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How to connect your device to a home or public WiFi

Now that your Rogers Internet is set up, here's how to connect your devices to WiFi.

Connecting to your home WiFi network

A private WiFi network (like your home network) is password-protected and more secure. Follow these steps to get connected:

  • Turn on WiFi on your device and open the list of available networks.
    • You’ll usually find this in your device’s Settings, under Connections or Network.
    • Not sure where to look? Check your device's manual or the manufacturer
  • Select your WiFi network name from the list.
    • If you have a newer Rogers modem, you’ll see just one network name for your home WiFi network. It uses band steering to automatically connect you to the best signal (2.4 GHz, 5 GHz or 6 GHz).
    • If you see multiple options (like “Smith Family WiFi” and “Smith Family WiFi – 5G”), choose the 5G option for faster speeds.
  • Select Connect and enter your WiFi password (also called the Network Security Key).
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Your home WiFi isn’t listed among the available WiFi networks

If you’re using a Rogers Xfinity Gateway (Gen 2 or higher) and your Windows device doesn’t detect your WiFi:

Update your wireless adapter drivers:

  • Connect to the internet using an Ethernet cable or another WiFi network.
  • Visit Intel’s driver update tool.
  • Follow the prompts to install the latest drivers.
    • Note: You’ll need admin access. If it’s a work device, contact your IT team.
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Renaming your connected devices

Want to personalize your network? You can rename devices connected to your home WiFi network:

Not sure which modem you have? Check under Internet in your MyRogers account.

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Connecting a device to a public WiFi network

Public WiFi (like in malls, airports or cafes) is usually open and doesn’t require a password. Here’s how to connect:

  • Open Settings on your device.
  • Select the WiFi or Wireless Settings.
  • Look for networks without a padlock icon.
  • Select the open network you want to join.
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Tips for safer browsing on public networks

Public networks are convenient but not always secure. To help protect your data:

  • Use a virtual private network (VPN)
  • Avoid entering personal or financial info
  • Stick to websites with https
  • Turn off file sharing
  • Enable two-factor authentication where possible
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