What is Spam Call Detect?

It’s a tool that monitors incoming calls in real time and notifies you of any suspected spam or fraud.

How am I notified of suspected spam or fraud calls?

When you receive a call that is suspected spam or fraud, your device’s Call Display will be updated with a “Likely Spam” or “Likely Fraud” warning. Additional information may also be displayed, such as “Political,” “Non-profit,” “Survey” or the business name.

What language are these warnings in?

The warnings are in English everywhere except in Quebec, where they are in French. This is based on area codes, not where you are located at the time of receiving the call.

Can I update my language preferences?

Unfortunately, it is not currently possible to set individual language preferences for this feature.

What do I need to use this feature?

Your phone plan must include Call Display and Name Display for nuisance call filtering to work. No apps or downloads are required.

I’m still receiving suspicious calls that are not displayed as “Likely Spam” or “Likely Fraud.” Why?

Spam Call Detect is a self-evolving analytical engine, and the accuracy will constantly improve. This service is also gradually being rolled out over the next several months, and during this time not all calls will receive the treatment.

Will there be any changes to my bill?

No, this feature is available at no cost. There will be no changes to your monthly bill.

Can I opt out of Spam Call Detect?

No, this feature is being deployed across the Rogers network and will apply automatically to all phone plans with Call Display and Name Display.

Will this feature apply to calls via third-party apps like WhatsApp, Microsoft Teams, etc.?

No, this feature will not apply to calls received via third-party apps. 

What devices support this feature?

Any device that has Call Display can support this feature.

What if I have an app that already protects against spam calls?

Any existing spam screening apps will override our Spam Call Detect feature.

Can I provide feedback if a number wasn’t flagged as spam?

Unfortunately, not at this time.

I don’t have name display, what are my options?

We’ve got some great news! As part of our rollout of Spam Call Detect in 2022, we’ll also roll out the Name Display feature to everyone as well at no cost.