Wireless Troubleshooting

Check your network status

Having issues connecting? Find out if there’s a network outage in your area.

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Need help with your smartphone?

Get the most out of your device. Check out these step-by-step interactive tutorials on how to set up your phone, watch or tablet, enable features and keep it running smoothly.

Get Started

SIM card issues?

Sometimes there’s an easy solution. Get support for common SIM card errors with these troubleshooting tips.

Learn more

Cannot make or receive mobile calls

If you’re not able to make or receive any calls on your phone, here are some steps to help fix the issue.

Cannot make calls
Cannot receive calls

Check out these helpful guides

How can we help you?

Data issues

Network issues

Voicemail help

Calling issues

Text messaging

Still having issues?

A customer uses the Community Forums to find more information

Community Forums

Join the community and discover solutions, share tips, or get advice from other members.

Community Forum