Events are missing from my recorded video

Video clips are saved when your Ignite Camera or doorbell detects motion (an “event”). A missing event or break in recorded video is likely caused by one of the following:

  • Power loss.
  • Internet outage.
  • Internet upload speed doesn't meet the minimum 2 Mbps requirement. 
  • The camera area setting is enabled, and the event occurred outside the customized motion detection area.

If poor connectivity seems to be the cause and you can move your Ignite Camera, try plugging the camera in closer to your Ignite WiFi Gateway modem. If your doorbell camera is the cause, contact us and an agent will be happy to assist.

If your device uses a power adapter, you can also try to reposition it closer to the modem. You can also extend WiFi range with Ignite WiFi Pods.

If none of these seem to be the cause, try restarting the Ignite Camera or doorbell.