Troubleshoot issues with the Ignite HomeConnect app

If you are a Shaw customer, you’ll need to visit the Shaw website for support with Rogers Ignite services.

Having trouble with Ignite HomeConnect_TM? These troubleshooting methods should solve most common issues. Note that the steps may vary slightly by device.

Notes:

How you complete the following steps will vary by device. Reach out to the manufacturer or their support website for assistance if necessary.
If you’re an Android user, make sure at least 10% of your storage is free or else you may experience issues with your device, including issues with the Ignite HomeConnect app.

Step 1: Restarting your device

This gives your device a fresh start and clears any issues that may have been caused by memory conflicts within the device.

Step 2: Check for OS updates

Always update your device to the latest available OS to ensure you have the latest upgrades available.

Step 3: Make sure your device meets the requirements

Check this page to make sure your device meets the Minimum System Requirements to support the app.

Step 4: Check for app updates

We regularly update the Ignite HomeConnect app, so check your app store to ensure you have the latest version downloaded.

Step 5: Force-stop the app

Quitting and reopening the app can be a quick and easy way to solve issues.

If you’re an Android user, you can follow this up by clearing the app’s cache and data:

Start by only clearing the app’s cache to clear any temporary data that may be causing the app to misbehave.
If that doesn’t work, clear the app’s data to clear all information stored on the device related to the app. Note, this will require you to sign into the app again.