Restarting or Resetting your Ignite WiFiTM Gateway is a simple way to resolve various technical difficulties. There are a few ways you can do this.
How to Restart or Reset the Ignite WiFi Gateway Modem
Restart the modem Using the Ignite HomeConnect app
If you can’t reach the power cord for your modem, you can quickly reboot it using the Ignite HomeConnectTM. Try this first
- Open the Ignite HomeConnect app and sign in with your MyRogers username and password.
- Select Overview.
- Select Restart at the bottom-right.
- Select Restart again.
Reset the modem using the reset button
As a last resort or if you forgot your admin password, you may need to return the modem back to its Factory Settings. You will need to set it up again after doing this.
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Reset the modem using the modem admin page
If you know your modem Admin password, you can complete a restart or factory reset from any connected device with a browser. To do this:
- While connected to your WiFi network, open an internet browser on your computer or device.
- Enter https://10.0.0.1 and hit Enter.
- Your browser may give you a warning about the SSL certificate. To bypass the message:
- Chrome: Click Advanced and then Proceed to 10.0.0.1 (unsafe)
- Edge: Click Advanced then Proceed to 10.0.0.1 (unsafe)
- Firefox: Click Advanced then Accept the Risk and Continue
- Safari: Click Show details and then visit this website.
- Your browser may give you a warning about the SSL certificate. To bypass the message:
- Sign in with the following credentials:
- Username: Admin
- Password: The default is “password” but you will have been asked to change it on your first sign-in.
- Select Troubleshooting.
- Select Reset/Restore Gateway.
- Select one of the following reset options:
- Reset – Restarts the modem
- Reset WiFi Module – Restarts the WiFi module only
- Reset WiFi Router – Restarts WiFi and router modules
- Restore WiFi Settings – Activates your gateway default settings for WiFi only (only your WiFi settings will be lost)
- Restore Factory Settings – Activates your gateway default settings (all your previous settings will be lost)