Anna is our new virtual assistant (chatbot) available 24/7, to help you find answers to your questions about our products and services.
How do I find Anna?
To chat with Anna:
- Go to rogers.com/contactus
- Select the reason why you’re contacting us.
- Choose the relevant chat link from the options provided.
How can Anna help me?
Anna can help you with general questions about Rogers products and services. She can help you learn more about the following:
- Viewing and paying your Rogers bill, or setting up preauthorized payments.
- Checking your mobile usage or unlocking your phone (if eligible).
- Testing your internet speed or changing your Wi-Fi password.
- Self-installing your TV.
- Viewing your current device balance and upgrade eligibility.
- Adding roaming to your plan or checking if you’re enrolled in Roam Like Home™.
Hint: You can type in questions or key words to Anna such as “How to pay my bill”, “What is my internet speed” and “Ignite TV.”