Easy Setup Guide – Ignite WiFi Gateway Modem (Gen 2)

If you are a Shaw customer, you’ll need to visit the Shaw website for support with Rogers Ignite services.

Follow these easy steps to install your Ignite WiFiTM Gateway modem (Gen 2).

What's Included?

Ethernet Cable
Ethernet Cable
Coax Cable
Coax Cable
Ignite WiFiTM Gateway modem (Gen 2)
Ignite WiFiTM Gateway modem (Gen 2)
Power Cable/Adaptor
Power Cable/Adaptor
Coax Connector (optional)
Coax Connector (optional)
Terminating Cap
Terminating Cap

Optional. Available from retail stores upon request.

How to Set Up Your Ignite WiFi Gateway Modem using the Ignite HomeConnect App

Note: Video only available in English at this time.

Choosing the best place for your modem

Here are some tips for finding the best place for your Gateway modem:

  • DO place your Gateway in the most central location in your home where you have a cable outlet.

  • DO make sure your Gateway is raised on a shelf or table.

  • DON’T place your Gateway on its side, stacked on top of other electronics or close to electrical panels/power bars – this can cause signal interference.

  • DON’T place your Gateway inside cabinets or behind furniture – this can cause overheating.

  • DON’T place your Gateway next to speakers or wireless electronics/appliances, or materials like metal, concrete, mirrored surfaces or glass – these can absorb or reflect the WiFi signal.

Learn more or watch a short video about where to put your modem.

Choosing the best place for your modem

Connecting your Gateway and home WiFi

  1. Make sure you’re registered for MyRogers. This is required in order to start your self-install.
    Haven’t registered yet? you can do so here.
    Registered but forgot your username or password? Reset your credentials here.

  2. Download the Ignite HomeConnectTM App from the Google Play or App Store and sign in using your MyRogers username and password.

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  3. If the Get Started screen does not appear right away, select the Account icon at the top left of the app screen, then under Devices select Activate Ignite WiFi Gateway.



  4. Wait about 5 minutes for the setup to finish. Within 5 minutes, the light on your Gateway should flash and turn orange, then green, then turn either solid or blinking white.

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    If the light doesn’t turn white after 5 minutes, try another cable outlet in your home, keeping in mind the Gateway placement tips to maximize WiFi coverage.

    If the light flashes orange/green (alternating), a software update has been automatically initiated, which can take up to 20 minutes.

  5. To finish setting up, connect all your devices to your new network, then use the Ignite HomeConnect app to test your speed and personalize your WiFi controls. Don’t forget to turn on Advanced Security for intelligent cyberthreat protection.

  6. To optimize your connection, consider using the provided terminating caps on all unused wall outlets in your home. This prevents signal degradation and interference.



Important: Ordered Ignite Home Phone with your service? As soon as your Gateway is connected, your old Home Phone service will automatically disconnect, and you can connect your phone to the back of your Gateway instead of a wall jack.

Connecting devices via Ethernet

If preferred, you can connect devices like gaming consoles directly to your Gateway via the provided Ethernet cable.

  1. Connect one end of the Ethernet cable to the Ethernet port on your device.

  2. Connect the other end of the Ethernet cable to the Ethernet port on the back of your Gateway.

  3. That’s it!

For more information, visit www.rogers.com/internet-support.

Connecting devices via Ethernet

Steps to test your WiFi connections using Ignite HomeConnect App

  1. Open Ignite HomeConnect App and sign in with your MyRogers username and password.
  2. Select Connect from the Overview menu.
  3. Select Run a Test* to test your WiFi connection to all devices. To test a single device, tap your WiFi network name and then select Internet Health and the device you want to test. 
  4. After the test, a coloured circle will show the connection's current performance. 
    • Green: strong connection
    • Yellow: fair connection
    • Red: weak connection
    • Grey: device is offline or asleep
  5. Select a device to view test results for typical online activities.
    • The activities differ based on the type of device (e.g.: results for a smartphone will include HD video streaming as an activity but a smart thermostat would not).
    • A device could show green dots for all supported activities. However, results could also differ by activity type.
  6. Select Help Me Improve or Still having issues for helpful tips to make sure your WiFi is performing at its best.
  7. Select Test again to find out if your WiFi connection has improved.

*If you don’t see this option, scroll down and under More, select Troubleshoot Device, then follow the instructions to view your test results.