Audio and video issues can be caused by a poor WiFi connection to your Ignite Entertainment box. For best WiFi results throughout your home, make sure your modem is:
- Upright (i.e. with the angled top side pointing towards the ceiling)
- In open, plain sight
- In a well-ventilated location to prevent overheating (i.e., on a hard surface above floor level)
- As far away as possible from barriers that would block or degrade WiFi signal --at least a foot away
- Away from other sources of WiFi noise or interference (e.g., electrical panels, cordless phones, baby monitors, WiFi access points or routers for other services like home security, wireless speakers or smart devices)
Keep in mind, the modem is the source of your WiFi signal, so its placement is crucial for the most optimal connection for all your devices.
The location of your Ignite Entertainment box also matters. Make sure it’s not wedged behind the TV, a brick wall or other electronics and barriers for the strongest WiFi signal.
Tip: If possible, connect the Ignite Entertainment box to your modem with an Ethernet cable. This eliminates the many variables that will affect WiFi communication. Ethernet is always the most reliable connection for any device.
For more tips on modem placement, visit this page.