How to Pair the Visonic Door/Window Sensor Using the Smart Home Monitoring App

This article is for customers without a Touchpad. Have a Touchpad? Visit this page for your pairing instructions.

Follow these steps to pair your window or door sensor to your smart home network. We recommend pairing your sensor before affixing it to your door or window.

  1. Log in to the Smart Home Monitoring app using your MyRogers username and password. (Can’t remember your login info? Visit this page to retrieve your username or password.)
  2. On the Overview screen, tap More , then Manage Devices.
  3. Tap Add Devices, then Door/Window Sensors .
  4. Prepare your Door/Window Sensor for pairing by following the simple instructions on your screen. Tap Continue as you complete each step. For more detailed instructions, you can tap More Info 
  5. Once the Door/Window Sensor is powered on and detected by the Smart Hub, Pairing.. will appear next to the sensor icon. Once pairing is complete, a blue checkmark will appear to the right. This may take 1 to 3..
  6. Tap Continue to complete pairing. You are now ready to physically install and name your sensor. Tap Done once completed.