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How to reconnect your Rogers Xfinity set-top box’s internet to your WiFi

  1. Check your internet connection: Make sure your Rogers Xfinity or Rogers 5G Home Internet is working. If it’s not, try troubleshooting your Gateway. 

  1. Unpause your set-top box (Rogers Xfinity Internet only): If you’ve paused the profile for your set-top box in the Rogers Xfinity app, it won’t connect. Unpause your profile. 

  1. Restart your set-top box: Unplug the power cord, wait 10 seconds, then plug it back in. 

  1. Check your WiFi signal: If you see an error code on your TV such as “Error Code: RDK-03117” and it clears, it’s likely a signal issue. If you’re setting up the box in a room far from your Gateway, the signal might be weak. Try moving the box closer to your modem.  

  1. Check your WiFi Boost Pods (Rogers Xfinity Internet only): If you use Rogers Xfinity WiFi Boost Pods, open the app to make sure they aren’t unplugged or disconnected. 

If the steps above don’t work, contact Technical Support for support.

What your TV might show when your Internet and WiFi connection is lost and what else you can do to reconnect