Meet Anna, our virtual assistant

Anna is our new virtual assistant (chatbot) available 24/7, to help you find answers to your questions about our products and services.

How do I find Anna?

To chat with Anna:

  1. Go to rogers.com/contactus
  2. Select the reason why you’re contacting us.
  3. Choose the relevant chat link from the options provided.

How do I use Anna?

Once you’ve started a chat session with Anna, simply enter your question OR select the button most relevant to your query.

If you need to restart your session at any time, select the Start over button located in the bottom right-hand corner.

How can Anna help me?

Anna can help you with general questions about Rogers products and services. She can help you learn more about the following:

  • Viewing and paying your Rogers bill, or setting up preauthorized payments.
  • Checking your mobile usage or unlocking your phone (if eligible).
  • Testing your internet speed or changing your Wi-Fi password.
  • Self-installing your TV.
  • Viewing your current device balance and upgrade eligibility.
  • Adding roaming to your plan or checking if you’re enrolled in Roam Like Home™.


Hint: You can type in questions or key words to Anna such as “How to pay my bill”, “What is my internet speed” and “Ignite TV.”

How does Anna learn?

Anna uses artificial intelligence (AI) to learn every day, and the more questions she’s asked, the more she will understand. There is also a team behind the scenes helping her learn.

We’ll also keep you posted on new capabilities for Anna once they’re ready.

What if Anna is unable to answer my question?

If Anna is unable to assist with one of your queries, she’ll transfer you to a human chat agent who can help you.

You can also ask to speak with a human agent at any time during your chat session with Anna.

Can I speak with Anna in French?

Yes, Anna can read and write in English and French.