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Physical Solutions

Accessible Devices

Many devices with touchscreens are compatible with third-party touch screen stylus devices.

Siri for Apple iPhone

This is a built-in ‘intelligent assistant’ that can help send messages, place phone calls, set reminders and do other tasks through voice commands.

Impatica via Dock for BlackBerry

This lets you operate your BlackBerry device through your computer.

Android Accessories

You can use a Bluetooth input device like a mouse or keyboard. And you can activate various features through voice commands, reducing your need to use the keypad.

Many smartphones are also compatible with third-party applications and hardware that facilitate access to your devices and improve overall accessibility.

Wireless Plans and Add-ons

If you are Deaf, Deaf-Blind or Hard of Hearing and do not require standard Rogers voice service, or if you are Blind, Deaf-Blind or have a physical disability and rely on wireless applications to help you access helpful navigation tools, you may be eligible for a discounted wireless service plan.

Rogers offers a $20 discount on any of our consumer in-market Share Everything plans which include Data Manager, Roam Like Home, NHL Game Centre Live as well as unlimited access to Canada’s "SRV Canada VRS" Video Relay Service. Choose the right mix of minutes, features and more from our wide range of affordable plans.

Return Policy for Customers with Special Needs

  • Devices can be returned within 30 days from the date of purchase.

Add-ons

Premium Voicemail-to-Text

For an extra $7 per month, get text and audio versions of your voicemail messages delivered to your device via text message.

  • Store up to 35 five-minute voicemail messages and save each one for up to 10 days.
  • Get text and audio versions of your voicemail sent to your device.
  • Scan and respond to urgent messages.
  • Choose how you wish to respond—by text or voice.
  • Listen to your voicemail without dialling in or entering a password.
  • Listen to your voicemail messages in any order you want.

How to Get it

Please contact us to explore all the latest plans and services available or to help choose the plan that is right for you. Just visit our Contact Us page and choose a contact option that works best for you; then identify yourself as a person with a specific disability need and you will be transferred to a member of our Accessibility Service Team.

If you are already subscribed to one of our Share Everything Plans, please send us your name, your account number and a copy of your membership to a disability association to our Customer Care office who will apply the discount. You can send the information to us using any of the three options below:

Home Phone Accessibility Features

Rogers Services

We’re pleased to offer our Home Phone customers with special needs the following services:

  • Directory Assistance: No charge for 100 directory assistance (4-1-1) calls.
  • Operator Assistance: We provide free operator assistance to help our visually impaired customers complete local, long distance, sent paid (per-minute rates apply), collect, and bill-to-third-party calls. Local and long distance charges apply.

Compatibility with home emergency services

Our Home Phone service is compatible with the following home emergency services:

  • DirectAlert
  • Mondial Lifeguard Technologies
  • ConnectCare
  • Philips Lifeline

Contact Us

Customers with disabilities can contact Rogers Accessibility Service Centre – a group dedicated to addressing our customers’ accessibility needs.

Call 1-877-508-1760 or
dial *243 (Aid) hotline

Identify yourself as a person with a specific accessibility need. You will be transferred to the Accessibility Services Team.

Call Centre Hours:

Daily from 9 am – 10 pm EST

Our Accessibility Service Team can answer any accessibility questions you may have. Keep in mind, Live Chat is not compatible with all screen readers – contact us at 1-877-508-1760 or dial *243 (Aid) hotline for help with this.

Live Chat Hours: 7 am to 12 am EST.

TTY Message Relay Service

Call 7-1-1 and ask your TTY operator to connect the call to 1-877-508-1760 or dial *243 (Aid) hotline.

TTY Hours: daily from 7 am - 12 am EST.

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