Loading...

Accessibility

Accessibility solutions

Select a topic to learn more about accessibility solutions across our products and services.

Vision

Discover tools that help customers who are blind or have low vision.

View details

Hearing

Discover tools that help customers who are Deaf or have hearing differences.

View details

Speech

Discover tools that help customers with speech differences.

View details

Mobility

Discover tools that helps customers with mobility or dexterity differences.

View details

Neurodiversity

Discover tools that help customers with cognitive and neurological differences.

View details

Need help? Check out our device guides

View our device guides for support with using your Rogers devices, changing your settings or troubleshooting.

Device guides

Get your Rogers Mobile plan discount

Customers with accessibility needs are eligible for a mobile plan offer, including more data and voicemail-to-text.

Apply now

Apply for a low-income affordable plan

The Rogers Connected for Success program includes internet, TV and mobile bundles for eligible customers and families on social assistance programs in some provinces.

Apply now

Contact the Accessibility Services Group

The Rogers Accessibility Services Group is dedicated to addressing our customers’ individual accessibility needs. Contact us by any of these methods.

Contact us

Aid Hotline

1-877-508-1760

Or dial *AID (*243) from your Rogers device.

  • Call us anytime between Mon-Sat 9 a.m. - 7 p.m.

TTY

7-1-1

Ask the TTY operator to connect the call to the Aid hotline at 1 877 508-1760.

  • Call us anytime between Mon-Sat 9 a.m. - 7 p.m.

Our commitment to accessibility

Learn more about our commitment to accessibility. You can also provide feedback or request documents in an alternate format.


Accessibility reports

 We’re committed to doing better for people with accessibility needs. You can learn more about our commitment to accessibility by reading the:



These documents are available in PDF and HTML from our website, or you can request an alternate format. For more information, visit the “Request document in alternate format” section of this page.

Provide feedback

We welcome your feedback and would love to hear from you! You can provide feedback by online form, email, phone or mail. You can give feedback anonymously if you don’t want to be contacted.

In your feedback, let us know what you think about: 

  • Any accessibility barriers you’ve found with Rogers or our brands, 
  • Our Accessibility Plan, or 
  • Our Progress Reports


For more information about providing feedback, download a description of the feedback process in 12-point font: Feedback process PDF. 

The Manager for Accessibility is responsible for addressing accessibility feedback. We will acknowledge accessibility feedback received, other than feedback provided anonymously. If contact information is shared, we may follow up with you. Personal information you provide will remain confidential and will be managed following privacy laws. This information will only be shared per these laws or with your consent.

Online

Accessibility feedback online form

Accessibility feedback form

Share your accessibility feedback with us through this online form.

Email

Accessibility feedback email

accessibilityfeedback
@rci.rogers.com

Include “Accessibility Feedback” in the subject line.

Phone

Accessibility feedback line:

1 866 247-0000

Call and leave us a message with your feedback.

Mail

Accessibility feedback mail

To: Manager for Accessibility

Rogers Communications, Accessibility Feedback

333 Bloor St. E, Toronto, ON M4W 1G9

Request document in alternate format

If you need a copy of the Feedback Process, Accessibility Plan, or our Progress Reports in an alternate format such as print, large print, braille, audio, or other agreed-upon formats, contact us with one of the feedback methods mentioned on this page. In your correspondence, please include:

  • The name of the document(s) you wish to receive (example: 2023 Progress Report)
  • The document format you wish to receive (example: Large Print)
  • Your preferred language (English or French)
  • Your name, mailing address or email address so we can successfully complete your request.