Other Roaming Options & Tips While Travelling

You should read this article if:

  • You're travelling to a premium destination (i.e. Lebanon, Palau, French Polynesia, a cruise ship, or roaming from an airplane) where Roam Like HomeTM is not available.
  • You're a Roam Like Home customer, but it isn't available in your destination check your destination's Roam Like Home availability.
  • You're a Pay As You GoTM customer and your only roaming option for voice and text is pay-per-use roaming.

Travelling to the U.S. or one of the over 185 Roam Like Home international destinations? Check out our Roam Like Home and Roaming Support page to learn more.

Your travel options when Roam Like Home is not available

Roam Like Home isn't available in my destination. What are my options?

Standard pay-per-use roaming rates:
 
If Roam Like Home is not available in your destination, you'll be charged our standard pay-per-use roaming rates each time you use your device* (i.e. make/receive a call, send a text, use data). We've still got you covered with our Pay-Per-Use rates.
 

I'm going on a cruise. What are my options?

Data roaming on cruise ships & airplanes is not available. Please note that voice and SMS messages continue to be offered at pay-per-use rates. Consult your onboard operator for Wi-Fi connectivity options.

I'm a Pay As You Go customer. Can I use my phone abroad?

Yes, you can use your Pay As You Go phone while you travel. When you use your phone outside of Canada, you'll be charged Pay As You Go roaming rates. To view roaming rates for your Pay As You Go phone, visit Add-Ons & Pay-Per-Use Rates and select the ROAMING tab.

How do I make calls to Canada or locally while roaming?

Dialling a local number in the destination you're visiting

[+] [country code] [area code] [phone number]

For example, if you're in Cancun, Mexico, and you need to call the local number 998 555-1234, you would enter the following into your phone: +52 998 555-1234.

  • To dial +, hold down 0 until the plus symbol (+) appears. You can also replace + with 011, and dial: 011 52 998 followed by the 7-digit phone number.
  • To find out the country code for the country you're visiting, go to HowtoCallAbroad.com.

Calling Canada

From the U.S.:

1 [area code] [phone number]

Dial 1, followed by the 3-digit area code and the 7-digit phone number.

For example, to call a Canadian number (e.g. 416 123-4567) from anywhere in the U.S., dial 1 416 123-4567.

From overseas:

[+] 1 [area code] [phone number]

To dial a Canadian number from overseas, hold down 0 until the plus symbol (+) appears, then enter 1. Complete the number by entering the 3-digit area code followed by the 7-digit phone number.

For example, to call 416 123-4567 from overseas, dial +1 416 123-4567.

Checking voicemail

To access your voicemail while roaming, hold down 1.

  • You may be asked to enter your 10-digit wireless number before your voicemail PIN.
  • You may not see the voicemail indicator light or notification in real time. Not to worry, you'll still receive all of your voicemails.
  • You will be charged the Roam Like Home daily fee for checking your voicemail.

Making an emergency call

Each country has its own emergency number (typically 9-1-1 or 1-1-2). Before your trip, confirm the emergency number for the country you'll be visiting. In most cases, you won't need to dial a special area code before the emergency number.

Contacting Rogers

You can reach us from your wireless device from any country for free by dialling +1 514 734-7699. To dial +, hold down 0 until the plus symbol (+) appears.

Top tips to minimize roaming charges while travelling

1. Disable auto-play videos on social media apps by changing the app settings.

2. Fully close down your apps when you're not using them.

3. Limit using location services. Some apps use your current location to help make them more convenient.

4. Turn off push email notifications so that your device is not constantly looking for emails to download. Manage these notifications in your Push or Sync settings, depending on your device.

5. Connect to Wi-Fi for activities that use up a lot of data such as streaming videos, downloading apps, or checking maps.

6. To prevent roaming charges completely when travelling, put your phone on Airplane or Flight mode. If you still want your device available for calls or texts, turn data roaming off.

To learn more about minimizing your wireless data usage, both at home and abroad, check out Tips to Manage your Wireless Data usage.

How to avoid roaming charges when travelling

Want to bring your phone with you on your trip, but want to minimize roaming charges or avoid them altogether? Control your data usage by following these steps:

  1. Turn your data roaming off;
  2. Make sure the Airplane Mode setting on your phone is turned On; and
  3. Turn your WiFi on. This will allow you to use the internet on your devices when Airplane Mode is on and you are connected to a WiFi network.

Important: By completing the steps above, you will not be able to make/receive calls, send/receive text messages, or use data.

 

learn more below: 

Apple iOS - iPhone or iPad (iOS9 or newer) Android OS (5.0 or newer)
Turn off data roaming
 
 
Keep in mind, if you're spending an extended period abroad (e.g. a 6-month student exchange overseas), unlocking your device and using a local carrier may be your best option for minimizing roaming charges.
Turn off data roaming
 
 
Keep in mind, if you're spending an extended period abroad (e.g. a 6-month student exchange overseas), unlocking your device and using a local carrier may be your best option for minimizing roaming charges.
Turn airplane or flight mode on
Turn airplane or flight mode on