Roaming Support

• For $12 per day in the U.S. and $15 per day in over 185 eligible international destinations, you get full access to the data, talk and text included in your monthly plan.
• Call and text Canadian numbers just as you would at home on your monthly plan, as well as numbers in the eligible destination you’re visiting.
• The daily fee covers each calendar day of usage until 11:59:59 p.m. Eastern Time (ET), regardless of which time zone you are roaming in.

Use your phone just like you do at home in the U.S. and over 185 eligible international destinations with Roam Like Home.

Important: Travelling to a destination that's not covered by Roam Like Home? We've still got you covered with our Pay-Per-Use rates.

Roam Like Home zones and Pay-Per-Use rates >

Roam Like Home availability

Roam Like Home is available to most Rogers customers on postpaid wireless plans.*

Check if you have Roam Like Home

Confirm your eligibility by texting travel to 222.

Data roaming is turned off by default on many devices. To use data while travelling with Roam Like Home, you’ll need to turn on data roaming in your device settings. Keep in mind, Roam Like Home is a pay-per-use service, which means that you won’t be charged any recurring monthly fees.

I’ve turned on data roaming. What’s next?

When you arrive in a Roam Like Home eligible destination, you’ll receive a welcome text message confirming your enrolment and the daily fee for use. Once you get the confirmation message, you’re good to go! You now have full access to all the data, talk and text included in your monthly plan.

*Excludes pre-paid accounts, most enterprise plans, as well as monthly plans that include roaming services.

Yes. When you use Roam Like Home on extended trips you’ll only pay the daily fee ($12 in the U.S. or $15 in any other eligible destination) for a maximum of 20 calendar days per monthly bill. If you use Roam Like Home in a destination for more than 20 days during the same billing cycle, you will not incur additional daily fees.

Let’s say, for example, that your monthly billing period ends on the fifth of each month. If you travel to a Roam Like Home eligible destination from January 1–30 (based on Eastern Time) and use your phone each day of the trip, you’ll be charged for:

• 5 days (Jan. 1–5) of use for the billing cycle ending on Jan. 5.
• 20 days (Jan. 6–25) of use for the billing cycle starting on Jan. 6.

As you’re only charged to use Roam Like Home for a max of 20 days per monthly bill, you’d round out your trip with five calendar days of access to all of the data, voice and text included in your monthly plan — at no extra charge. It’s roaming on us!

Tip: Need a quick refresher on billing dates? See our Online and Paper Billing FAQs.

Keep in mind: The 20-day maximum Roam Like fee applies separately to the U.S. ($12 a day) and all other eligible destinations ($15 a day). For example, if you spend 20 days in the U.S. and then 10 days in Mexico within one monthly bill period, you’ll be charged 20 days for the U.S. ($240 total) and 10 days for Mexico ($150 total).

Yes, you can travel between eligible Roam Like Home destinations because the fee covers you for any usage within the same calendar day until 11:59:59 p.m. ET, regardless of which time zone you are travelling in.

Keep in mind: If you travel between the U.S. and another Roam Like Home destination outside the U.S. within the same calendar day (based on ET) and you use your device in both places, you will be charged twice ($12 for roaming in the U.S. and $15 for roaming in another eligible destination). When you are charged the second time, you will be covered until 11:59:59 p.m. ET of that calendar day.

From the first moment you use Roam Like Home in an eligible destination, you’ll pay the daily fee to access the data, talk and text included in your plan until 11:59:59 p.m. ET that calendar day.

For example, if you visit New York City and use Roam Like Home to check your email at 11 am ET, you would then have full access to all the data, talk and text included in your monthly plan until 11:59:59 p.m. ET the same day. If you continue using talk, text and data after midnight ET on the following day, you’ll be charged the daily fee for that day.

However, if you travel to a place that’s many time zones away, like Japan, here is how your daily fee would work:

• You start using Roam Like Home in Japan – Japan Standard Time (JT) at 1:00 a.m. on December 13. This is 11 a.m. ET on December 12.
• Your usage ends at 9:00 p.m. JT on December 15. This is 1 a.m. ET on December 15.
• We calculate usage from 11:00 a.m. ET on December 12 until 1:00 a.m. ET on December 15.
• The bill would show 4 daily charges for Roam Like Home, starting on December 12 until December 15.

Keep in mind: If you travel between the U.S. and another Roam Like Home destination outside the U.S within the same calendar day (based on ET) and you use your device in both places, you’ll be charged twice ($12 for roaming in the U.S. and $15 for roaming in another eligible destination). When you are charged the second time, you’ll be covered until 11:59:59 p.m. ET of that calendar day.

