Mobile phones and other smart devices include accessibility features to help those with mobility, dexterity or physical challenges. Learn about some of these features below.
You can also visit Wireless Accessibility to learn more about accessibility features on wireless devices.
| Physical Accessibility Features | Description |
| Audio, Visual and Vibrating Features | This feature allows you to give a specific audio signal, visual cue or vibration for different device behaviours or actions. You can also choose specific ringtones for different contacts so you always know who’s calling. |
| Automatic Responses | This auto-answer feature allows you to program your device to answer calls automatically or redial particular calls or messages. |
| Hands-free mode or Hands-free headset | This lets you use your device without having to hold it. For example, by using the speaker while on a call. |
| Intelligent keyboards, Keypad shortcuts, or Predictive text | If you have difficulty typing, this feature predicts the words as you type them. |
| One-touch mode | This feature allows you to do things on your device by pressing only one button. For example, you can program a number that you often use. |
| Physical Keypads | A specially designed dial pad or keypad with tactile markers that help to position your fingers when typing numbers and letters. |
| Voice recognition, voice control or speech commands | People with limited dexterity can interact with their device by using voice commands for dialling and accessing certain device features. |
| External Mouse Support | Use a mouse to run your device. |
| External Ability Switch | Control your device with adaptive switch hardware. |
| External keyboard support (for text entry and navigation) | Use a separate keyboard to operate your device. |
| Built in Screen Reader | Text displayed on-screen can be read out loud through a speech synthesizer. |
Want to learn more about accessibility features on different platforms?
Learn about accessibility on Apple >
If you have an accessibility need or a disability, you might be eligible for a discounted Mobile plan.
We offer a $20 monthly discount on all our in-market plans, including Rogers InfiniteTM plans which include Data Manager and Roam Like Home. First, contact our Accessibility Services team to help you choose the perfect mobile plan.
To apply for the discount, please send your name, Rogers account number, mobile phone number, and a copy of your disability-association membership to our Customer Care team through either of these options:
Mail: Customer Support Investigations Team
70 Assomption Blvd
Moncton NB
E1C 1A1
For an extra $7 per month, get text and audio versions of your voicemail messages delivered to your device via text message.
Learn about the CRTC Wireless Code and your rights as a Canadian wireless customer.
Service and device trial period for customers with disabilities
Customers with disabilities are eligible for an extended trial period for their Wireless service (30 days). Devices can be returned within 30 days from the date of purchase.
We’re pleased to offer the following services to our Home Phone customers with accessibility needs:
Compatibility with home emergency services
Our Rogers Home Phone and Ignite Home Phone services are compatible with the following emergency services:
Below, learn more about the features that make Ignite TV accessible and usable for users with physical disabilities.
The Voice Remote makes it easy to search for shows and movies, change channels and volume, set recordings and more.
Just press and hold the Mic button on the Voice Remote and use a voice command.
Learn more about using the Voice Remote here.
Rogers also offers the following benefits for qualifying customers:
If you have an accessibility need or a disability, you might be eligible for a discounted Ignite service.
To apply for the discount, please send your name, account number, phone number and a copy of the proof of membership to a disability association to:
Rogers Special Discounts team at AccessibilityDiscount@cx.rogers.com
Below, learn more about the features that make our Digital TV services accessible and usable for users with physical disabilities.
Rogers offers the following benefits for qualifying customers:
The Rogers Accessibility Services Group is dedicated to addressing our customers’ individual accessibility needs. Contact us by any of these methods:
 AID Hotline |
Social Media | |
|
Call 1 877 508-1760 or dial *243 (AID) on your Rogers mobile device
AID Hotline Hours: daily from 9 a.m. – 10 p.m. EST |
Reach our Accessibility Services Group on social media 24/7. |
Call 7-1-1 and ask the TTY operator to connect the call to the AID hotline at 1 877 508-1760. |
