several different formats at no extra charge, including:

  • Large font
  • Grade 2 Braille
  • A text-based version on CD
  • Electronic: Get your screen reader-compatible bill emailed to you, or view it online and download it in PDF format at rogers.com/myrogers

Wireless Plans and Add-ons

If you have a disability you might be eligible for a discounted Wireless plan.

We offer a $20 discount on all of our in-market plans, including Rogers InfiniteTM plansplans, which include Data Manager and Roam Like Home.

To apply for a plan discount please send your name, account number and a copy of your membership to a disability association to our Customer Care team. You can send the information through any of the three options below:

Add-ons

Premium Voicemail-to-Text

For an extra $7 per month, get text and audio versions of your voicemail messages delivered to your device via text message.

  • Store up to 35 five-minute voicemail messages and save each one for up to 10 days.
  • Get text and audio versions of your voicemail sent to your device.
  • Scan and respond to urgent messages.
  • Choose how you wish to respond—by text or voice.
  • Listen to your voicemail without dialling in or entering a password.
  • Listen to your voicemail messages in any order you want.

Wireless Code

Learn about the CRTC Wireless Code and your rights as a Canadian wireless customer.

Service and device trial period for customers with disabilities

Customers with disabilities are eligible for an extended trial period for their Wireless service (30 days). Devices can be returned within 30 days from the date of purchase.

Ignite TV

Ignite TV

Below are the accessibility features supported by Ignite TV.

Ignite TV Voice Remote

The Ignite TV Voice Remote allows you to search and select content, as well as turn on features like closed captioning and video description simply by pressing one button and saying a command.
Learn how to use the Ignite TV Voice Remote.

Video Description: Also known as Described Video, this feature offers audio-narrated descriptions of key visual elements like facial expressions, costumes, on-screen text and scenery changes that a blind or visually impaired viewer would otherwise miss.
Learn how to use Video Description on Ignite TV.

With Ignite TV you can also easily find shows that are currently airing described video. On your voice remote:

  1. Say “Accessibility
  2. Scroll down and select Accessibility Content
  3. Select Programs with Video Description. You’ll see selection of TV and movie titles with described video listed.

Voice Guidance: Voice Guidance is an accessibility feature that narrates what’s displayed on your TV screen.
Learn how to use Voice Guidance on Ignite TV.

To learn more about special offers for Ignite TV, contact us.

Rogers Digital TV

Digital TV Box & Remote Control

If you have a disability, we offer a complimentary digital box so you can enjoy a broader selection of described video (DV) programming.

We also offer a complimentary, pre-programmed big-button remote control that lets you automatically activate, or deactivate, the DV audio feed on your digital box.

To learn how to get a complimentary digital box, contact us.

Activating Described Video

To hear the DV soundtrack, the DV audio feed needs to be activated on your digital box. Instructions are below.

Digital TV

On a Rogers NextBox, you can turn DV on/off for any described program through the audio menu within the settings of your Interactive Program Guide (IPG).

Remote1

If your remote is rectangular with a significant circle shape in the top-half, press the SETTINGS button on the remote and select AUDIO from the settings list. Then follow the below instructions that apply to your digital box and region.

Remote2

If your remote is rectangular with a slight curve in the middle, press MENU on your remote and select AUDIO from the settings list. Then follow the below instructions that apply to your digital box and region.

DV activation settings vary by set-top box and geographic region


Set-and-forget DV functionality

You’ll hear DV audio for described programs for as long as this feature remains activated.

For helpful step-by-step instructions on setting up DV programming on your Rogers digital box, visit Ami.ca/rogers.

Online DV Guide

The Online DV Guide provides a comprehensive list of all channels/programs in Canada available with described video. It provides seven days of program listings with options to sort information by time and show. It also has information on how to access DV audio by major distributor (including Rogers).

Visit the Online DV Guide.

These channels feature 24/7 described video/audio content:

ChannelDescription
AMI-audio

AMI-audio is an accessible television channel and streaming service offering a variety of compelling stories and engaging original content to Canadians who are blind, partially sighted or otherwise print restricted. AMI-audio produces several daily live programs focused on news of the day, technology insights, community events, lifestyle issues, health and information directly affecting the blind and partially sighted community. AMI-audio also records and curates a selection of feature articles from top publications read by a team of professional narrators. AMI-audio content is available as podcasts through all major podcasting apps and platforms.

Learn more about AMI-audio

Canal M

Canal M is a 24-hour French-language audio service featuring readings of full-text articles. It’s on channel 659 in francophone markets in New Brunswick. Learn more about Canal M.

AMI-tv

AMI-tv is a national English language television channel licensed by the CRTC as part of the basic digital package offered by cable systems and satellite direct-to-home services. AMI-tv was the first channel in the world to broadcast all content with open format described video for individuals who are blind or partially sighted, in addition to closed captioning for people who are deaf or hard of hearing. AMI-tv entertains, informs and empowers people of all abilities with a variety of original content, as well as shows and movies from conventional and specialty television services, broadcast in an accessible format. 

Learn more about AMI-tv

AMI-télé

AMI-télé serves francophone Canadians who are blind, partially sighted, deaf or hard of hearing. AMI-télé is the first and only French language station to broadcast all content with open described video serving people who are blind or partially sighted. The network offers a selection of varied programming including popular television series, classic movies, children’s favourites and original programming. It is available with a basic digital package from most television providers.

Learn more about AMI-télé

Alternative Monthly Bill Format

You can receive your monthly bill in several different formats at no extra charge, including:

  • Large font
  • Grade 2 Braille
  • A text-based version on CD
  • Electronic: Get your screen reader-compatible bill emailed to you, or view it online and download it in PDF format at rogers.com/myrogers

Rogers Home Phone & Ignite Home Phone Accessibility Features

Rogers Services

We’re pleased to offer the following services to our Rogers Home Phone and Ignite Home Phone customers with special needs.

  • Directory Assistance: No charge for up to 100 directory assistance (4-1-1) calls per month.
  • Operator Assistance: We provide free operator assistance to help complete local, long distance, sent paid (per-minute rates apply), collect, and bill-to-third-party calls. Local and long distance charges apply.

Compatibility with home emergency services

Our Rogers Home Phone and Ignite Home Phone services are compatible with the following emergency services:

  • DirectAlert
  • Mondial Lifeguard Technologies
  • ConnectCare
  • Philips Lifeline

Alternative Monthly Bill Format

You can receive your monthly bill in several different formats at no extra charge, including:

  • Large font
  • Grade 2 Braille
  • A text-based version on CD
  • Electronic: Get your screen reader-compatible bill emailed to you, or view it online and download it in PDF format at rogers.com/myrogers

Contact Us

Customers with disabilities can contact Rogers Accessibility Service Centre – a group dedicated to addressing our customers’ accessibility needs.

Call 1-877-508-1760 or
dial *243 (Aid) hotline

Call Centre Hours:

Daily from 9 am – 10 pm EST

Social Media

Our social media team is part of our Accessibility Services Group. You can reach out to them on Facebook via Facebook Messenger, or Twitter via direct message.

Plus, we’re open 24 hours a day, 7 days a week!

TTY Message Relay Service

Call 7-1-1 and ask your TTY operator to connect the call to 1-877-508-1760 or dial *243 (Aid) hotline.

TTY Hours: daily from 7 am - 12 am EST.