We have started to roll out 5G roaming within the United States on select devices. Currently, 5G roaming is available on the Google Pixel 4a 5G and Google Pixel 5, and more devices will have this feature over time.

Here is a summary of the daily fee details for Roam Like Home:

• You’re only charged on calendar days when you use your device (make/receive a call, send a text, use data), and you will only be charged for a maximum of 20 days per monthly bill.
• The daily fee covers each calendar day of usage until 11:59:59 p.m. Eastern Time (ET), regardless of which time zone you are roaming in.
• The daily fee applies separately for each device that uses Roam Like Home.

The $12 or $15 daily fee includes all of the following:

• Full use of the data in your monthly plan.
• Call and text Canadian numbers just as you would at home on your monthly plan, as well as numbers in the eligible destination you’re visiting.
• Checking your voicemail.
• If your plan includes unlimited local calling after 6 pm, you’ll be able to make and receive unlimited calls to/from all Canadian numbers and to local numbers within the destination you’re visiting after 6 pm local time

Important:

• Any usage (data, talk and text) that exceeds the allotted amounts in your monthly wireless plan will be charged at the overage rate applicable to your plan.
• Any calls and texts you make to other countries (e.g. you call France while in Italy) are charged at standard long distance rates, as if you made them from Canada.

When family and friends call you when you’re using Roam Like Home (i.e. call you from Canada, your Roam Like Home destination, or any other country), the call will be treated as if they’re calling you in Canada. Whether or not the person reaching you incurs long distance or airtime charges for the call will depend on their specific phone plan.

Keep in mind that you will not be charged the Roam Like Home daily fee for incoming texts from family and friends — no matter where they are in the world.

If you have more than one device under your wireless plan, be aware that the daily fee applies to each device used in a Roam Like Home destination.

For example, if you have three phones under your wireless plan but only use two of them while in a Roam Like Home destination, you’ll only be charged for the two devices (2 x $12, or 2 x $15) for each day that you use them.

Standard pay-per-use roaming rates

If Roam Like Home is not available in your destination, you'll be charged our standard pay-per-use roaming rates each time you use your device* (i.e. make/receive a call, send a text, use data). We’ve still got you covered with our Pay-Per-Use rates.

Data roaming on cruise ships & airplanes is not available. Please note that voice and SMS messages continue to be offered at pay-per-use rates. Consult your onboard operator for Wi-Fi connectivity options.

Before you start: Make sure you’re manually dialing the number from your mobile phone and not using a voice assistant.

In general, use this format for dialing:

[+] [country code] [area code]

[phone number]

The + sign is used as a substitute for the Country Exit Code. Because different countries have different Exit Codes, using + ensures you will not have any issues making calls.

To dial +, press and hold down 0 until the plus symbol (+) appears. You can also refer to your device manufacturer’s user guide on how to dial using +.

Dialing a local number in the destination you’re visiting

Using the dialing format above, here’s an example of how you can make a local call. Let’s say you’re travelling in Germany and want to call a local restaurant to make reservations:

• Restaurant’s local phone number: 030 43 21 567 (example only)
• Country code for Germany: 49

Using the format, here’s what you’ll need to dial:

• [+] [49] [030] [4321567]

Dialing another international number while in the destination you’re visiting

Let’s say you’re travelling in Germany and want to call friends or family in South Africa:

• Phone number in South Africa: 030 43 21 567 (example only)
• Country code: 27

Using the dialing format above, here’s what you’ll need to dial:

• [+] [27] [21] [3456789]

Dialing back to Canada while in the destination you’re visiting

Let’s say you want to make a call back home to Canada while you’re still travelling in Germany:

• Canadian number: (416) 555-1234
• Country code: 1

Using the dialing format above, simply dial:

• [+] [1] [416] [555 1234]

Helpful tip: To find out the country code for the country you're visiting, go to HowtoCallAbroad.com.

Checking voicemail

To access your voicemail while roaming, hold down 1.

• You may be asked to enter your 10-digit wireless number before your voicemail PIN.
• You may not see the voicemail indicator light or notification in real time. Not to worry, you'll still receive all your voicemails.
• You will be charged the Roam Like Home daily fee for checking your voicemail.

Contacting Rogers

You can reach us from your wireless device from any country for free by dialing + 1 514 734-7699. To dial +, hold down 0 until the plus symbol (+) appears.

