FAQs about the Ignite WiFi Satisfaction Guarantee

Here’s everything you need to know about our commitment to delivering our most powerful home WiFi coverage to help ensure our Rogers Ignite customers are always connected. From your first setup to ongoing proactive support, we’ll ensure you’re satisfied with your WiFi.

Powerful WiFi in every corner

Here’s how we help ensure powerful WiFi in the homes of our Ignite InternetTM and bundle customers:

Easy installation: The Ignite HomeConnectTM app provides easy instructions to set up your modem and WiFi network successfully, maximize your coverage and test your connection to achieve powerful WiFi.

Ignite WiFi Gateway modems: Our strongest modems yet provide thorough coverage throughout your home, especially when placed in a central location.

WiFi extending pods: If you experience WiFi issues in certain areas of your home, contact us for help. You can connect to our virtual assistant through the chat icon on the Ignite HomeConnect app. You can also contact our Technical Support team through our Contact Us page. An agent will assess your home to help optimize your modem placement and, if needed, determine if pods may help enhance WiFi coverage. To learn more about Ignite WiFi Pods, check out this helpful article.

Ongoing, 24/7 support

If you experience an issue with your Ignite WiFi network or simply want to optimize your connection: test your WiFi or Ethernet connections using the Ignite HomeConnect app.

For more advanced technical support, open the app and select the chat icon at the top corner of the screen.

Visit our Rogers Ignite services page to find helpful self-serve articles.

For additional help, contact us. Our specialists can provide remote video assistance.

Ignite HomeConnect

The Ignite HomeConnect app is included exclusively with Ignite Internet packages and bundles featuring the Ignite WiFi Gateway modem. It’s the ultimate tool to personalize, help protect and manage your home WiFi network.

Here are some examples of how you can use Ignite HomeConnect to make the most of your home WiFi:

  • Create custom WiFi profiles for everyone in the household, including all their connected devices.
  • Easily set WiFi schedules and alerts.
  • Turn on the Advanced Security feature to help prevent access to unsafe content for added peace of mind.
  • See at a glance which devices are currently connected to your home network.
  • Access troubleshooting tips right from your phone with just a few taps.
  • Test the WiFi connection for your devices whenever you choose to help ensure strong WiFi performance.

Learn more about Ignite HomeConnect here.

24/7 proactive monitoring

Behind the scenes, our Network and Technical Support teams actively monitor the Rogers network to stay ahead of issues and help keep you connected. Plus, we invest in ongoing enhancements to continue delivering dependable home WiFi.