Yes. We’re making the following changes to better serve our customers:
- DOA (Dead On Arrival) devices can be replaced with the help of Technical Support.
Unfortunately, network issues do happen from time to time and your service may be affected. To find out if there’s a service outage in your area, please visit the Network Help & Outages page.
The health and safety of our customers and team members continues to be our top priority. Our stores remain open to serve you for essential services, with enhanced safety measures in place. Here is what you can expect at our stores:
When visiting a Rogers store, please follow your local and provincial government guidelines on wearing face coverings or masks and other Personal Protective Equipment. You can also contact your local Rogers store for our most up-to-date information on in-store safety procedures. See our Store Locator for more information.
Customers can top-up through MyRogers online using a voucher or credit card. Alternatively, there are over 10,000 essential retail locations across Canada where you can purchase a Rogers voucher, including: