What are some of its features?

Here are some of the things you can do with the Rogers Member Centre:

Where can I find it, and how do I sign in?

Go to rogersmembercentre.com. To get started, enter your Rogers Yahoo! email address and password, then select Next.

Can I check my email in the Member Centre?

No, but once you’ve signed in to the Member Centre, select Mail in the top-right corner to access your email.

Can I use the Member Centre to create my primary Rogers Yahoo! email address?

Nope. To create your primary Rogers Yahoo! email address, go to www.rogers.com/begin.

You can find instructions here.

Once you’ve created your primary Rogers email address you can use the Member Centre for various account management activities: editing your account information, creating secondary accounts and generating secure App Passwords for older email clients.

What are App Passwords?

The Rogers Member Centre let’s you generate App Passwords — application-specific passwords that are a secure way for older mail clients to check email, and are required by some applications.

App Passwords ARE needed for these common email clients that use POP or IMAP:

  • MS Outlook 2013/2010/2007/etc.
  • MS Outlook Express
  • Windows Live Mail
  • Mac Mail (pre-OS X El Capitan)
  • Mozilla Thunderbird
  • Older non-supported email clients (e.g. Eudora)

App Passwords are NOT needed for newer OAuth-compatible* email clients, such as:

  • iOS native email client on version 9.x and above.
  • Gmail client on Lollipop and newer Android devices.
  • Mac OS X mail client on Mac OS X El Capitan and above.
  • Outlook Mobile.

OAuth is an open standard for letting internet users authorize websites or applications to access their information without giving them the passwords.

My email client requires an App Password. How do I generate one in the Member Centre?

  1. Go to the sign in page.
  2. Enter the Rogers Yahoo! email address and password for the account you’d like to create an App Password for, then select Next.
  3. Mobile: Select support-mobile-menu-icon in the top-left corner, then Account Information.
    Desktop: Select Account Information in the top-right of your browser window.
  4. Select Authorized Applications.
  5. In the Name your password field, label your App Password with the name of the mail client it’s for, then select Generate.
  6. Write down the randomly generated app password or copy it to your clipboard.
  7. Enter the password, where indicated, in your email client. When you’re finished, select Done.
  8. If you have another email client that needs an App Password, select Add Another. Or select support-internet-webmail-delete-icon-rogers to delete an entry.

Troubleshooting

I’m having trouble logging in to the Member Centre. Any suggestions?

Did you enter your email address correctly?

  • In the Rogers Email field, be sure to enter your full @rogers.com or @nl.rogers.com email address, all in lowercase. For example, rogerscustomerx@rogers.com.

Forgot your password?

  • Follow the Forgot Password? link on the Rogers Member Centre sign in page to reset your password.

Still having issues? Try clearing your browser’s cache and cookies. If that does not resolve the issue, contact Internet Technical Support if you are using Rogers Home Internet or Wireless Technical Support if you are using Rogers Mobile Internet for further assistance.