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Vision Solutions

Accessible Devices

FeatureDescription
Siri:

Siri is a built-in “intelligent assistant” that will help you send messages, place phone calls, set reminders and do other tasks through voice commands.

FaceTime:

This allows video calling.

VoiceOver:

This is a screen reader that helps you to know what is happening and find things on the Multi-Touch Screen. You can hear what’s under your finger with audible key feedback and use gestures to control the device.

Speak Selection:

Get email and iMessages read aloud. Just highlight the text in an application and tap "Speak".

Braille Display:

Over 40 Bluetooth® wireless braille displays are supported. These displays can work with VoiceOver, Apple’s built-in screen reader.

Zoom and Magnify:

This features enlarges the screen.

Inverted Colour Display:

View a white-on-black display for higher contrast.

Learn more about accessibility features for Apple devices.

FeatureDescription
TalkBack:

This preloaded feature gives spoken, audible and vibrating feedback so that you know when you press a key. You can also get audio cues for battery levels, turning the device on or off, menu options, volume level adjustments and more.

Explore by Touch:

This feature works with TalkBack — touch the phone’s screen and hear what is underneath your finger read out loud. You can use several simple gestures with this feature.

Voice Outputs:

You can listen to text messages and the caller’s name if they are stored in your contact list when you receive calls or texts.

Voice Recognition:

Activate various features through voice commands and reduce your need to use the keypad.

Screen Display:

You can change the device’s display settings; multiple customizations are available like increasing the text size if you have partial vision.

Learn more about accessibility features for Android devices.

Many smartphones are also compatible with third-party applications and hardware that facilitate access to your device and improve overall accessibility.

Alternative Monthly Bill Format

You can receive your monthly bill in several different formats at no extra charge, including:

  • Large font
  • Grade 2 Braille
  • A text-based version on CD

Wireless Plans and Add-ons

If you have a disability you might be eligible for a discounted Wireless plan.

We offer a monthly $20 discount on all of our in-market plans, including Rogers InfiniteTM plans, which include Data Manager and Roam Like Home.

To apply for a plan discount please send your name, account number and a copy of your membership to a disability association to our Customer Care team. You can send the information through any of the three options below:

Add-ons

Premium Voicemail-to-Text

For an extra $7 per month, get text and audio versions of your voicemail messages delivered to your device via text message.

  • Store up to 35 five-minute voicemail messages and save each one for up to 10 days.
  • Get text and audio versions of your voicemail sent to your device.
  • Scan and respond to urgent messages.
  • Choose how you wish to respond—by text or voice.
  • Listen to your voicemail without dialling in or entering a password.
  • Listen to your voicemail messages in any order you want.

Wireless Code

Learn about the CRTC Wireless Code and your rights as a Canadian wireless customer.

Service and device trial period for customers with disabilities

Customers with disabilities are eligible for an extended trial period for their Wireless service (30 days). Devices can be returned within 30 days from the date of purchase.

Ignite TV

Below, learn more about the features that make Ignite TV accessible and usable for users who are blind or have a visual impairment.

Voice Remote

Control and customize Ignite TV easily with the Voice Remote. Press and hold the Mic button and use voice commands to search for shows or movies, change the channel or volume, set recordings of live TV, enable features like closed captioning and described video and more.

Learn more about using the Voice Remote here.

Voice Guidance

This feature reads out on-screen text to help you navigate Ignite TV, including the guide and menu options, program lists and descriptions and more.

There are two ways you can turn on Voice Guidance: press and hold the Mic button on the Voice Remote and say "Voice Guidance," or press the B button twice.

Learn more about using Voice Guidance on Ignite TV here.

Accessibility menu

For all Ignite TV’s accessibility features, press and hold the Mic button on the Voice Remote and say "Accessibility." Here, you’ll find a list of all Ignite TV’s accessibility features and settings, as well as tips on how to use them. You can also reach the Accessibility menu by pressing the B or Accessibility buttons on your Voice Remote.

