Wireless Home Internet Billing FAQ

The easiest way to pay your bill is by setting up pre-authorized debit payments directly from your bank account on the 8th of the month or the next business day. Find the form to set that up on the bottom of your invoice.

Other options for paying your bill:

• Take your invoice directly to the bank to pay it
• Pay it through online banking. When selecting the payee name ensure you select: Rogers 9 digit or Rogers (9 digit Account Number).
  • Your account number is actually 10 digits and is noted in 3 places on your invoice top right, bottom half of first page and the top right of the second page. When entering your account number enter all 10 digits.

Billing runs from the 1st of the month to the end of the month.

No unfortunately at this time we do not accept credit card payment.

No unfortunately at this time this account can only be paid at your financial institution or via preauthorized debit.

On your bill there are 5 main sections

Page 1:

Account summary – Any previous balances and payments received.

This Bill – Current month charges. (A breakdown of the current charges are found on page 2)

Page 2:

Internet – This shows the current months charges and any changes made since the last invoice as well as any promotions.

Adjustments – This will show you any additional promotions or adjustments

Rogers Pre-authorized Debit Agreement – Fill out the information in this section to sign up for preauthorized debit so you will never have to worry about a payment again.

Discounts will show on page 2 of your monthly invoice. They will show under current charges and/or adjustments.

You can register for online billing at www.rogers.com/mbaportal. You will receive a temporary system generated password that will expire in 24 hours. You are encouraged to change this password upon your first log in.

Once registered you can log in and see your account summary on the left-hand side and you can view your bill there. You cannot complete any transactions on this portal, it is only used to view your invoice or usage on your account.

You can simply follow the steps online by going to www.rogers.com/mbaportal and clicking “forgot your password?” under the login button.