rogers/support on false false [X-AKA-NIM-FR-PATH] = [/consumer/support] [SM_USERDN] = [] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Accept-Encoding] = [gzip] [True-Client-IP] = [54.167.112.42] [X-dynaTrace] = [FW1;1970801308;1637112863;149145497;2;1637112863;149145497;3] [SM_SDOMAIN] = [.rogers.com] [SM_AUTHTYPE] = [Not Protected] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [54.167.112.42, 184.28.17.150] [X-dynaTrace-Application] = [Rogers.com] [Cookie] = [dtCookie=0C3C6DB51FE9D84B43FE96BBC8BF62C1; TLTSID=DFD58EBAEA7710EA3F258A28DC71D030; TLTUID=DFD58EBAEA7710EA3F258A28DC71D030] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.rogers.com] [Pragma] = [no-cache] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [1264686599] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-Forwarded-For] = [54.167.112.42, 184.28.17.150] [SM_TRANSACTIONID] = [0000000000000000000000001370090a-2544-5bf02a49-89fef700-5317667a28ed] [SM_USER] = [] support wireless atmid shop-wireless wireless/travel Accessories wireless/accessories wireless/mobile-internet wireless/tablets Share Everything +TM wireless/share-everything-plus Share Everything Plans wireless/share-everything Adding More Devices wireless/add-more-devices Upgrade Device wireless/upgrades FLEXtab Device Balance wireless/flextab-device-balance Network Coverage wireless/network-coverage wireless/ipad/ipadmini4 wireless/ipad/ipad-compare iPad Pro wireless/ipadpro Basic Phone Plans wireless/basic-phone-plans Tablet Plans wireless/tablet-plans Mobile Internet Plans wireless/mobile-internet-plans Smartphone Plans wireless/smartphone-plans Students wireless/students Google Pixel wireless/google-pixel Samsung wireless/samsung Galaxy A5 wireless/samsung/galaxy-a5 Galaxy S8 wireless/samsung/galaxy-s8 Galaxy S9 wireless/samsung/galaxy-s9 Galaxy Note8 wireless/samsung/galaxy-note8 Galaxy A8 wireless/samsung/galaxy-a8 wireless/samsung/galaxy-note9 LG G6 wireless/lgg6 Huawei wireless/huawei_p20 google home wireless/google-home Rogers Smart Drive wireless/smart-drive Manage Your Data wireless/manage-your-data Google Pixel 2 wireless/google-pixel2 Google Daydream View wireless/google-daydream Premium Device Protection wireless/device-protection LG G7ThinQ wireless/lgg7 wireless/rogers-sim-card wireless/iphone wireless/iphone-xs-max wireless/iphone-xr wireless/apple-watch wireless/compare-watch wireless/smart-watch-plans Google Pixel 3 wireless/google-pixel3 LG G7 One wireless/lgg7one HUAWEI Mate20 Pro wireless/huawei_mate20_pro bundles atmid shop-bundles exclusive-offer bundles/promotions/exclusive-offer Students bundles/students Google home gift bundles/google-home-gift bundles/offers visa-gift bundles/visa-gift Samsung Gift bundles/samsung-gift new-moving-offers bundles/new-moving-offers bundles/tablet-offer bundles/home-monitoring-offer bundles/bundle-offer bundles/unlimited-internet-offer bundles/bundle-netflix-offer bundles/internet-offer bundles/tv-upgrade-offer bundles/tv-bundle-offer bundles/netflix-offer Digital TV tv atmid shop-tv /consumer/tv#/channels tv/tmn tv/nfl-sunday-ticket tv/payperview 4K tv/4k Hardware tv/hardware breadcrumb on TV ->Free preview tv/free-previews breamcrumb on TV-> New Channels tv/new-channels Starter Package