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Accessibility Services

If you have accessibility needs, we provide a number of different services that can help.

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Helpful resources

To watch an accessible video about the Canadian Wireless Public Alerting (WPA) system, visit wirelessaccessibility.ca.

Learn about the CRTC Wireless Code and your rights as a Canadian wireless customer.

Learn about the CRTC Internet Code and your rights as a Canadian internet customer.

Contact Us

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Call 1-877-508-1760 or
dial *243 (Aid) hotline

Call Centre Hours:

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Social Media

Our social media team is part of our Accessibility Services Group. You can reach out to them on Facebook via Facebook Messenger, or Twitter via direct message.

Plus, we’re open 24 hours a day, 7 days a week!

TTY Message Relay Service

Call 7-1-1 and ask your TTY operator to connect the call to 1-877-508-1760 or dial *243 (Aid) hotline.

TTY Hours: daily from 7 am - 12 am EST.