How to test your WiFi connections using Ignite HomeConnect

With Ignite InternetTM, you can enjoy strong, secure, and dependable WiFi throughout your home backed by our Ignite WiFi Satisfaction Guarantee. Use Ignite HomeConnectTM if you're experiencing an issue or simply want to optimize your WiFi connection.

Ignite HomeConnect is included exclusively with Ignite Internet packages and bundles featuring the Ignite WiFi Gateway modem. Not sure if this is your modem? Check under “Internet” on your MyRogers account.

Follow these steps:

  1. Open Ignite HomeConnect and sign in with your MyRogers username and password.
  2. Select Connect from the Overview menu.
  3. Select Run a Test* to test your WiFi connection to all devices. To test a single device, tap your WiFi network name and then select Internet Health and the device you want to test. 
  4. After the test, a coloured circle will show the connection's current performance. 
    • Green: strong connection
    • Yellow: fair connection
    • Red: weak connection
    • Grey: device is offline or asleep
  5. Select a device to view test results for typical online activities.
    • The activities differ based on the type of device (e.g.: results for a smartphone will include HD video streaming as an activity but a smart thermostat would not).
    • A device could show green dots for all supported activities. However, results could also differ by activity type.
  6. Select Help Me Improve or Still having issues for helpful tips to make sure your WiFi is performing at its best.
  7. Select Test again to find out if your WiFi connection has improved.

*If you don’t see this option, scroll down and under More, select Troubleshoot Device, then follow the instructions to view your test results.