tv/starter-package Compare Packages tv/compare-packages Ignite Starter bundle tv/ignite-starter-bundle Anyplace TV tv/anyplacetv Hollywood Suite tv/hollywood-suite Crave tv/crave Ignite TV /web/consumer/ignite-bundles/tv-internet internet atmid shop-internet Why Rogers internet/story TechXpert internet/techxpert Gaming internet/gaming Why Ignite Internet internet/mesh-whole-home-wifi-network/why-unlimited-high-speed-internet Wall-to-Wall Wi-Fi internet/mesh-whole-home-wifi-network internet/500u internet/exclusive-offer home-phone atmid shop-homephone New Wireless Home Phone page wireless/wireless-home-phone atmid shop-wirelesshomephone home-monitoring atmid shop-homemonitoring Partners home-monitoring/partners app home-monitoring/app Promotions wireless/promotions why-choose-rogers notify shop/notify shop/ordersummary shop/ordersummary/thankyou Checkout shop/ordersummary/checkout Moves Concierge shop/moves Moving Your Services shop/newmove residential/student-internet-plans easyloginriverpage Support support Support support Moving Your Services support/moving-your-services First Steps support/first-steps Wireless /consumer/support/wireless/wireless-phone Network Aid wireless/network-aid Internet /consumer/support/internet Digital TV /consumer/support/tv Ignite TV /consumer/support/tv/IgniteTV Home Phone /consumer/support/homephone Home Monitoring /consumer/support/homemonitoring Billing and Accounts /consumer/support/billingaccounts Accessibility Services support/accessibility-services Hearing or Speech support/accessibility-services/hearing-speech Vision support/accessibility-services/vision Physical support/accessibility-services/physical /consumer/promotions wireless/promotions atmid promotions-wireless internet/promotions atmid promotions-internet tv/promotions atmid promotions-tv home-monitoring/promotions atmid promotions-homemonitoring home-phone/promotions atmid promotions-homephone bundles/promotions atmid promotions-bundles /business Small Business /small-business Enterprise http://enterprise.rogers.com/en/ navigation/promo-shop navigation/promo-myrogers navigation/promo-support navigation/promo-rewards navigation/promo-nhl navigation/promo-business navigation/promo-more Rogers Rogers signin-interceptor /web/totes/#/signin /web/preLogout.jsp /web/link/showCart /web/content/search /web/Rogers.portal?_nfpb=true&_pageLabel=search <li class="visible-xs"><a href="/web/content/store-locator?icid=tl-ottncon-fas-trcwrls-0711174">FIND A STORE</a></li> <li class="visible-xs"><a href="/web/content/store-locator?icid=tl-ottncon-fas-trcwrls-0711174">TROUVER UN MAGASIN</a></li> <div id="search"><a aria-label="Search Rogers.com" atm="search:global:header" href="javascript:void(0)" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search" aria-hidden="true"></i><span aria-hidden="true">SEARCH</span></a></div> <div id="search"><a aria-label="Page d'accueil de Rogers" atm="search:global:header" href="javascript:void(0)" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search" aria-hidden="true"></i><span aria-hidden="true">RECHERCHE</span></a></div> en fr ab bc mb nb nl ns nt nu on pe qc sk yt on 0C3C6DB51FE9D84B43FE96BBC8BF62C1 DFD58EBAEA7710EA3F258A28DC71D030 DFD58EBAEA7710EA3F258A28DC71D030

