Home Phone - How It Works & Other Questions

• Rogers Home Phone uses Rogers cable lines to deliver your phone service. Simply put, instead of getting your phone service over the
  telephone company’s wires, you’ll get it through Rogers cable lines.
• Rogers Home Phone uses the same physical cable as your other services. However, the data and services will be routed through a dedicated, monitored network. You don’t have to have TV or Internet service with Rogers in order to have Rogers Home Phone.
• If you do have other Rogers services, we want to assure you that our Network Engineering Team carefully plans each maintenance event to ensure that activity to upgrade and improve one service does not impact other services. For example, when maintenance is performed on the Rogers Digital Cable network, it rarely impacts the Rogers Hi-Speed Internet service.

• Your Rogers Home Phone terminal has a battery back-up that allows you to use your telephone service while the power is out. Provided that the
  battery in your Rogers Home Phone terminal is correctly installed and fully charged, you will be able to make and receive calls for up to 5 hours.
• Rogers may need to replace the battery in your Home Phone terminal over time. If your battery needs to be replaced, Rogers can arrange to have
  it changed at no additional cost to you.
• Note: Cordless phones cannot work in the event of a power outage. We recommend that you keep at least one corded phone in your home
  in case of a power outage.

Yes. Rogers Home Phone works with the majority of home alarm systems such as ADT, Alarmforce, Chubb and many more. The Rogers Home Phone service is easily incorporated into an existing home alarm system because it uses a dedicated, private cable network, not Voice over Internet Protocol (VoIP) or the Internet, to transmit information to the alarm company. Your alarm company does not need to make any adjustments or upgrades to work with your new Rogers Home Phone service.
Note: If your phone number has changed, you should provide the new number to your alarm company immediately so that they can update your account with accurate contact information.

If you want to temporarily disconnect all your telephone services and suspend your billing while retaining your telephone number, you can subscribe to the Seasonal Suspension service by contacting us and requesting Rogers Home Phone Account Changes.

Yes. This feature can be activated/deactivated by dialing *49.

All outgoing lines in your area may be in use, preventing you from placing a call. These situations do not last long. Please try to place your call later. We apologize for the inconvenience.

To have your phone number changed, please contact us.