Phase one of Enhanced 9-1-1 or E9-1-1 is a computer-aided communication system that provides the operator with your wireless phone number and location of the cellular tower handling the call. This helps emergency providers respond quickly and identify the most appropriate emergency service to dispatch.
Where E9-1-1 is not available, we provide voice connectivity to a local emergency services provider. In this case, neither your wireless phone number nor your location will be displayed to the 9-1-1 operator.
Phase two of Enhanced 9-1-1 provides more accurate location information than Phase One; E9-1-1 emergency operators that have the necessary systems deployed receive the caller's phone number and geographic coordinates associated with the caller's approximate location. A caller's location will be automatically determined using special technology enabled in the Rogers network.
Any customer registered on the Rogers Wireless network using any Rogers handset in an area served by E9-1-1 that has the necessary systems deployed will have access to Phase One and Two. This includes Rogers Wireless customers in their local area and Rogers Wireless customers visiting an area in Canada served by E9-1-1.
Phase 2 is now available in the Greater Vancouver Area including Whistler. Please check back for availability as the service is being deployed across Canada.