We noticed that you're not using the latest version of your browser.

You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser.

Exit
More

We noticed that you're not using the latest version of your browser.

You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser.

Exit
Less

If you're unable to download the latest version of Internet Explorer, please ensure you have compatibility view turned off.

How to disable compatibility view

  1. Open Internet Explorer.
  2. Click on the Tools menu (you may have to press Alt to bring up the menu).
  3. If the Compatibility View box is checked, click to remove checkmark.
  4. Click Tools again.
  5. Select Compatibility View Settings.
    • Make sure "rogers.com" is not listed under "Websites you've added to Compatibility View."
  6. Close and reopen Internet Explorer.
  7. Go to rogers.com.

What do you need help with?

Other Ways to get help

Community Forums

Join the community and discover solutions, share tips, or get advice from other members.

Visit Community Forums

Contact Us

Connect with us via Live Chat, over the phone, or in store.

Get in touch with us

Moving?

Get support from a Rogers Moves ConciergeTM – a dedicated agent who will assist you during every stage of your move.

Connect with a Moves Concierge
rogers/support on false false [X-AKA-NIM-FR-PATH] = [/consumer/support] [SM_USERDN] = [] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Accept-Encoding] = [gzip] [True-Client-IP] = [54.167.112.42] [X-dynaTrace] = [FW1;1970801308;1637112863;149145497;2;1637112863;149145497;3] [SM_SDOMAIN] = [.rogers.com] [SM_AUTHTYPE] = [Not Protected] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [54.167.112.42, 184.28.17.150] [X-dynaTrace-Application] = [Rogers.com] [Cookie] = [dtCookie=0C3C6DB51FE9D84B43FE96BBC8BF62C1; TLTSID=DFD58EBAEA7710EA3F258A28DC71D030; TLTUID=DFD58EBAEA7710EA3F258A28DC71D030] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.rogers.com] [Pragma] = [no-cache] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [1264686599] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-Forwarded-For] = [54.167.112.42, 184.28.17.150] [SM_TRANSACTIONID] = [0000000000000000000000001370090a-2544-5bf02a49-89fef700-5317667a28ed] [SM_USER] = [] support OTTAWA 1361585994244397 38ef6cc9d837d256b45f46b6dde48a5f68fc9eb04957602fb9d6f738f12387ee bfde9964c8e16c69c009fbbc328a865a9918626c2929dc04d203eca6bf58d106 PC#f48a9a3816314b6db7c00a5b24cc7675.17_32#1604112202|session#0a4d1d0a575045c7b80bc6e4a7e72252#1540869266 af085ed74bc8f7023cd9298374fe01b2767244a889012f130febc65cef34c6d0 gpv=53&apv_56_www34=53&cpv_56_www34=53&rpv_56_www34=49&ckp=tld&dm=rogers.com %7B%7D 367295080825598020T2747A9CE1B8355D1C67F0E3A32D61A7E52F026450E17CEC383155AAF8B6F6E41C3FAD692863C955D4EDF9C6E8BD74CDAAAAC2A020AA0437E7E63943AAB82CE6F on aHR0cHM6Ly9kbXowMS5hcHAuY2xpY2t0YWxlLmNvbS9QbGF5ZXIuYXNweD9QSUQ9NTYmVUlEPTEzNjE1ODU5OTQyNDQzOTcmU0lEPTE5NzkxMzgxNDY1MTczMDI= aam_dfp%3D469534%2C353242%2C469871%2C591742%2C731064%2C1323850%2C1325571%2C1425727%2C1761938%2C3218657%2C9672677%2C9672784%2C9749133%2C9749180%2C9751058%2C9982546%2C9982545%2C9982541%2C10046876%2C10276134%2C10336625%2C10394324%2C10534595%2C10561325%2C10683096%2C10683117%2C10683170%2C10683135%2C10683152%2C10683363%2C10683305%2C10683852%2C10683778%2C10682991%2C10082828%2C11057727%2C11771391%2C1847925%2C12023318%2C12022732%2C12025876%2C12025883%2C12026506%2C12026546%2C12026548%2C12026555%2C10683135%2C12026585%2C12026587%2C12026644%2C12026729%2C12026738%2C12026751%2C12026766%2C12025900%2C12219496%2C12336697%2C12451665%2C12263881%2C12481673 