Physical Solutions

Learn about accessibility features for Apple devices.

Learn about accessibility features for Android devices.

If you have an accessibility need or disability, you might be eligible for a discounted Wireless plan.

We offer a $20 monthly discount on all our in-market plans, including Rogers Infinite_TM plans, which include Data Manager and Roam Like Home. Contact our Accessibility Services team to choose the plan that’s right for you.

To apply for the discount, please send your name, account number and a copy of your disability association membership to our Customer Care team through either of these options:

• Email: AccessibilityDiscount@rci.rogers.com



• Mail: Customer Support Investigations Team

  100 Westmorland St.

  Moncton NB

  E0C 0G1

• Fax: 1-800-219-6473

Add-ons

Premium Voicemail-to-Text

For an extra $7 per month, get text and audio versions of your voicemail messages delivered to your device via text message.

• Store up to 35 five-minute voicemail messages and save each one for up to 10 days.
• Get text and audio versions of your voicemail sent to your device.
• Scan and respond to urgent messages.
• Choose how you wish to respond—by text or voice.
• Listen to your voicemail without dialling in or entering a password.
• Listen to your voicemail messages in any order you want.

Learn about the CRTC Wireless Code and your rights as a Canadian wireless customer.

Service and device trial period for customers with disabilities

Customers with disabilities are eligible for an extended trial period for their Wireless service (30 days). Devices can be returned within 30 days from the date of purchase.

We’re pleased to offer the following services to our Home Phone customers with accessibility needs:

• Directory Assistance: No charge for up to 100 directory assistance (4-1-1) calls per month.
• Operator Assistance: We provide free operator assistance to help complete local, long distance, sent paid (per-minute rates apply), collect, and bill-to-third-party calls. Local and long distance charges apply.

Compatibility with home emergency services

Our Rogers Home Phone and Ignite Home Phone services are compatible with the following emergency services:

• DirectAlert
• Mondial Lifeguard Technologies
• ConnectCare
• Philips Lifeline

Below, learn more about the features that make Ignite TV accessible and usable for users with physical disabilities.

Voice Remote

The Voice Remote makes it easy to search for shows and movies, change channels and volume, set recordings and more.

Just press and hold the Mic button on the Voice Remote and use a voice command.

• You can search for shows or movies by title, genre, actor, director and even quotes: "Show me Tim Burton movies," "Denzel Washington," "Comedies," "Seinfeld"
• You can update your settings: "turn on Closed Captioning" or "Parental Controls"
• You can even start recordings of live TV or schedule recordings for future programs: "Start recording" or "Schedule recording"

Learn more about using the Voice Remote here.

Added benefits for qualifying customers

Rogers also offers the following benefits for qualifying customers:

• One free remote with larger buttons
• 30% off Ignite TV bundles

Contact us here for details.

Below, learn more about the features that make our Digital TV services accessible and usable for users with physical disabilities.

Added benefits for qualifying customers

Rogers offers the following benefits for qualifying customers:

• One free remote with larger buttons
• One free set-top box

Contact us here for details.