How to test your WiFi connections using Ignite HomeConnect

With Ignite InternetTM, you can enjoy strong, secure, and dependable WiFi throughout your home backed by our Ignite WiFi Satisfaction Guarantee. Use Ignite HomeConnectTM if you're experiencing an issue or simply want to optimize your WiFi connection.

Ignite HomeConnect is included exclusively with Ignite Internet packages and bundles featuring the Ignite WiFi Gateway modem. Not sure if this is your modem? Check under “Internet” on your MyRogers account.

Steps to test your WiFi connections using Ignite HomeConnect App

  1. Sign in to the Ignite HomeConnect app using our MyRogers username and password.
  2. Select WiFi, then Troubleshoot.
  3. Select Test your whole home network to test your WiFi connection to all devices. To test a single device, select WiFi, select the device you want to test, then select Troubleshoot device. You’ll get colour coordinated results that show your connection’s current performance:
    • Green: strong connection
    • Yellow: fair connection
    • Red: weak connection
    • Grey: device is offline or asleep
  4. Select a device to view test results for typical online activities related to it. Your results will differ depending on the type of device you’re using (e.g. results for a smartphone will include HD video streaming as an activity but a smart thermostat would not)
    • A device could show green dots for all supported activities. However, results could also differ by activity type.

Select Still having issues for helpful tips to make sure your WiFi is performing at its best.