ON %7B%22ttl%22%3A%22Thu%20Nov%2001%202018%2022%3A43%3A30%20GMT-0400%20(EDT)%22%2C%22session%22%3A%7B%22v%22%3A%2220181002_2200%22%2C%22utm_medium%22%3A%22referral%22%2C%22utm_source%22%3A%22rogers.com%22%2C%22first_page%22%3A%22%2Fweb%2Ftotes%2Feasylogin%2Fsignin%2Fen%22%2C%22invid%22%3A%22154086740853393%22%2C%22language%22%3A%22en%22%2C%22last_page%22%3A%22%2Fweb%2Ftotes%2Feasylogin%2Fsignin%2Fen%22%2C%22mcid%22%3A%2205183941943997424003662035355689953728%22%2C%22pagename%22%3A%22R%3Amyrogers%3Asignin%3Asignin%20recognized%22%2C%22province%22%3A%22ON%22%2C%22session_id%22%3A%228048f77b-dbd6-11e8-8c5c-0be080439eba%22%2C%22ca.cr%22%3Anull%2C%22ca.kw%22%3Anull%2C%22ca.mp%22%3Anull%2C%22ca.mt%22%3Anull%2C%22ca.target%22%3Anull%2C%22cb.device%22%3Anull%2C%22ecid%22%3A%22em-brne-rcmrwaw-rgrg1102165%22%2C%22gclid%22%3Anull%2C%22icid%22%3Anull%2C%22utm_campaign%22%3Anull%2C%22utm_content%22%3Anull%2C%22utm_content_id%22%3Anull%2C%22utm_source_id%22%3Anull%2C%22utm_term%22%3Anull%7D%2C%22config%22%3A%7B%22campaignIdOverrideParam%22%3Anull%2C%22campaignIdOverrideValue%22%3Anull%2C%22requirementsNeeded%22%3Afalse%2C%22cookieName%22%3A%22invoca_session%22%7D%7D 05183941943997424003662035355689953728 NO ivr%3D3376650%2Civr%3D3376651 -330454231%7CMCIDTS%7C17834%7CMCMID%7C05183941943997424003662035355689953728%7CMCAID%7CNONE%7CMCOPTOUT-1540874605s%7CNONE%7CMCAAMLH-1541472207%7C7%7CMCAAMB-1541472207%7Cj8Odv6LonN4r3an7LhD3WZrU1bUpAkFkkiY1ncBR96t2PTI%7CvVersion%7C3.1.2%7CMCCIDH%7C-237983223%7CMCSYNCSOP%7C411-17841%7CMCSYNCS%7C1083-17808*1085-17808*1086-17808*1087-17808*1088-17808*19913-17808 sas_segments%3D469534%2Csas_segments%3D10235138 30854560.1681422580.1501286266.1540857499.1540867397.13 30854560.1537927729.10.3.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not%20provided) true 05392153751075730893645717241224701281 %20s_dfa%3Drcp-r-prod%7C1540869205111%3B%20rcp_s_dslv%3D1540867405508%7C1635475405508%3B%20rcp_s_dslv_s%3DLess%2520than%25201%2520day%7C1540869205508%3B sas_segments%3D469534 0%7C28%2C0%7C29%2C1%7C30%2C0%7C31%2C1%7C32 GA1.2.1681422580.1501286266 oeu1506372262494r0.26628484144025744 8B1D9E4873F01073026FF969D7E20453 2BF2DDE983682F536B36FCEF588825B8 1.1.197577315.1537927728 bill-lisa%40rogers.com ON %7B%224666849561%22%3A%22direct%22%2C%225462673203%22%3A%22none%22%2C%224716001996%22%3A%22safari%22%2C%224707062101%22%3A%22true%22%7D 26E34984EA7610EA34398A28DC71D030 /web/ir/ https://about.rogers.com/responsibility/ Community Investment https://about.rogers.com/community-2/ https://about.rogers.com/ https://www.rogers.com/web/content/Privacy-CRTC https://www.rogers.com/cms/pdf/en/crtc/Rogers-Privacy-Policy.pdf http://jobs.rogers.com/?locale=en_US support/accessibility-services /web/content/support-terms site-map Media Contact http://about.rogers.com/our-news/ Unsubscribe unsubscribe http://communityforums.rogers.com/t5/community/categorypage/category-id/EnglishCommunity?profile.language=en <div class="dds_m-social"> <ul> <li class="d-inline"> <a class="a-linkIconOnly dds_a-footerLink -iconOnly" href="https://www.facebook.com/Rogers/" aria-label="Follow us on Facebook" role="button" tabindex="0" title="Facebook" target="_blank"> <span class="dds-icon rds-icon-facebook"></span> </a> </li> <li class="d-inline"> <a class="a-linkIconOnly dds_a-footerLink -iconOnly" href="https://twitter.com/rogers" aria-label="Follow us on Twitter" role="button" tabindex="0" title="Twitter" target="_blank"> <span class="dds-icon rds-icon-twitter"></span> </a> </li> <li class="d-inline"> <a class="a-linkIconOnly dds_a-footerLink -iconOnly" href="https://www.youtube.com/user/RogersCanada" aria-label="Follow us on Youtube" role="button" tabindex="0" title="Youtube" target="_blank"> <span class="dds-icon rds-icon-youtube"></span> </a> </li> <li class="d-inline"> <a class="a-linkIconOnly dds_a-footerLink -iconOnly" href="https://www.linkedin.com/company/rogers-communications/?originalSubdomain=ca" aria-label="Follow us on LinkedIn" role="button" tabindex="0" title="Linkedin" target="_blank"> <span class="dds-icon rds-icon-linkedIn"></span> </a> </li> </ul> </div> <div class="dds_m-social"> <ul> <li class="d-inline"> <a class="a-linkIconOnly dds_a-footerLink -iconOnly" href="https://fr-ca.facebook.com/Rogers" aria-label="Follow us on Facebook" role="button" tabindex="0" title="Facebook" target="_blank"> <span class="dds-icon rds-icon-facebook"></span> </a> </li> <li class="d-inline"> <a class="a-linkIconOnly dds_a-footerLink -iconOnly" href="https://twitter.com/RogersFR" aria-label="Follow us on Twitter" role="button" tabindex="0" title="Twitter" target="_blank"> <span class="dds-icon rds-icon-twitter"></span> </a> </li> <li class="d-inline"> <a class="a-linkIconOnly dds_a-footerLink -iconOnly" href="https://www.youtube.com/user/RogersCanada" aria-label="Follow us on Youtube" role="button" tabindex="0" title="Youtube" target="_blank"> <span class="dds-icon rds-icon-youtube"></span> </a> </li> <li class="d-inline"> <a class="a-linkIconOnly dds_a-footerLink -iconOnly" href="https://www.linkedin.com/company/rogers-communications/?originalSubdomain=ca" aria-label="Follow us on LinkedIn" role="button" tabindex="0" title="Linkedin" target="_blank"> <span class="dds-icon rds-icon-linkedIn"></span> </a> </li> </ul> </div> <div class="dds_m-column4"> <ul> <li> <a class="dds_a-footerLink" href="/consumer/support/contactus" aria-label="Contact us" role="button" tabindex="0" title="1 866 584-1211"> <span class="dds-icon rds-icon-call"></span><span>Contact us</span> </a> </li> <li> <a class="dds_a-footerLink" href="/web/content/store-locator" role="button" tabindex="0" title="Find a store"> <span class="dds-icon rds-icon-location"></span><span>Find a store</span> </a> </li> </ul> </div> <div class="dds_m-column4"> <ul> <li> <a class="dds_a-footerLink" href="/consumer/support/contactus?setLanguage=fr" aria-label="Contact us" role="button" tabindex="0" title="1 866 584-1211"> <span class="dds-icon rds-icon-call"></span><span>Contactez-nous</span> </a> </li> <li> <a class="dds_a-footerLink" href="/web/content/store-locator" role="button" tabindex="0" title="Find a store"> <span class="dds-icon rds-icon-location"></span><span>Trouver un magasin</span> </a> </li> </ul> </div> &copy; 1995 - 2018 Rogers Communications &copy; 1995 - 2018 Rogers Communications en fr ab bc mb nb nl ns nt nu on pe qc sk yt