If you are a Shaw customer, you’ll need to visit the Shaw website for support with Rogers Ignite services.
Having trouble with Ignite HomeConnectTM? These troubleshooting methods should solve most common issues. Note that the steps may vary slightly by device.
- How you complete the following steps will vary by device. Reach out to the manufacturer or their support website for assistance if necessary.
- If you’re an Android user, make sure at least 10% of your storage is free or else you may experience issues with your device, including issues with the Ignite HomeConnect app.