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FAQs about Shaw support pages moving to Rogers

Shaw and Rogers came together in April 2023 to continue expanding connectivity, supporting local communities and bringing you the latest 5G and fibre network technology. 

To serve you better, we’re bringing all our help content to one website on rogers.com/support.  

I’m a Rogers Together With Shaw customer. How does this impact me?

All Shaw help content and resources are now available on rogers.com/support.  

To get started, select Support from the navigation bar or use the search function. You can also start a chat with our virtual assistant from anywhere on the site.  

I’m a Rogers customer. How does this impact me?

This change won’t impact you. You can find helpful resources the same way you do today.

Are any of my apps, products or services changing?

You may notice some naming and other visual changes, but you’ll still enjoy the same great service and experience you have today. If there are any changes, we’ll communicate them to you.  

To learn more about Rogers coming together with Shaw and how this impacts your account, see Everything you need to know about Rogers and Shaw.

Can I access Rogers Community forums for additional support?

Yes, anyone can access and read posts on the Rogers Community public forum. You can browse common discussions and get answers from our community of customers.   

Check out our dedicated Rogers Together With Shaw section for more helpful tips! 

At this time, you’ll need to register with a Rogers account to create posts or answer questions.

 

Who can I contact for help with my account?

You can find most answers by checking out our Support section on rogers.com or starting a chat with our virtual assistant. 

To speak with a live agent, visit our Contact Us page for contact information and opening hours. 

For Shaw services, visit shaw.ca. 

For Rogers services, visit rogers.com.