Easy Setup Guide – Rogers Xfinity Gateway Modem (Gen 3)

Before connecting your gateway, download the Rogers Xfinity or Rogers Xfinity (Shaw) app and sign in using your MyRogers or MyRogers (Shaw) username and password. If the Get Started screen doesn’t show up, select the Account tab then Activate Rogers Xfinity Gateway.

• If you’re a MyRogers customer, download the Rogers Xfinity app:

• If you’re a MyRogers (Shaw) customer, download the Rogers Xfinity (Shaw) app:

1. Connect your gateway as shown on-screen using the coax cable, and power adapter provided. Avoid using electrical outlets controlled by a dimmer or wall switch.

2. Wait about 5 minutes for the setup to finish. Within 5 minutes, the light on your gateway should flash and turn orange, then green, then turn either solid or blinking white.

• • If the light doesn’t turn white after 5 minutes, try another cable outlet in your home, keeping in mind the gateway placement tips to maximize WiFi coverage.
  • If the light flashes orange/green (alternating), a software update has been automatically initiated, which can take up to 20 minutes.

Ordered Rogers Voice with your service? As soon as your gateway is connected, your old Home Phone service will automatically disconnect, and you can connect your phone to the back of your gateway instead of a wall jack.

You’ve successfully set up your Rogers Xfinity Gateway Modem (Gen 3).

1. Scan the QR code on the bottom of your gateway or manually enter the 12-character Device MAC address shown near the QR code. 
2. When prompted, connect the gateway to your internet source. This can be either an Ethernet port on a wall, or an Optical Network Terminal (ONT) provided by Rogers.
   • Make sure you connect other end of the Ethernet cord to port 4 on the back of your gateway.
3. Next, connect the power adapter to your gateway, then plug it into a power outlet. Don’t plug your gateway into power bars, extension cords, or outlets with dimmers or wall switches.

• • Option 1: Gateway to Ethernet wall outlet or cable

• • Option 2: Gateway to Optical Network Terminal

• • Warning: Don’t unplug the fibre optic cable connected to the ONT.

4. Now, wait for a solid blinking white light. This can take between 5 to 20 minutes. The light on your gateway should flash and turn orange, then green, then turn either solid or blinking white.
   • When the light flashes orange and green back and forth, your gateway is performing a software update. This can take up to 20 minutes.
   • If the light doesn’t turn white, make sure your power adapter and Ethernet cable are plugged in securely or plug your gateway into another power outlet.
   • When the light turns solid or starts blinking white, you’ve successfully paired your gateway to your app. 
   • To learn more about your router’s LED lights, visit Explore your Rogers Xfinity Gateway (Gen 3) (iOS) or Explore your Rogers Xfinity Gateway (Gen 3) (Android).
5. Next, choose a WiFi network name and a password you’ll remember. The app will finish setting up your network. This can take up to 10 minutes.
   • Don’t leave the app or unplug your gateway during this time, or you might need to start over. 

You’ve successfully set up your Rogers Xfinity Gateway Modem (Gen 3). 

Now that you’ve set up your Rogers Xfinity Gateway Modem (Gen 3), you can connect your devices using an Ethernet cable. To connect devices like gaming consoles: 

1. Connect one end of the Ethernet cable to the Ethernet port on your device.
2. Connect the other end of the Ethernet cable to the Ethernet port on the back of your gateway.

To make sure you don’t lose internet connection, don’t disconnect the Ethernet cable from port 4 in the back of your gateway.

• Testing the speed of your gateway (iOS) >
• Testing the speed of your gateway (Android) >
• Edit your WiFi settings (iOS) >
• Edit your WiFi settings (Android) >
• Advanced Security >
• How to manage your Rogers Internet >
• Troubleshooting: WiFi network name not showing up >
• How to improve your WiFi and internet connection >