What COVID-19 measures should I be taking?
You are required to sanitize the trade-in device before returning it to us, whether you’re handing it over to a service representative in one of our retail stores or shipping directly to our warehouse.
How do I find out what my device is worth?
You can get a quote for the trade-in value of your device by going to onlinerogerstradeupquote.com
The quote value is based on the assumption that your phone turns on, that you have removed all account information on your device, and that the touchscreen works and isn't cracked. Devices that don't meet these criteria may be eligible for lower trade-in values. Depending on the age and condition of your device, it may not have any value. Rogers works with a third party vendor to determine the value of all devices.
What devices are eligible for trade-in?
You can trade in phones, tablets or Apple Watches from any carrier.
What do you look for when determining the trade-in value of my device?
We look for three things when determining the value of your device:
- That it turns on,
- That the touchscreen works and isn’t cracked, and
- That all account information on the device (eg: iCloud/Find my iPhone credentials) has been removed.
My phone has a cracked screen, so does it still have any trade-in value?
This will depend on the make and model of your phone. We recommend bringing it into a participating Rogers store so a representative can confirm the amount, if any.
Can I trade in more than one phone at a time?
No. Rogers accepts one trade-in device only per new activation or upgrade on a personal plan.
What security measures are taken to ensure my data is eliminated from my trade-in device?
We recommend that you back up your data and then remove all account information on your device before you trade it in. The best way to back up your data will depend on your current phone. The best way to remove all account information on your phone varies depending on the kind of phone you have, but we will include step-by-step instructions on how to do this when we send you the items you need to mail your phone to us.
Rogers will also wipe the device when you trade it in; however, Rogers is not responsible for any loss or recovery of personal data.
Do I need to bring in all the accessories that came with my phone when I trade-in?
No, you only need to bring the device itself to get the trade-in credit. Any other items, such as chargers and accessories, can be brought in and we will recycle them for you.
Do I get to keep my memory cards from the trade-in device?
Yes, we recommend you keep all memory cards before you trade in a device.
How will I get the value for my trade-in device?
When at a store, the value of your trade-in can be used to lower your monthly financing payments for your new device or can be applied as a in-store credit towards the purchase of new accessories.
For trades done with a customer care representative or online, you will receive a bill credit. The bill credit will take 1-2 months to be processed.
I just upgraded, and the credit on my monthly bill doesn't match the credit on my receipt. How do I fix this?
Contact us so our customer service representatives can help you. Be sure to have your corresponding receipt information available.
Can I get my old device back if I change my mind?
No, all trade-ins are final and are shipped back to our vendor's central facility on a regular basis. It's important to back up or download all of your important messages, photos, music and other content before you trade in your device.