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FAQs about shaw.ca moving to rogers.com

Shaw and Rogers came together in April 2023 to continue expanding connectivity, supporting local communities and bringing you the latest 5G and fibre network technology. 

To serve you better, we’ve moved the former Rogers together with Shaw website on shaw.ca to our Rogers website on rogers.com.   

I’m a Rogers Together With Shaw customer. How does this impact me?

All online resources for Rogers – such as buying products and services or accessing support content – are on one website at rogers.com.  

I’m a Rogers customer. How does this impact me?

This change won’t impact you. You can find helpful resources the same way you do today.

Are any of my apps, products or services changing?

If you're a Rogers together with Shaw customer, you may notice some naming and other visual changes, but you’ll still enjoy the same great service and experience you have today. For example, your account management app My Shaw is now called MyRogers (Shaw), but you still login with the same credentials and manage your account as you do today. 

To learn more about Rogers coming together with Shaw and how this impacts your account, view Everything you need to know about Rogers together with Shaw

 

 

Where do I go for support?

All Rogers and Rogers together with Shaw help content and support resources are available at rogers.com/support.  To find support resources on rogers.com, select Support from the top navigation bar or use the search function. You can also start a chat with our virtual assistant from anywhere on the site.   

You can also browse common discussions and get answers from other customers on the Rogers Community public forums.  At this time, you’ll need to register with a Rogers account to create posts or answer questions on Rogers Community. 

Who can I contact for help with my account?

You can find most answers by checking out our Support section on rogers.com or starting a chat with our virtual assistant. 

To speak with a live agent, visit our Contact Us page for contact information and opening hours.