How to Restart or Reset the Ignite WiFi Gateway Modem

If you are a Shaw customer, you’ll need to visit the Shaw website for support with Rogers Ignite services.

Restarting or Resetting your Ignite WiFiTM Gateway is a simple way to resolve various technical difficulties. There are a few ways you can do this.

Restart the modem Using the Ignite HomeConnect app

If you can’t reach the power cord for your modem, you can quickly reboot it using the Ignite HomeConnectTM. Try this first

  1. Open the Ignite HomeConnect app and sign in with your MyRogers username and password.
  2. Select Overview.
  3. Select Restart at the bottom-right.
  4. Select Restart again.

Reset the modem using the reset button

As a last resort or if you forgot your admin password, you may need to return the modem back to its Factory Settings. You will need to set it up again after doing this.

support-internet-xb6-modem
Ignite WiFi Gateway Modem-XB6
  1. Locate the Reset button on the back of your modem. It’s located under the coaxial cable connection.
  2. Using a pointy object, press and hold the Reset button until the light on the modem changes back to green.
support-modemXB7
Ignite WiFi Gateway Modem (Gen2) - XB7
  1. Locate the WPS button on the back of your modem. It’s located above the telephone ports.
  2. Press and hold this button for at least 30 seconds and then release.
  3. Upon releasing the button, the light on the top will flash green quickly to indicate you have successfully started the reset process. The modem will then reboot.
support-lob-XB8 original size modem-rogers
Ignite WiFi Gateway Modem (Gen3) - XB8
  1. Locate the WPS button on the back of your modem. It’s located above the telephone ports.
  2. Press and hold this button for at least 30 seconds and then release.
  3. Upon releasing the button, the light on the top will flash green quickly to indicate you have successfully started the reset process. The modem will then reboot.
 

Reset the modem using the modem admin page

If you know your modem Admin password, you can complete a restart or factory reset from any connected device with a browser. To do this:

  1. While connected to your WiFi network, open an internet browser on your computer or device.
  2. Enter https://10.0.0.1 and hit Enter.
    • Your browser may give you a warning about the SSL certificate. To bypass the message:
      • Chrome: Click Advanced and then Proceed to 10.0.0.1 (unsafe)
      • Edge: Click Advanced then Proceed to 10.0.0.1 (unsafe)
      • Firefox: Click Advanced then Accept the Risk and Continue
      • Safari: Click Show details and then visit this website.
  3. Sign in with the following credentials:
    • Username: Admin
    • Password: The default is “password” but you will have been asked to change it on your first sign-in.
  4. Select Troubleshooting.
  5. Select Reset/Restore Gateway.
  6. Select one of the following reset options:
    • Reset – Restarts the modem
    • Reset WiFi Module – Restarts the WiFi module only
    • Reset WiFi Router – Restarts WiFi and router modules
    • Restore WiFi Settings – Activates your gateway default settings for WiFi only (only your WiFi settings will be lost)
    • Restore Factory Settings – Activates your gateway default settings (all your previous settings will be lost)

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