Are any changes being made to the Device Return and Exchange Program?

Yes. We’re making the following changes to better serve our customers:

  • DOA (Dead On Arrival) devices can be replaced with the help of Technical Support.

I received a message about downloading the COVID Alert app. Is this spam?

No. The message is legitimate and was sent from the Government of Canada

I received a message about a COVID Alert app, encouraging me to download it. Can I get some more information about it?

The message was sent on behalf of the Government of Canada. For more information please contact 1-833-784-4397 or refer to the following government website for the News Release titled “New mobile app to help notify Canadians of potential COVID-19 exposure now available”

Why have I received a message from Rogers on behalf of the Government of Canada?

You are currently travelling abroad and the Government of Canada has asked that we send you this this message on its behalf in light of the current public health situation.

Where can I get more information about the Government’s recommendations for Canadians currently travelling abroad?

Please visit the links or contact the phone number in the text message you received. You can also visit the Government of Canada’s website directly at Canada.ca.

What can I do if I am having network connection issues?

Unfortunately, network issues do happen from time to time and your service may be affected. To find out if there’s a service outage in your area, please visit the Network Help & Outages page.


Are Rogers stores and locations still open?

The health and safety of our customers and team members continues to be our top priority. Our stores remain open to serve you for essential services, with enhanced safety measures in place. Here is what you can expect at our stores:

  • Increased cleaning of common areas
  • Frequent, thorough handwashing
  • Frequent wiping of all surfaces
  • Practising physical distancing – limited number of customers allowed in-store at a time
  • Temporarily cashless – only credit and debit cards accepted

When visiting a Rogers store, please follow your local and provincial government guidelines on wearing face coverings or masks and other Personal Protective Equipment. You can also contact your local Rogers store for our most up-to-date information on in-store safety procedures. See our Store Locator for more information.

Prepaid FAQs

I am a Rogers Pay As You Go customer. Where else can I go to top up my account, aside from Rogers stores?

Customers can top-up through MyRogers online using a voucher or credit card. Alternatively, there are over 10,000 essential retail locations across Canada where you can purchase a Rogers voucher, including:

Grocery stores

  • Loblaws, Provigo, Maxi, Sobeys, IGA, Super C, Metro, Walmart, No Frills, Real Canadian Superstore, Food Basics, Fresh Co, Fortinos, Zehrs, Safeway, Adonis

Drug stores

  • Shoppers Drug Mart, Pharmaprix, Jean Coutu, Uniprix, Proxim, PharmaChoice, Familiprix, Brunet

Gas Stations

  • Esso, Petro-Canada, Shell, Husky, Pioneer, Canadian Tire Gas+, Ultramar, Groupe Harnois, Chevron, Provi-Soir, MacEwen, Mobil

Convenience stores and Others

  • Gateway Newstands, 7-Eleven, Rabba Fine Foods, Hasty Market, Daisy Mart, Mac's, Couche-Tard, Circle K, AMDEQ, Quickie, Dépanneur 7 Jours, Zesty Market, Canada Post, Boni-Soir