Wireless Enhanced 9-1-1 service, also known as E9-1-1, is the primary system used in Canada to connect callers to an emergency call centre. When a Wireless E9-1-1 call is placed, the operator is provided with your wireless phone number and location of the cellular tower handling the call. This helps emergency providers respond quickly and identify the most appropriate emergency service to dispatch in that region.
Moments later, the operator is provided with more accurate location information as they receive the caller's phone number and geographic coordinates associated with the caller's approximate location. A caller's approximate location will be automatically determined using special technology enabled in the Rogers network and device GPS capabilities of mobile devices.
Not all areas in Canada have 9-1-1 service. If 9-1-1 is dialed in an area that does not have the service, Rogers will convert the call to local 10-digit emergency numbers where available.