Each country has its own emergency number (typically 9-1-1 or 1-1-2). Before your trip, confirm the emergency number for the country you’ll be visiting. In most cases, you won’t need to dial a special area code before the emergency number.

If you’re having trouble using your device abroad, note the following:

• You may be in an area that’s not serviced by any local carriers (e.g. rural area).
• In order to use data while abroad, data roaming must be turned on.
• Ensure that your phone isn’t in airplane mode, which will prevent your device from receiving any calls, texts or using any data.
• Your device should automatically connect to a carrier when roaming. But if you’re having trouble connecting to a network, you may have to do it manually.

Many devices have roaming turned off by default. If you want to check your email or Facebook newsfeed while you’re abroad, you’ll need to turn data roaming on in your device settings. Here’s how to turn data roaming on/off on your device:

1. From your home screen, tap Settings.
2. Tap Cellular.
3. Tap Cellular Data Options.
4. Next to Data Roaming, toggle roaming on.

Airplane mode prevents your device from receiving any calls or texts and using any data. Here’s how to turn it off/on.

1. From your home screen, tap Settings.
2. Toggle Airplane Mode on.

Your device should automatically connect to a carrier network when roaming. If you’re having network connectivity problems, you can try manually selecting a network.

1. From your home screen, tap Settings.
2. Tap Carrier.
3. Next to Automatic, toggle to off. Your connection to a carrier will no longer be automatic.
4. Tap the preferred network.

Note: Once you’ve turned Automatic off, it may take up to 2 minutes for available networks to appear.

Please keep in mind that the Android steps below are for a Samsung Galaxy S6 using Android Lollipop version 5.1. Your specific Android device may have different steps.

Many devices have roaming turned off by default. If you want to check your email or Facebook newsfeed while you’re abroad, you’ll need to turn data roaming on in your device settings. Here’s how to turn data roaming on/off on your device:

1. From your home screen, tap Apps.
2. Tap Settings.
3. Tap Mobile networks.
   Note: On some versions of Android you might need to first tap More networks.
4. Next to Data roaming, toggle or checkmark roaming on.

Airplane mode prevents your device from receiving any calls or texts and using any data. Here’s how to turn it off/on.

1. From the home screen, tap Apps.
2. Tap Settings.
3. Tap Flight mode.
4. Toggle Flight mode on.

Your device should automatically connect to a carrier network when roaming. If you’re having network connectivity problems, you can try manually selecting a network.

1. From the home screen, tap Apps.
2. Tap Settings.
3. Tap Mobile networks.
   Note: On some versions of Android you might need to first tap More networks.
4. Tap Network operators.
   Note: Some versions might prompt you with a message to disconnect from the network you're connected to. Choose OK to proceed.
5. Tap Search networks.
6. Tap the network you'd like to switch to.

Note: After tapping Search networks, allow up to 2 minutes for available networks to appear.

Learn more about managing Roam Like Home when you return home.

Because Roam Like Home gives you full access to your plan’s data, overseas usage will not be identified separately from local usage. The good news is that MyRogers makes tracking your data usage easy.

Tracking your data usage with a Share Everything^TM plan:

1. Sign in to MyRogers (either through the app or a web browser).
2. Select your Share Everything plan.
   1. You'll see in real time how much data each member on your plan has used and how much is included in your plan.

Tracking your data usage on a non-Share Everything plan:

1. Sign in to MyRogers (either through the app or a web browser).
2. Select the phone number you’d like to review.
3. In the DATA tracker, select VIEW.
   1. You’ll see details for the data included with your plan, your total usage, and the amount remaining for the current billing period.**

** On non-Share Everything plans, data tracking may be delayed up to 12 hours.

Tip: For information on minimizing or avoiding roaming charges while travelling, see How to avoid roaming charges when travelling.

Important:

• If you go over the talk, text or data included in your wireless plan while using Roam Like Home, you’ll be charged the standard overage rate applicable to your plan. When you use up 90% of your data, you’ll get a data notification text and the option to top up your data, just as you would at home.
• Usage alerts for voice and texts are not available in real time. You won’t receive voice and text usage notifications, nor can you check your voice or text usage in real time in MyRogers.

You’ll find your Roam Like Home charges under the Wireless section of your bill under Other charges and credits. If you have more than one device in your plan, your bill will have a separate Wireless section for each device.

There’s no need to remove Roam Like Home when you return to Canada. There are no additional fees to have it on your plan, and you’ll only be charged for Roam Like Home when you use your device in an eligible destination.