Described Video

Also known as Video Description, Described Video (DV) is available on both Rogers’ Ignite TV and Digital TV services. This feature narrates what’s happening in a show or movie. During pauses in dialogue, it describes the program’s non-verbal elements like facial expressions, costumes, surroundings and on-screen text.

How to turn on Described Video:

Ignite TV

  1. Press and hold the Mic button on the Voice Remote and say “Described Video” or “Turn on Described Video.”
  2. Or, while tuned to a program, press the OK button in the centre of the remote, then press the left arrow button and finally, select the D)) icon on the screen.

Digital TV

DV activation instructions for Digital TV services vary depending on your set-top box guide and region. Below, select the link that applies to you, then follow the instructions provided to turn on Described Video for the program you want to watch.

Please note that not all programs will have DV available.

Interactive Program Guide - Scientific Atlanta boxes (Ontario)

NavigatrTM Guide (Ontario)

Interactive Program Guide – (Atlantic)

You can also turn on DV indefinitely, for all programs that have DV available. Under this setting, if a program does not include DV, the regular audio for the program will be heard.

  • To do this on Digital TV, visit this page for instructions.
  • To do this on Ignite TV, press B on your Voice Remote to open the Accessibility menu, then select On under "Video Description."

How to find programs with Described Video:

You can find out if a program has Described Video available by searching your TV guide for programs marked with the D)) logo, or by checking the online DV Guide, which provides 7 days of program listings with options to sort by time and show.

If you have Ignite TV, you can also press and hold the Mic button on the Voice Remote and say "Programs with Described Video" for a listing of all available shows and movies with Described Video.

Rogers offers over 200 TV channels that contain DV plus a growing number of Video on Demand titles with DV on our Ignite TV and Digital TV services. Enable DV on a program-by-program basis using the same steps described above.

Channels with 24/7 Described Video:

AMI-audio (English): The world’s largest broadcast reading service offering local and international news, as well as presenting movies and TV shows in Described Video. Learn more about AMI-audio here.

Canal M (French): A 24-hour newspaper reading service. It also offers original programming. Learn more about Canal M here.

AMI-tv and AMI-télé: Offer a variety of described content, including movies, TV shows, specials, news and original programming. Learn more about AMI-tv here, or learn more about its French equivalent AMI- télé here.

View a full list of Described Video-enabled channels here.

Added benefits for qualifying customers

Rogers also offers the following benefits for qualifying customers:

  • One free remote with larger buttons
  • One free Digital TV set-top box to enjoy a broader selection of programming with Described Video
  • 30% off Ignite TV bundles

Contact us here for details.

Alternative bill formats

You can request to have your bill provided in one of the following alternative formats at no extra charge:

  • Large font
  • Grade 2 Braille
  • A text-based version on CD

Rogers Home Phone & Ignite Home Phone Accessibility Features

Rogers Services

We’re pleased to offer the following services to our Home Phone customers with accessibility needs:

  • Directory Assistance: No charge for up to 100 directory assistance (4-1-1) calls per month.
  • Operator Assistance: We provide free operator assistance to help complete local, long distance, sent paid (per-minute rates apply), collect, and bill-to-third-party calls. Local and long distance charges apply.

Compatibility with home emergency services

Our Rogers Home Phone and Ignite Home Phone services are compatible with the following emergency services:

  • DirectAlert
  • Mondial Lifeguard Technologies
  • ConnectCare
  • Philips Lifeline

Alternative Monthly Bill Format

You can receive your monthly bill in several different formats at no extra charge, including:

  • Large font
  • Grade 2 Braille
  • A text-based version on CD

Contact Us

The Rogers Accessibility Services Group is dedicated to addressing our customers’ individual accessibility needs. Contact us by any of these methods:

AID Hotline

Call 1 877 508-1760 or dial *243 (AID) on your Rogers mobile device

AID Hotline Hours: daily from 9 a.m. – 10 p.m. EST

TTY Message Relay Service

Call 7-1-1 and ask the TTY operator to connect the call to the AID hotline at 1 877 508-1760.