What is a Transfer of Responsibility

A Transfer of Responsibility is the process used to change the ownership of one or more wireless numbers for an existing or new customer.

  • An administrative fee may apply.

You must meet the following criteria before proceeding with a Transfer of Responsibility:

  • The account must be in good standing with no past due balances.
  • The account holder must authorize this request by contacting Customer Care. It's recommended to have the new customer (taking over the line) available.
  • The new customer will be informed of the credit check requirement and the price plan tenure, terms and conditions will also be explained.

What will happen after I perform a Transfer of Responsibility?

  • The new customer will assume full responsibility for the account. (Note: You are still responsible for all monthly charges and usage up until the day the transfer is completed.)
  • The security deposit you paid for the wireless number, if applicable, will be refunded to your account once the transfer is completed.
  • The Destination account (Customer taking over your line) will be invoiced for services effective the date of transfer.
    • Prorated charges and minutes
  • Voicemail will be reset
  • Any current services on the line will be removed.

When a Transfer of Responsibility is not permitted?

  • Within the first 60 days following activation
    • Account must show one payment post activation.
  • If a hardware upgrade has been completed in the last 60 days.
  • If invoice containing equipment charge has not been paid in full.

Information for customer taking over the device:

  • Credit Check will be required before taking responsibility for the device.
  • Total responsibility for the Wireless Number will be transferred.

Transfer of responsibility authorization lasts for 30 days. (You have 30 days to call Rogers and complete the Transfer of Responsibility).