Using Ignite WiFi Pods

Recently added Ignite WiFi Pods to your internet package? Here’s how to install your pods, plus tips on how to use them. So you can start enjoying an even stronger, faster connection in hard-to-reach places in and around your home.

How do I set up my Ignite Internet and pods?

To install and use Ignite WiFi Pods, you’ll need an Ignite WiFi Gateway modem included with our new Ignite InternetTM packages and bundles. Then follow the steps below.

Not sure if you have the Ignite WiFi Gateway modem? Check under “Internet”’ on your MyRogers account.

If you need help at anytime, you can chat with Anna, our virtual assistant.

  1. To begin your self-install, make sure you’re registered for MyRogers. 
  2. Haven’t registered yet? Register now for MyRogers.
  3. Registered but forgot your username or password? Reset your credentials for MyRogers.
  4. Download the Ignite WiFi Hub app to your phone from Google Play or App Store . (select the link to be redirected.) Keep in mind, you’ll need a Bluetooth-enabled phone with a compatible operating system to install your pods.
  5. Install your Ignite WiFi Gateway modem first. You can view the Self-Install Guide for Gateway modem here.
  6. Once your gateway is online, you can install your Ignite WiFi Pods by following the the Easy Setup Guide or Pods.
  7. After installation is complete, allow 48 to 72 hours for your pods to optimize. You may not notice an immediate improvement in your WiFi until your pods have completed this process.

Will my WiFi improve as soon as I install my pod?

Once installed, your pod will automatically test and adjust WiFi settings to reflect your home’s layout and internet usage. It may take 48 to 72 hours for this initial optimization process to be completed.

Can I use different pod models together?

Different pod models (Gen 1 and Gen 2) aren't compatible with each other. To remove a pod, follow these steps:

  1. Open the Ignite WiFi Hub app and sign in using your MyRogers username and password.
  2. Select the Connect tab.
  3. Select See Network under your WiFi network name.
  4. Select the pod you'd like to remove.
  5. Select the pencil icon.
  6. Select Remove Pod.
  7. Select Remove Pod once more on the “Are you Sure?” screen.
  8. It will take a moment to remove the pod, then select Close when the pod has been removed.

Where can pods be installed?

Keep the following in mind when installing your pod(s):

  • Pods are designed for indoor use only.
  • Pods should be placed halfway between your gateway modem and the WiFi problem area. If placed directly in a problem area, the pod won’t be able to connect wirelessly to the gateway modem.
  • Avoid areas with moisture such as directly next to a window or door (where the pod might be exposed to rain or condensation), near a bathtub, sink or washing machine.
  • Don’t place your pod inside or behind cabinets and furniture. Also, avoid sources of signal interference including other pods, speakers, mirrored surfaces, as well as appliances and other metal items.
  • Avoid placing your pod close to heat sources such as a radiator, fireplace, heater or stove.
  • Pods shouldn't be plugged into extension cords or wall outlets connected to a switch which can be accidentally turned off.

What speed can I expect when connected to a pod?

While the total speed to your home for all your connected devices is delivered through the modem and any pods all working together, first generation Ignite WiFi Pods support download speeds of up to 200 Mbps per pod in those hard-to-reach places. The second-generation model supports download speeds of up to 600 Mbps per pod. Regardless of which model you use, each pod can support a wide range of online activities for the devices connected to the pod.

For example, 25 Mbps per device is the standard recommended speed for smooth and reliable 4K video streaming. Video streaming at lower resolution quality and other activities such as surfing, or emails will require much less speed per device.

Keep in mind, factors such as building materials in your home and the capabilities of your device--plus the placement of your Ignite WiFi Gateway modem and pods--also affect WiFi speed and performance.

How do I connect a device to my Ignite WiFi Pod?

Simply connect your device to your home WiFi network and you’ll automatically be routed through the best WiFi access points based on real-time conditions. Depending on where other devices are connected in your home and sources of signal interference, the best connection at the time may not be the closest pod, but may be directly to your Ignite WiFi Gateway itself.

How do I know if my pod is working?

To check if your pods are working, sign in to the Ignite WiFi Hub app using your MyRogers username and password and follow these steps:

  1. Select the Connect tab.
  2. Select See Network under your WiFi network name.
  3. Look for green status that indicates if your Ignite WiFi Pods are online.
  4. If a pod is offline, select “Help Me Fix It.
  5. Identify the pod to fix and select Troubleshoot to follow the steps shown.

How do I rename my Ignite WiFi Pod?

  1. Open the Ignite WiFi Hub app and sign in using your MyRogers username and password.
  2. Select the Connect tab.
  3. Select See Network under your WiFi network name.
  4. Select the pod that you'd like to rename.
  5. Select Edit, then Pod Name.
  6. Enter the new name, then select Apply Changes.